Report: #983337

Complaint Review: Best Buy/Geek Squad

  • Submitted: Mon, December 17, 2012
  • Updated: Mon, December 17, 2012
  • Reported By: Tntjr — Oak Hill Virginia United States of America
  • Best Buy/Geek Squad
    7601 Penn Avenue South
    RICHFIELD, Minnesota
    United States of America

Best Buy/Geek Squad Appliance Warranty RIPOFF RICHFIELD, Minnesota

*Consumer Comment: question for ashlee

*Consumer Comment: Question

Show customers why they should trust your business over your competitors...

Warning!  Be careful when purchasing an appliance from Best Buy and the extended warranty.  The warranty is actually serviced by Geek Squad (completely different company) who will try to NOT honor the service warranty.  The Geek Squad policy states "Appliances: In addition to the coverages for the products specifically listed in this subsection, this Plan also provides for the removal and installation of an appliance in the same location for service purposes provided that the appliance was delivered and/or installed by a Best Buy Authorized Servicer, Best Buy Authorized Installation Provider, or a Geek Squad Installation Technician as stated on the same purchase receipt as the purchase of this Plan." (see http://www.geeksquad.com/uploadedFiles/wwwgeeksquadcom/protection_plans

They will NOT honor or even void the policy if you did NOT have BEST BUY install and/or deliver the appliance.  In the case of a stack-able washer/dryer then you can NOT separate the appliance (by definition) or you will void the warranty.  The interpretation of voiding the warranty is not clear and is subjective depending upon which Geek Squad representative you may have working on your case.

It is fraudulent to sell the extended warranty and NOT disclose that if you do NOT make sure to pay Best Buy to deliver and/or install the appliance, then the partner company (Geek Squad) will charge extra or completely void the warranty.  
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This report was posted on Ripoff Report on 12/17/2012 01:39 PM and is a permanent record located here: http://www.ripoffreport.com/reports/best-buygeek-squad/richfield-minnesota-55423/best-buygeek-squad-appliance-warranty-ripoff-richfield-minnesota-983337. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

question for ashlee

AUTHOR: The Outlaw Josey Wales - (United States of America)

why are you rebutting and put a sock in it
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#2 Consumer Comment

Question

AUTHOR: Ashley - (U.S.A.)

Did you bother to read the warranty before purchasing it?

I'm sure all of this was disclosed in your warranty, had you read it.
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