ED Magedson – Founder
Best Buy888 Harriman Pl San Bernardino, California USA
Best Buy Defective, failed, blacked out, refurbished, negative quality, no refund given, no exchange given. San Bernardino California
About two yeatrs ago I purchased this HP windows 7 laptop with Best Buy Credit which continues to be paid. Almost 2 weeks later this laptop randomly blacked out and shut down. I turned it on but it claimed to have completely crashed and erase all data. I had the Geek Squad at Best Buy try to fix it on 5 different occasions. Unfortunately, this laptop kept doing the same thing.
I have been attending college for 3 years and this laptop has caused so much trouble with assignmets due to it's random blackouts and crashes. A new laptop should not become defective in only 2 weeks. I misssed several important college assignments because this laptop had suddenly crashed in the middle of writing an essay.
I tried to ask for a refund or a laptop exchange but was refused this alternative. I was later told by one of the Best Buy workers that he suspected this laptop was refurbished and sold as a new one. He told me to make a report on this in order to know if I could receive a refund or an exchange.
It would be very much appreciated if this were to be investigated. I would like to receive a refund or an exchange of laptop. Thank you.
This report was posted on Ripoff Report on 07/05/2013 09:32 PM and is a permanent record located here: http://www.ripoffreport.com/reports/best-buy/san-bernardino-california-92408/best-buy-defective-failed-blacked-out-refurbished-negative-quality-no-refund-given-1064771. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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