• Report: #783846
Complaint Review:

Best Buy

  • Submitted: Sun, October 02, 2011
  • Updated: Sun, October 02, 2011

  • Reported By: Nevermind — Clovis California United States of America
Best Buy
Utica, Michigan United States of America

Best Buy Geek Squad Best Buy/Geek Squad bills $667 to repair on/off switch on an 18mo old $450 computer Utica , Michigan

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Bought a computer from Best Buy for $450. 18 mo later the "on off button" not working. Took to Geek Squad, have IN WRITING estimated repair of $106.  Seemed steep for the button but agreed to the price in JULY 2011,6 weeks later got a CALL from the GoonSquad to come pick up the computer for$667 bill! I said..."you must have the wrong computer, my estimate was $106 can I get a fax or email with the repair itemization?" GoonSquad: "no, you have to pay the bill first and then you can get the invoice/itemization."I say WT HECK? that is unethical! I have spoken to numerous Best Bully and Goon Squad reps, and no one will honor my contract, showing $106. THEY SAY that they have agreement for repairs
at $667. I ask for proof, anything in writing? NOPE. anything on voice recording? NOPE. just the goon squad notes in their computer saying someone in my family agreed to the $667 charges....do NOT trust them or pay for their rotten service. Our family will NEVER buy anything from Best Bully or Goon Squad again! BTW they sent me a letter stating we abandoned the item and have 30 days to pay up or lose it! GoonSquad!

This report was posted on Ripoff Report on 10/02/2011 10:49 AM and is a permanent record located here: http://www.ripoffreport.com/reports/best-buy/utica-michigan-48315/best-buy-geek-squad-best-buygeek-squad-bills-667-to-repair-onoff-switch-on-an-18mo-old-783846. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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