• Report: #1064771
Complaint Review:

Best Buy

  • Submitted: Fri, July 05, 2013
  • Updated: Fri, July 05, 2013

  • Reported By: Pricilla — Colton California
Best Buy
888 Harriman Pl San Bernardino, California USA

Best Buy Defective, failed, blacked out, refurbished, negative quality, no refund given, no exchange given. San Bernardino California

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About two yeatrs ago I purchased this HP windows 7 laptop with Best Buy Credit which continues to be paid. Almost 2 weeks later this laptop randomly blacked out and shut down. I turned it on but it claimed to have completely crashed and erase all data. I had the Geek Squad at Best Buy try to fix it on 5 different occasions. Unfortunately, this laptop kept doing the same thing.

I have been attending college for 3 years and this laptop has caused so much trouble with assignmets due to it's random blackouts and crashes. A new laptop should not become defective in only 2 weeks. I misssed several important college assignments because this laptop had suddenly crashed in the middle of writing an essay. 

I tried to ask for a refund or a laptop exchange but was refused this alternative. I was later told by one of the Best Buy workers that he suspected this laptop was refurbished and sold as a new one. He told me to make a report on this in order to know if I could receive a refund or an exchange. 

It would be very much appreciated if this were to be investigated. I would like to receive a refund or an exchange of laptop. Thank you.

This report was posted on Ripoff Report on 07/05/2013 09:32 PM and is a permanent record located here: http://www.ripoffreport.com/reports/best-buy/san-bernardino-california-92408/best-buy-defective-failed-blacked-out-refurbished-negative-quality-no-refund-given-1064771. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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