• Report: #945876
Complaint Review:

Ripoff Report | Best Drug Rehab Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Best Drug Rehab offers a unique approach to addiction treatment that encompasses all aspects of the physical, emotional and spiritual issues involved in addiction. Best Drug Rehab’s clients can be assured of a more lasting recovery.

  • Submitted: Mon, September 24, 2012
  • Updated: Sun, March 26, 2017

  • Reported By: Tangie — Tucson Arizona United States of America
Best Drug Rehab Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Best Drug Rehab offers a unique approach to addiction treatment that encompasses all aspects of the physical, emotional and spiritual issues involved in addiction. Best Drug Rehab’s clients can be assured of a more lasting recovery.
300 Care Center Drive, Manistee, MI 49660 Internet United States of America

Best Drug Rehab RECOMMENDED Verified TRUSTED Business REVIEW: Best Drug Rehabilitation feels that customer satisfaction is one of the most important components in the recovery process. Our facility helps to determine the best methods of treatment for clients.
*UPDATE: Best Drug Rehab pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. Best Drug Rehab recognized by Ripoff Report Verified™ as a safe business service.

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Best Drug Rehab for its full commitment to quality customer service.

Ripoff Report's discussions with Best Drug Rehabilitation have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Best Drug Rehabilitation listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Roy King, the Executive Director at Best Drug Rehab has spoken with us and let us know that client success is key to recovery. [continued below]....
..... This is why customer service through comprehensive, safe and results-based treatment is the foundation of what BDR offers. The clients enrolling in the facility and working with the staff, have often said that BDR is a second family to them. Having a helping hand while healing from addition, people who care, and a safe facility with effective treatment can greatly contribute to this process. The facility will go above and beyond to make sure that clients are happy and safe while undergoing treatment. The facility has a full security team, nursing staff and licensed and accredited faculty with years of industry experience.

 is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Roy King during an onsite inspection held by a third party verification company with no biases towards Best Drug Rehab.

Best Drug Rehabilitation is a substance abuse rehabilitation center. Roy King stated the following about his company’s business model, "incorporating as many things within the field of substance abuse into one building. We just don't limit ourselves to a twelve-step model or an MRT (Moral Reconation Therapy) model or anything. We offer a variety of different things to try and connect the individual spiritually, and to [the] treatment."

Leads for Best Drug Rehabilitation are primarily obtained through a call center that they have in Battle Creek Michigan. They additionally utilize on-line marketing. The services process begins when a potential client expresses interest in getting help for their addiction. From that point, Best Drug Rehabilitation will access what program will best suit their needs, and go through insurance to explain the options available to the potential client.





CUSTOMER CARE & COMPLAINT RESOLUTION – BEST DRUG REHAB

During the on-site interview, Mr. King was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. King expressed the following, "when you're dealing with people from/with substance abuse issues they call a number of places, a number of helplines and stuff like that. So we see they get confused with what they were promised." Mr. King expressed that clients may confuse the services available at various locations, "that's probably the only time that we really get complaints about the level of service is when they thought that we had a swimming pool or something like that and we didn't have it, you know?" In order to remedy this confusion they, "basically handle it the best way we can, and usually within a couple of days they get to know us and see the compassion and the amount of people that are willing to be here to help them and those things pretty much disappear." In addition to empathy with the patient, Best Drug Rehabilitation records all of their phone calls so they can ensure clients that they were provided with the correct information.

When asked to comment on complaints posted on Ripoff Report's website Mr. King explained that the reports were in correlation with an employee who was not following the standard that Best Drug Rehabilitation has set for their employees. The employee in question was terminated due to their actions. In order to further assure future and current clients Best Drug Rehabilitation center is licensed by the State of Michigan and accredited by CARF (commission on Accreditation of Rehabilitation).

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Mr. King stated, "all of our counselors are master’s degree or higher...we’re fully licensed in professional individuals."

Best Drug Rehabilitation Center is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "I welcome it. I want people to be able to come in and that’s my key thing and we would have any complaints in the future that’s why we opened the door for you guys… so I think it’s important that we have an open door policy and allow people to come in here if there’s allegations that we’re doing wrong or, you know, not satisfying people’s needs I want to know about it so that we can fix it."



BEST DRUG REHAB – STATEMENT FROM THE EXECUTIVE DIRECTOR – ROY KING

" Best Drug Rehabilitation is one of the top addiction treatment programs in the United States. With it's unique methods, the facility offers more than a dozen modalities, or paths, as well as several extra-curriculars. The treatment is based on client needs and is results based. Stay at the facility can differ depending on individual needs.

Best Drug Rehabilitation's team is well qualified, caring and professional. They are dedicated to helping others in doing their jobs. Best Drug Rehabilitation takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Best Drug Rehabilitation provides a positive environment for staff as well as clients. Faculty are encouraged to make suggestions for things that can be improved. The Executive Staff are truly interested in implementing any positive changes to the program in accordance with local and state laws. " Ripoff Report was pleased to learn that Best Drug Rehabilitation's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM BEST DRUG REHAB

Best Drug Rehabilitation recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Best Drug Rehabilitation has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Roy King, Ripoff Report is convinced that Best Drug Rehabilitation is committed to quality delivery of services resulting in total client satisfaction.





