Report: #1368704

Complaint Review: Best Buy

  • Submitted: Thu, April 20, 2017
  • Updated: Thu, April 20, 2017
  • Reported By: Kurtulus — Huntington Beach California United States of America
  • Best Buy

    Nationwide
    USA

Best Buy What happened yesterday was ridiculous! Nationwide

*Consumer Comment: Ridiculous

*General Comment: So

Show customers why they should trust your business over your competitors...

What happened yesterday was ridiculous! I purchased a refrigerator from www.bestbuy.com and scheduled a delivery today. Around 12PM Pacific time delivery crew has been arrived (Crew id: 126700C) and they check the place where the old refrigerator was located and they refuse to take it back rite a way. They found some excused to not even touch it and wanted to leave the refrigerator somewhere inside the house and leave. I asked them to help me at least to take it out since it is heavy stuff and I could not do it by my self. They did not even wanted to to that neither. I told them that I paid for this service and you were not doing your job.

This is not suppose to be like this. We have a newborn at home and we need that refrigerator. After a while they started give me an attitude and wanted to take the refrigerator back. I told them that no you could not take it back because it is my stuff and I paid for it but they said they could take it back which they did! They refused to give my item to me which I paid over $1000 and left my house with very bad attitude. One of the guy even wanted to call me outside to fight. I do not understand how this kind of rude person could work for Best Buy. I called the customer service 3 times and they did not come up with solutions as well. They said that the soonest they could delivery it 4/22/2017 which is Saturday or later. We have been already waiting it for 4 days and we do not want to wait more. I need a solution as soon as possible.

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This report was posted on Ripoff Report on 04/20/2017 10:30 AM and is a permanent record located here: http://www.ripoffreport.com/reports/best-buy/nationwide/best-buy-what-happened-yesterday-was-ridiculous-nationwide-1368704. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Ridiculous

AUTHOR: Robert - (USA)

You are right this is ridiculous. Not what happened yesterday, but that this report looks like it was written by some 3rd grader.  I can't even tell what your complaint is. You said that they came in, looked at the space and gave you some excuse. So what was this excuse, and why were they wrong?

As for a solution. They already gave you one...come back and deliver it on Saturday. But let me say that what ever this "excuse" was that caused them to not install it the first time. If nothing changed you are likely to have the same thing happen again.

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#2 General Comment

So

AUTHOR: Tyg - (USA)

 So YOU treat other human beings like CRAP and then wonder WHY they took the fridge back. Perhaps this post should be about what NOT to do to the delivery people. Just because YOU paid for a delivery doesnt make THEM your SERVANTS!!!THAT is what YOU did. YOU treated another human being as LESS then they are and THEN have the NERVE to blast THEM about it. YOU are a self entitled piece of TRASH!!! YOU so ticked off someone to the point that THEY wished to take you out front, in front of god and your neighbors, and wished to teach YOU a valuable lesson about HOW to treat others. THAT says a LOT about how YOU treat other HUMAN BEINGS!!! DO the whole world a favor and GO AWAY!!!! People like YOU are the lowest type of parasite around. YOU expect to be treated like ROYALTY and treat everyone else as LESS then they are BECAUSE YOU think your some special snowflake that for some reason DESERVES to be treated like ROYALTY!!!!

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