• Report: #963184
Complaint Review:

Ripoff Report | Best Drug Rehab Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Best Drug Rehab offers a unique approach to addiction treatment that encompasses all aspects of the physical, emotional and spiritual issues involved in addiction. Best Drug Rehab’s clients can be assured of a more lasting recovery.

  • Submitted: Thu, November 01, 2012
  • Updated: Mon, March 27, 2017

  • Reported By: laura — crescent city California United States of America
Best Drug Rehab Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Best Drug Rehab offers a unique approach to addiction treatment that encompasses all aspects of the physical, emotional and spiritual issues involved in addiction. Best Drug Rehab’s clients can be assured of a more lasting recovery.
300 care center drive manistee, Michigan United States of America

Best Drug Rehab RECOMMENDED Verified TRUSTED Business REVIEW: Best Drug Rehabilitation feels that customer satisfaction is one of the most important components in the recovery process. Our facility helps to determine the best methods of treatment for clients.
*UPDATE: Best Drug Rehab pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. Best Drug Rehab recognized by Ripoff Report Verified™ as a safe business service.

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Best Drug Rehab for its full commitment to quality customer service.

Ripoff Report's discussions with Best Drug Rehabilitation have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Best Drug Rehabilitation listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Roy King, the Executive Director at Best Drug Rehab has spoken with us and let us know that client success is key to recovery. [continued below]....
..... This is why customer service through comprehensive, safe and results-based treatment is the foundation of what BDR offers. The clients enrolling in the facility and working with the staff, have often said that BDR is a second family to them. Having a helping hand while healing from addition, people who care, and a safe facility with effective treatment can greatly contribute to this process. The facility will go above and beyond to make sure that clients are happy and safe while undergoing treatment. The facility has a full security team, nursing staff and licensed and accredited faculty with years of industry experience.

 is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Roy King during an onsite inspection held by a third party verification company with no biases towards Best Drug Rehab.

Best Drug Rehabilitation is a substance abuse rehabilitation center. Roy King stated the following about his company’s business model, "incorporating as many things within the field of substance abuse into one building. We just don't limit ourselves to a twelve-step model or an MRT (Moral Reconation Therapy) model or anything. We offer a variety of different things to try and connect the individual spiritually, and to [the] treatment."

Leads for Best Drug Rehabilitation are primarily obtained through a call center that they have in Battle Creek Michigan. They additionally utilize on-line marketing. The services process begins when a potential client expresses interest in getting help for their addiction. From that point, Best Drug Rehabilitation will access what program will best suit their needs, and go through insurance to explain the options available to the potential client.





CUSTOMER CARE & COMPLAINT RESOLUTION – BEST DRUG REHAB

During the on-site interview, Mr. King was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. King expressed the following, "when you're dealing with people from/with substance abuse issues they call a number of places, a number of helplines and stuff like that. So we see they get confused with what they were promised." Mr. King expressed that clients may confuse the services available at various locations, "that's probably the only time that we really get complaints about the level of service is when they thought that we had a swimming pool or something like that and we didn't have it, you know?" In order to remedy this confusion they, "basically handle it the best way we can, and usually within a couple of days they get to know us and see the compassion and the amount of people that are willing to be here to help them and those things pretty much disappear." In addition to empathy with the patient, Best Drug Rehabilitation records all of their phone calls so they can ensure clients that they were provided with the correct information.

When asked to comment on complaints posted on Ripoff Report's website Mr. King explained that the reports were in correlation with an employee who was not following the standard that Best Drug Rehabilitation has set for their employees. The employee in question was terminated due to their actions. In order to further assure future and current clients Best Drug Rehabilitation center is licensed by the State of Michigan and accredited by CARF (commission on Accreditation of Rehabilitation).

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Mr. King stated, "all of our counselors are master’s degree or higher...we’re fully licensed in professional individuals."

Best Drug Rehabilitation Center is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "I welcome it. I want people to be able to come in and that’s my key thing and we would have any complaints in the future that’s why we opened the door for you guys… so I think it’s important that we have an open door policy and allow people to come in here if there’s allegations that we’re doing wrong or, you know, not satisfying people’s needs I want to know about it so that we can fix it."



BEST DRUG REHAB – STATEMENT FROM THE EXECUTIVE DIRECTOR – ROY KING

" Best Drug Rehabilitation is one of the top addiction treatment programs in the United States. With it's unique methods, the facility offers more than a dozen modalities, or paths, as well as several extra-curriculars. The treatment is based on client needs and is results based. Stay at the facility can differ depending on individual needs.

