ED Magedson – Founder
Best Buy7601 Penn Avenue S. Richfield, Minnesota USA
Best Buy Best Buy.Com I see Best Buy still doesn't care about customer service. S. Richfield Minnesota
Well Best Buy has done it again! I placed an order on the 9th of December and Best Buy informed me that it had been shipped on the 10th. I was following the tracking and noticed the item had been shipped back to Hodgkins, IL after making it half way to my home. I called Best Buy on the 18th of December to find out what was going on and they said it was no longer their problem, it was a UPS problem and they flat refused to help me in any way. They refused to let me pick the items up at our local store and they wouldn't re-ship the items either, they just didn't seem to care at all. Yes, I did explain to them that this was a Christmas gift for my daughter too.
I have also been a Best Buy Rewards Customer since the program was started and I wanted to inquire about 260 missing points, I was told I would not be receiving the points even though I have transaction # and a receipt for the purchase. So basically Best Buy just stole another $10 from me and the representative seemed so delighted by my confusion and disbelief.
Last year I ordered a space heater that was damaged when I removed it from the box, I contacted Best Buy and they refused to help. They gladly accepted payment for the broken heater and now the heater resides in the tool shed gathering dust.
I have sent email to: Bradbury Anderson, Brian Dunn, Lisa Smith, Shari Ballard, Barry Judge , Tim Sheehan, Wesley Feeney, and Paula Prahl but of course none of them have had the time or cared enough to respond. I think Best Buy's customer service has stopped circling the toilet and has been flushed. Buyer Beware!!
There are better online retailers that do want our business and will stand behind their products, shipping agents, and most of all will treat customers with respect and dignity they deserve. I will never be a loyal Best Buy customer again.
This report was posted on Ripoff Report on 12/18/2013 03:26 PM and is a permanent record located here: http://www.ripoffreport.com/reports/best-buy/s-richfield-minnesota-55423/best-buy-best-buycom-i-see-best-buy-still-doesnt-care-about-customer-service-s-richfi-1108095. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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