Complaint Review: Best Buy
Best Buy Store #951; Val #1611-1852-7297-0941 paid cash, corporate cancelled order, unnotified, gift card as refund, corporate policy, NO CASH RETURNED Valparaiso, Indiana
Stopped at Best Buy on December 10, 09, hoping to find a long searched for and unusual CD as Christmas present for husband. They claimed to have 2 copies left "in the warehouse" which will ship between 12/23 and 1/9/10. Paid cash which included shipping charge of $.99.
Contacted store on 1/12/10 to inquire about shipment. Was told "corporate cancelled the order but charges were removed from my credit card." When told I did not use a credit card, "manager" was called to phone. After some attitude from him, I told him I have a receipt proving cash was paid. "You have a receipt? No problem. Just come on in to the store and we will refund your money."
Made the round trip of 84.3 miles, solely for the purpose of retrieving my money on 1/13/10. This is when I was informed that my purchase was made with a gift card and company policy is no cash given on gift card purchases. They had a convaluted rationale for putting my cash on a gift card, then processing my purchase. I was not informed of any of this at the time of purchase or I would have run out of the store. I left the store being told I would not receive my cash but a gift card in the amount from corporate. Even the shipping charge would not be refunded. Of course corporate policy being such, I will not get my money back, but be forced to spend it in the store for any satisfaction. I never purchased a gift card and feel this is probably happening at every store, which leaves a healthy "unapplied cash received" account for corporate folly at the end of each year.
A bad accident in 1986 left me with severe spinal damage and "mobility challenged" to say the least. The quarter tank of gas to make these trips aren't free. I get to Valparaiso maybe twice a year, once for Christmas shopping. Mobility is extremely painful which is why I don't get out much. Living on disability payments is not easy. So being told I won't get my whopping $13.89 cash back was insulting enough. To then be told I would need to make this trip again is more than unacceptable. So, cha-ching to the "unapplied cash received" account and coporate policy of greed and rip-off.
This report was posted on Ripoff Report on 01/14/2010 10:52 AM and is a permanent record located here: http://www.ripoffreport.com/reports/best-buy/valparaiso-indiana-46383/best-buy-store-951-val-1611-1852-7297-0941-paid-cash-corporate-cancelled-order-unnot-554427. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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