ED Magedson – Founder
Best Buy, Select State/Province USA
Best Buy Phone Trade-In Scam N/A N/A
I was quoted $250 for my fully functional Nexus 4 phone through the Best Buy online trade in tool as my phone met the description provided.
i sent my phone in and, upon "inspection" the price was dropped to $112.50. They asked me if I wanted to accept that price and I said no. They "re inspected" the item and came to the same conclusion.
i contacted Best Buy at their corporate level and hthey refused to assist In any productive ways.
When i rechives an email asking me how I would like to proceed with the trade in I replied the following business day asking it to be returned to me. They replied with stating that they cannot do that because it had already been processed.
i am now out $137.50 thanks to this and no one is willing to help.
This report was posted on Ripoff Report on 09/24/2013 08:54 AM and is a permanent record located here: http://www.ripoffreport.com/reports/best-buy/select-stateprovince/best-buy-phone-trade-in-scam-na-na-1086895. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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