Best Buy, Best Buy(eBay store) shipped damaged tv, and claimed i threw a ball at the tv Avondale Nationwide

I ordered a TV from Bestbuy's eBay webstore. I received the tv, but did not open it immediately as it was a gift. When the reciepent opened it the screen was cracked and damaged on one side. BestBuy's eBay store states I can return my orders at a best buy store for exchange or refund. I took the tv into the best buy store, and was helped by Leslie, a manager at the Avondale location. Leslie claimed that I threw a ball at the tv, and that the tv can not be damaged in the box as it has styrofoam around it.

Now I was 2 days out of their return policy, as this item was a gift and the recipient was not given the tv until a later date after delivery, but until this time the TV was unopened. Leslie was going to process the return until looking at the damage then claiming I threw a ball at it. No problem at first with the 2 days past return date. WHO BUYS A TV THEN PURPOSELY THROWS A BALL AT IT? Leslie seemed to think I did. So thank you Leslie and Thank you Best buy for wasting my time and money. I will never be making a purchase at Best Buy again, and will steer all friends and family from purchasing there.