Best Drug Rehabilitation's team is well qualified, caring and professional. They are dedicated to helping others in doing their jobs. Best Drug Rehabilitation takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Best Drug Rehabilitation provides a positive environment for staff as well as clients. Faculty are encouraged to make suggestions for things that can be improved. The Executive Staff are truly interested in implementing any positive changes to the program in accordance with local and state laws. " Ripoff Report was pleased to learn that Best Drug Rehabilitation's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM BEST DRUG REHAB

Best Drug Rehabilitation recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Best Drug Rehabilitation has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Roy King, Ripoff Report is convinced that Best Drug Rehabilitation is committed to quality delivery of services resulting in total client satisfaction.





How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Best Drug Rehab meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. To confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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best drug rehab manistee, Michigan

my husband is sitting in the rehab at this very moment i got a frantic call from him at about 6 this morning he was very scared and frantic there is somthing more going on there then they pursue you to belive!! they wont relase him wat the hell happened to civil rights he is a grown man and yet is not allowed to walk out of there on his own free will. he is telling me how aboustley disgusting it is being served cold chicken for breakfest and has only been allowed to shower one time in 3 weeks they lie about everything i want to get him out of there but i dont no how his mom is the one who paid the 25,000 $ so they are only allowing her to sign papers to have him relased and she will not belive anything he is telling her there is another hundred reviews on this place all with the same views as mine and my husbands i hear of the suciedes happening and im praying it is not my husband next sombody plz help me!!!!! THIS PLACE IS A FAKE DO NOT GO THERE!!!!!!


This report was posted on Ripoff Report on 11/01/2012 10:28 AM and is a permanent record located here: http://www.ripoffreport.com/reports/best-drug-rehab-verified-trusted-business-ripoff-report-verified-businesses-you-can-trust-best-drug-rehab-offers-a-unique-approach-to-addiction-treatment-that-encompasses-all-aspects-of-the-physical-emotional-and-spiritual-issues-involved-in-addiction-best-drug-rehabs-clients-can-be-assured-of-a-more-lasting-recovery/manistee-michigan-/best-drug-rehab-manistee-michigan-963184. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

So sorry to hear

AUTHOR: Kim - (United States of America)

I was there on September 19th...who is your sister?  We all know each other by first name and last initial.  Good chance I spent time with her, the girls stick pretty close together.  I left on September 29th.  
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#2 Consumer Comment

Facebook Request Sent

AUTHOR: Worried About BDR - (USA)

Hi Shawna, I do not have a FB account but sent a request today from the Baby's FB account. Her name is Blake and it should be pretty obvious! Once you accept the friend request we can swap phone #'s.. THANK YOU SO MUCH!!!!! An God Bless for the traumatic ordeal you and so many others have had to suffer.

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#3 Consumer Comment

ex bdr client

AUTHOR: blueeyzntucson - (United States of America)

Hi, I'm happy to help anyway I can, I don't think we can put contact info on here so maybeif you have facebook look me up then we can exchange phone numbers, I'm under shawna richardson in tucson
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#4 Consumer Comment

ex bdr client

AUTHOR: blueeyzntucson - (United States of America)

Hi, I'm happy to help anyway I can, I don't think we can put contact info on here so maybeif you have facebook look me up then we can exchange phone numbers, I'm under shawna richardson in tucson
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#5 Consumer Comment

** PLEASE Help for my Sister at Best Drug Rehab **

AUTHOR: Worried About BDR - (USA)

laura/blueeyzntucson... thanks for such great info (and I pray it reaches the right people BEFORE they seek admission) but we wanted to beg for your help (or that of your husband L.)

My sister is there and I know she was there during your stays as she checked in Sept. 19th and now, almost 2 months later we have heard nothing!?! Not a word, call, letter, nothing despite REPEATED REQUESTS AND DEMANDS for some correspondence. She was sent via court order but I am not sure if the rules are different for voluntary intake and if that explains why she cant contact us or any family, her husband, relatives, loving & friends.
We just want to know IS SHE OKAY?

I cannot believe what I have been reading, it actually makes things worse. What we cant believe is her attorney highly recommended Best Drug Rehab but there are just far too many legitimate complaints for them to be dismissed as addicts not getting their way or this behavior is to be expected.
Because of the already fragile condition of incoming patients what I have researched is a travesty, and a stop has to be put to this and similar operations before another incident happens.

But specifically, I need to find out how she is doing. We know she got into some trouble for having sexual relations with another patient, but how that even was allowed to happen is shocking and the blame partially lies elsewhere. What addict in that early stage of recovery ISNT looking for just about ANYTHING to take away the pain and suffering? But we are terrified now to find out what her punishment was/is? Was she beaten physically? Was she mentally tortured? Was she forced to have sex with one of the staff?

