Best Direct Shipping Jim Powers (person in charge) SCAMMERS!!!! Will take your deposit and not provide the service! Merrick New York

Apparently a company person wrote themsel a nice rebutal. Don't belive it!  RIPOFF!

I was wondering if you can tell me how you got into contact with customer support from Best Direct Shipping. I basically had the exact same thing that happened to you happen to me, except my deposit was for $240. I would love to get this money back, as it is not a small amount. Please let me know. 

I want to have a follow up with material change to my original report:

Best Direct Shipping did contact me after my scheduled shipping date, explained they were trying to get my driver within 24 hours, the transportation was delayed due to hurricane. After learning I'm flying out of Chicago on the same day, they offered to refund me the pepaid $199 deposit. Then four days later, they mailed a money order $199 to me.

Their customer service representiave is very helpful. They contacted me several times, and clarified misunderstanding I previously had about Best Direct Shipping. First of all, Jim Powers is not the owner of the Company, he's part of the customer service team. Second, Best Direct Shipping does refund cutomers the prepaid deposit, as long as you let them know you decide not to ship with them and want to get your money back. Then, they will refund you. I know there're other posts saying that Best Direct Shipping does not give them back the $199 after missing the scheduled pick-up date. But in my case, they did refund me. I think for customers who did not get their deposit back, they may just read other customers' posts, then decided they could not get back the deposit. They may not even contact Best Direct Shipping for the refund. In fact, they can get the deposit back.

I advise other customers to contact Best Direct Shipping for the refund before posting any bad review about them. Their customer service representatives are helpful and willing to resolve my concerns and questions!