Report: #199021

Complaint Review: Best Buy

  • Submitted: Fri, June 30, 2006
  • Updated: Fri, June 30, 2006
  • Reported By: no Texas
  • Best Buy
    bestbuy.com
    Nationwide
    U.S.A.

Best Buy ripoff Austin Texas

Show customers why they should trust your business over your competitors...

Best Buy's Geek squad personnel employ deceptive tactics in order to coerce customers into paying for repairs that are actually covered under the Best Buy, prepaid, service plans

THE SERVICE PLAN
I purchased Best Buy's service plan for my notebook computer several years ago
Recently took it in for repairs
...battery failing
...plastic busted off USB port
...and other minor stuff

After several weeks.
Repair people called and said there was "liquid in the computer"
and that it would cost $700+ to repair it.

Arriving at the Best Buy store
Brandon (((ROR REDACTED FULL NAME))) informed me that the service plan was void
This was confirmed by his manager Charles (((ROR REDACTED FULL NAME)))
They said the liquid had voided the service plan

We powered up the computer and everything seemed operational as before

THE MYSTERY LIQUID (note: there is no liquid in the computer)
We turned computer upside down...no liquid???
We removed the battery pac...peeked inside ......no liquid???
I requested a screwdriver to open case
...was informed by Mr. --- that this would void (the already voided) service plan......hmmmmmmmm
Requested that they open the case
...Mr. --- said they were not authorized to open the case
......hmmmmmmmm and recommended that computer be sent to the repair people and they would open the case and photograph the mysterious liquid

CONTRADICTION
The service plan covers
"product failure due to dust, heat, humidity and normal wear and tear"
Later in the service plan it contradicts itself saying
"This plan does not cover repairs caused by ....condensation ..or.. spilled liquids....etc.."
I would think that condensation could be caused by humidity which is covered under the plan?????
and of course spilled liquids would be covered under the concept of normal wear and tear (especially a notebook computer)

I then proposed that they repair parts not affected by the mysterious liquid........like the piece of plastic missing from the USB port........or the ageing battery
They said that these defects could be caused by the mysterious liquid....ha ha ha

GOING HOME
.... Started to leave with computer.
Mr. --- informed me that I would required to sign something to get out the door...The something I was required to sign, said that "I was happy with the repairs".......ha ha ha.......I declined
.......Finally scratched out that clause, and signed it
...........Note: there was no mention of liquid or $700+ on the form
Arrived at the stores exit and was informed by security that...they needed keep the piece of paper that I signed -- LOL......finally we compromised and they made a copy

At home, I called Best Buy's Corporate Headquarters - talked to Karen (no name). She confirmed the position taken by the store personnel i.e... that they would not repair parts related or unrelated to the non-existent liquid, she generously offered to transfer the call the her manager...click click and was put in to the infinite phone queue......LOL

David
no, Texas
U.S.A.
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This report was posted on Ripoff Report on 06/30/2006 11:44 PM and is a permanent record located here: http://www.ripoffreport.com/reports/best-buy/nationwide/best-buy-ripoff-austin-texas-199021. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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