PLEASE, I beg of either of you to reach out to us and maybe just allow us to hear from someone who has BEEN there, not a staff member. We want to hear the good, bad and ugly just as long as its the truth. We know shes no angel but she is there is get help, not be abused any more than she already has been in her life. We need to quickly make a decision if she should b pulled out and placed elsewhere and its urgent we do it immediately. Tonight, tomorrow, even now doesnt seem to be fast enough.

God bless you both and your loved ones for all you have been put though. Once I give you some details and describe my sister there will be absolutely no questions as to whom I am referring to. Lets just say she is impossible to miss. We can correspond entirely through email or phone call, whenever and wherever your comfort level lies. Please try to remember where each of you were at mentally the first 5-6 weeks at the facility (if you made it that long) and then think
if you had not heard a WORD?!?!? Thats where we are at now.

If anyone else was at BDR from Sept 19th 2012 to present and wants to  help give us some piece of mind, also please feel free to contact us directly straight away. I would hope after your personal ordeal you will find the compassion to reach out so we can either sleep or get into action IMMEDIATELY.
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#6 Consumer Comment

** PLEASE Help for my Sister at Best Drug Rehab **

AUTHOR: FredF - (United States of America)

laura/blueeyzntucson... thanks for such great info (and I pray it reaches the right people BEFORE they seek admission) but we wanted to beg for your help (or that of your husband L.)

My sister is there and I know she was there during your stays as she checked in Sept. 19th and now, almost 2 months later we have heard nothing!?! Not a word, call, letter, nothing despite REPEATED REQUESTS AND DEMANDS for some correspondence. She was sent via court order but I am not sure if the rules are different for voluntary intake and if that explains why she cant contact us or any family, her husband, relatives, loving & friends.
We just want to know IS SHE OKAY?

I cannot believe what I have been reading, it actually makes things worse. What we cant believe is her attorney highly recommended Best Drug Rehab but there are just far too many legitimate complaints for them to be dismissed as addicts not getting their way or this behavior is to be expected. Because of the already fragile condition of incoming patients what I have researched is a travesty, and a stop has to be put to this and similar operations before another incident happens.

But specifically, I need to find out how she is doing. We know she got into some trouble for having sexual relations with another patient, but how that even was allowed to happen is shocking and the blame partially lies elsewhere. What addict in that early stage of recovery ISNT looking for just about ANYTHING to take away the pain and suffering? But we are terrified now to find out what her punishment was/is? Was she beaten physically? Was she mentally tortured? Was she forced to have sex with one of the staff?

PLEASE, I beg of either of you to reach out to us and maybe just allow us to hear from someone who has BEEN there, not a staff member. We want to hear the good, bad and ugly just as long as its the truth. We know shes no angel but she is there is get help, not be abused any more than she already has been in her life. We need to quickly make a decision if she should b pulled out and placed elsewhere and its urgent we do it immediately. Tonight, tomorrow, even now doesnt seem to be fast enough.

God bless you both and your loved ones for all you have been put though. Once I give you some details and describe my sister there will be absolutely no questions as to whom I am referring to. Lets just say she is impossible to miss. We can correspond entirely through email or phone call, whenever and wherever your comfort level lies. Please try to remember where each of you were at mentally the first 5-6 weeks at the facility (if you made it that long) and then think
if you had not heard a WORD?!?!? Thats where we are at now.

If anyone else was at BDR from Sept 19th 2012 to present and wants to  help give us some piece of mind, also please feel free to contact us directly straight away. I would hope after your personal ordeal you will find the compassion to reach out so we can either sleep or get into action IMMEDIATELY.
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#7 Consumer Comment

ex bdr client

AUTHOR: blueeyzntucson - (United States of America)

i returned home frombdr about 3 weeks ago, your husband is right there is way more going on than anyone knows, the place is based on scientology,once they find out your telling your family the truth they will contact your family and tell them your lying and  just drug seeking and will take the phones from you and make you talk on speaker in front of a case manager, everyone there was told lies to get them there. the place is very dirty and the staff is not professional and when i was there some of the staff was drinking and doing drugs. there is no couseling and the classes consist of talking to ashtrays and staring at another client for half an hour. there were many clients trying to leave and was told they cant have their personal belongings, all your husband needs to do is call the cops and the cops will come and force bdr to give him his belongings, i seen it done many times while i was there. i left early but  i knew the process so when i told my kids what was going on i told them bdr would call him back saying im lying and drug seeking so when they called my son he hung up on them, so i was planning on leaving in 2 days,had a plane ticket but my daughter came on ripoff report and filed a complaint.  the director amber saw my daughters complaint on here and forced me to leave 2 days early due to being worried i would convice other clients to leave. you need to get your loved one out of there its brainwashing and i have heard theres 44 lawsuites and 4 suicides since they opened.  good luck hope this helps.
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