I bought my ipod 30 GB photo basic in June of 2005. I also bought the 3 year warranty which is a ripoff because if you come back in the first year they blame apple and say its apple's warranty. So basically I was sold a 3 year warranty at the price of 2 years. At the time, there was no geek squad.
In January of 2007 my ipod died like most ipods are known to do...and it wasnt because of the battery. After waiting 1 hour to get to the front of the customer service line, I was put into a Geek Squad line for another half an hour. I was serviced by some kid who had no clue what he was doing and even thought my ipod was a video ipod (5th generation).
So then I describe the symptoms and he drops my ipod and then attempts to plug in my ipod...it charges so he says my ipod is fine, hands it back to me and drops it again. Frustrated by this kid's incompetence and his failure to listen to my symptoms of whats wrong, I leave and get in the line for the other employee.
Again, he has no clue what hes doing so i run the diagnostic built into the ipod to show him that it clearly doesnt work. Amazed and somewhat insulted, he agrees to send my ipod in. It takes a month and really nothing was fixed as I get it back and its again corrputed. Not only that but my ipod's screen is all scratched up (which i had used a screen protector to protect it before this).
I return to best buy today and this geek squad guy takes my ipod into the back..he lies about how he rans tests on it under PSP (no clue what that means) and i say here lemme show you how its corrupted. I notice there is no battery left and i ask him to plug it in...OOPS big mistake for him because now he says I couldnt find the adapter...so how did you run tests on it when I know before hand it had no battery...his next lie...the usb cable...nice one bring it out and plug it in and charge via usb..he agains admits he lied and he can't find that either so he decides to send my ipod back in..again. I expect it not to be fixed. again. for the 3rd time. Do something best buy and geek squad...im calling you out.
Manhattan Beach, California