How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Best Drug Rehab meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. To confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Best Drug Rehabilitation  Internet

Dear, BBB
I am writing you today to notify you about an issue I had with  Best Drug Rehabilitation.
My brother and I have found a place to take my mom to get off her addiction to opian medication. A recruiter named Stephan phone number 269-352-0654 or 269-704-7573 that works with Best Drug Rehabilition had told my brother and I that he had a scholarship to help her be able to go to a 30,000 rehabilition.

Our Insurance covered 20,000 and he had gaven us a 10,000 scholarship. This also included a flight to Michigian and a flight back home to Tucson. He had also said he would be her counciler;see her daily and would help her or would help buy her anything she had needed in there so that way she would go. He persuaded her to go to Best Drug Rehabilition and once she had got there she had realized Stephan had lied.

She would have to pay her own way back and he has only met her once since she has been there for 3 weeks. Best Drug Rehabilition had not told her it was a religious place and do scientoligy there which her religion is chrisitian. They have her and so many others they minipulated into going stuck with no way home as my mom would be. They also promised them a flight home and also did not mention their religion. The people my mom are in there with are as well  frustrated, depressed and stranded.

From Monday - Saturday 9:30am to 5:30pm and from 7:30-9:30 locked in a room together praying to ashtrays asking the ashtray to "stand up" and "sit down." My mom's religion is not scientoligy and she does not pray to ashtrays as well as the majority of people in there with her who were also tricked into going. Once my mom had told us what was going on almost 3 weeks after her arrival at Best Drug Rehabilition we booked her a flight. The company was listening to out phone conversations and did not let my mom contact any of us. They did try to hold her there after notifiying them she was a christian. They also called my brother trying to persuade him not to buy the ticket.

They were mad at my mom and my mom has told me she can not tell me everything that is going on in Best Drug Rehabilition because she said she would  get in trouble for telling us. She feels as if she doesnt have privacy or freedom of speech. We went from spending 0dollars to having to spend over 500 dollars because of Best Drug Rehabilition lies. My mom has told me since they have been open 4 suicides have occured within one year after leaving Best Drug Rehabilition. Please help us and other families that have members stranded.

Thank You for all you time and future help!


This report was posted on Ripoff Report on 09/24/2012 12:19 PM and is a permanent record located here: http://www.ripoffreport.com/reports/best-drug-rehab-verified-trusted-business-ripoff-report-verified-businesses-you-can-trust-best-drug-rehab-offers-a-unique-approach-to-addiction-treatment-that-encompasses-all-aspects-of-the-physical-emotional-and-spiritual-issues-involved-in-addiction-best-drug-rehabs-clients-can-be-assured-of-a-more-lasting-recovery/internet/best-drug-rehabilitation-internet-945876. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

I Honestly only retracted from what I said about Best Drug Rehabilitation only to help out my Mom

AUTHOR: Celeste - (United States of America)

The story I first wrote was true. This moment my mom is on an airplane being flown back home only because I retracted from what I said about Best Drug Rehabilitation. The moment I submitted this report we got a call from Best Drug Rehabilition on 9/24/12 bribing my brother and I to retract from our statement we had wrote earlier and they would refund our ticket we bought her a few days prior to this statement.
 
They also said they would put her in a hotel the remaining days she spent waiting for her flight home and would even pay for her shuttle. Only if we retracted from our statment on 9/24/12. My mom had told us they kept her and a group of others in a room for many, many hours without any contact with family because I had wrote such a true but negitive statment about Best Drug Rehabiltion. She also told me they had tried brainwashing her by making her and other patients in Best Drug Rehabilitation watch the same video every single day.

She also mentioned when she told Best Drug Rehabilition about Stephan misleading her about the program they had told her they had gotten rid of him as in fired. A week or so passed and she soon realized that he was not fired and he had still worked there. My understanding of this place is incrediably insane. It is a colt. Praying to ashtrays is not my way or my familys way of religion. She said during detox they had her four hours away from where she was origianlly was suppose to be but could not contact us because she was in detox.

This place sent her to a an unknown place for detox when origanilly was suppose to be in the SAME building. My mom and many others have been lied to and have been troubling with their emotions because of Best Drug Rehabilition. While my mother and others  went to get help with their addiction Best Drug Rehabilition was having her and others pray to ashtrays 95% of the time. Which is really irrealivent. I and others want this Institution shut down. It is not a place to go for any kind of Addiction problems, this place is ONLY good for Scientoligy. Please help us and other families get this Institution shut down!!!!  
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#2 Author of original report

Retract on the bdr report

AUTHOR: Celeste - (United States of America)

I am sorry for any inconvenience or problems that arose from the previous statement that was made. It was written out of anger, confusion, and a terrible miss communication from both parties.

I completely retract what was written in my original report it was a hasty and childish thing to write. I just hope that The Best Drug Rehabilitation name is not tarnished and they can find it in their hearts to forgive my naivete.
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