• Report: #1072478
Complaint Review:

Best Buy

  • Submitted: Fri, August 02, 2013
  • Updated: Fri, August 02, 2013

  • Reported By: Nina — Alexandria Virginia
Best Buy
7601 Penn Avenue South Richfield, Minnesota USA

Best Buy Three weeks of return/exchanges with Best Buy all due to their negligence. South Richfield Minnesota

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Three weeks ago I ordered a stacked GE gas washer/dryer online from Best Buy.  When it arrived, it was damaged so it was not installed.  I called customer service and after speaking on the phone with an agent for awhile, we decided to a return exchange for the same item.  She also said she was going to credit $200 on the purchase.   I insisted on the gas installation fee being waived (i never took advantage of this service though due to Best Buy's incompetence in scheduling the installation).

Fast forward one week and I realized that the agent did not do a return/exchange for the same item, she chose a different item (Whirlpool stackable unit).  Thankfully my tenant missed the delivery.  
At this point, I went into a Best Buy store and purchased an LG washer, dryer and stack kit.  It was delivered on Wednesday of this week and the gas installation was occurred.   But then they realized that the washer was broken (missing a part).  They disconnect the gas and take away the washer.    Best Buy, however, in their system,  marked the gas installation as complete though.  Therefore, although tomorrow (fingers crossed) a functional washer is to arrive but they cannot install it because the gas was disconnected from the dryer, I now have to pay a plumber an overtime rate of $750 to do the gas installation.
The worst part is that Best Buy kept no record of the at least 10 hours of time I spent over 3 weeks on the phone with representatives and the most they could compensate me for is a $100 gift card.

This report was posted on Ripoff Report on 08/02/2013 10:54 AM and is a permanent record located here: http://www.ripoffreport.com/reports/best-buy/south-richfield-minnesota/best-buy-three-weeks-of-returnexchanges-with-best-buy-all-due-to-their-negligence-sout-1072478. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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