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Report: #954959

Complaint Review: Best Buy - Richmond Indiana

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  • Reported By: Celestius — Richmond Indiana United States of America
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  • Best Buy 3720 National Road East Richmond, Indiana United States of America

Best Buy uses bait and switch tactics on consumers Richmond, Indiana

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Not too long ago, I decided I was going to start a new phone account with AT&T. There were not many other decent retailers in my area, and a Best Buy had just opened locally, so I decided to give them a shot.

I called ahead of time knowing precisely what device I want, that being a Pantech Burst. I phoned the store ahead of time to confirm the device was in stock and not discontinued. The representative on the other end responded affirmatively. At this point I went into the store to have what I wanted done. I felt something wrong with the fact I had to wait 45 minutes, at which point a "representative" actually noticed me and asked me what I wanted done. He had an arrogant and apathetic attitude toward me.

I told him what I want and he responded, telling me the device I want is out of stock. I ask, just to make sure it really was out of stock. I waited another 10 minutes before he came back and told me it was in fact out of stock. He hesitated and suggested I buy a $250 device that I knew didn't even have HSPA+. I think about what he is doing for a moment, realise he is using the bait-and-switch tactic, then rush out of the store.

This report was posted on Ripoff Report on 10/14/2012 07:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/best-buy/richmond-indiana-47374/best-buy-uses-bait-and-switch-tactics-on-consumers-richmond-indiana-954959. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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