• Report: #983089
Complaint Review:

Ripoff Report | Best Drug Rehab Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Best Drug Rehab offers a unique approach to addiction treatment that encompasses all aspects of the physical, emotional and spiritual issues involved in addiction. Best Drug Rehab’s clients can be assured of a more lasting recovery.

  • Submitted: Sun, December 16, 2012
  • Updated: Sun, March 26, 2017

  • Reported By: Daniel — johnstown Pennsylvania United States of America
Best Drug Rehab Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Best Drug Rehab offers a unique approach to addiction treatment that encompasses all aspects of the physical, emotional and spiritual issues involved in addiction. Best Drug Rehab’s clients can be assured of a more lasting recovery.
300 Care Center Drive Manistee, Michigan United States of America

Best Drug Rehab Verified TRUSTED Business REVIEW: Best Drug Rehabilitation in Michigan's goal is to help clients to feel safe and secure during the recovery process. BDR feels that positive client experience is key to beating addiction issues. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program benefiting consumers, ensuring complete satisfaction & confidence when doing business
*UPDATE: Best Drug Rehab recognized by Ripoff Report Verified™ as a safe trusted business service.

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....Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Best Drug Rehab for its full commitment to quality customer service.

Ripoff Report's discussions with Best Drug Rehabilitation have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Best Drug Rehabilitation listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Roy King, the Executive Director at Best Drug Rehab has spoken with us and let us know that client success is key to recovery. This is why customer service through comprehensive, safe and results-based treatment is the foundation of what BDR offers. The clients enrolling in the facility and working with the staff, have often said that BDR is a second family to them. Having a helping hand while healing from addition, people who care, and a safe facility with effective treatment can greatly contribute to this process. The facility will go above and beyond to make sure that clients are happy and safe while undergoing treatment. The facility has a full security team, nursing staff and licensed and accredited faculty with years of industry experience.

 is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Roy King during an onsite inspection held by a third party verification company with no biases towards Best Drug Rehab.

Best Drug Rehabilitation is a substance abuse rehabilitation center. Roy King stated the following about his company’s business model, "incorporating as many things within the field of substance abuse into one building. We just don't limit ourselves to a twelve-step model or an MRT (Moral Reconation Therapy) model or anything. We offer a variety of different things to try and connect the individual spiritually, and to [the] treatment."

Leads for Best Drug Rehabilitation are primarily obtained through a call center that they have in Battle Creek Michigan. They additionally utilize on-line marketing. The services process begins when a potential client expresses interest in getting help for their addiction. From that point, Best Drug Rehabilitation will access what program will best suit their needs, and go through insurance to explain the options available to the potential client.





CUSTOMER CARE & COMPLAINT RESOLUTION – BEST DRUG REHAB

During the on-site interview, Mr. King was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. King expressed the following, "when you're dealing with people from/with substance abuse issues they call a number of places, a number of helplines and stuff like that. So we see they get confused with what they were promised." Mr. King expressed that clients may confuse the services available at various locations, "that's probably the only time that we really get complaints about the level of service is when they thought that we had a swimming pool or something like that and we didn't have it, you know?" In order to remedy this confusion they, "basically handle it the best way we can, and usually within a couple of days they get to know us and see the compassion and the amount of people that are willing to be here to help them and those things pretty much disappear." In addition to empathy with the patient, Best Drug Rehabilitation records all of their phone calls so they can ensure clients that they were provided with the correct information.

When asked to comment on complaints posted on Ripoff Report's website Mr. King explained that the reports were in correlation with an employee who was not following the standard that Best Drug Rehabilitation has set for their employees. The employee in question was terminated due to their actions. In order to further assure future and current clients Best Drug Rehabilitation center is licensed by the State of Michigan and accredited by CARF (commission on Accreditation of Rehabilitation).

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Mr. King stated, "all of our counselors are master’s degree or higher...we’re fully licensed in professional individuals."

Best Drug Rehabilitation Center is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "I welcome it. I want people to be able to come in and that’s my key thing and we would have any complaints in the future that’s why we opened the door for you guys… so I think it’s important that we have an open door policy and allow people to come in here if there’s allegations that we’re doing wrong or, you know, not satisfying people’s needs I want to know about it so that we can fix it."



BEST DRUG REHAB – STATEMENT FROM THE EXECUTIVE DIRECTOR – ROY KING

" Best Drug Rehabilitation is one of the top addiction treatment programs in the United States. With it's unique methods, the facility offers more than a dozen modalities, or paths, as well as several extra-curriculars. The treatment is based on client needs and is results based. Stay at the facility can differ depending on individual needs.

Best Drug Rehabilitation's team is well qualified, caring and professional. They are dedicated to helping others in doing their jobs. Best Drug Rehabilitation takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Best Drug Rehabilitation provides a positive environment for staff as well as clients. Faculty are encouraged to make suggestions for things that can be improved. The Executive Staff are truly interested in implementing any positive changes to the program in accordance with local and state laws. " Ripoff Report was pleased to learn that Best Drug Rehabilitation's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM BEST DRUG REHAB

Best Drug Rehabilitation recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Best Drug Rehabilitation has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Roy King, Ripoff Report is convinced that Best Drug Rehabilitation is committed to quality delivery of services resulting in total client satisfaction.





How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Best Drug Rehab meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. To confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Best Drug Rehabilitation Center Manistee, Michigan

On the day of December 9th 2012 i arrived at the Best Drug Rehab in Manistee Michigan. My family was told this was a center in which you could choose your own path/program for recovery based on your own religous beliefs. We, as in me and my family where never told that the whole entire program was based on scientology, and to succed you ust complete every aspect of their scientolgy GARBAGE!..

My family was given extrememly false information and lied to as was i about this facility. After further research my family called and demanded to speak with me, while on the phone speaking with my family i told the truth about how a staff member had forced me into believing that my god was actually SATAN! and only hispath was the correct path, and hats the path of the Supreme beings.

This man tried pushing his cultish beliefs upon me and because of the classes required at the facility that caused brainwashing i was verry gullable i began to believe in their teaching's. This was an attemp to destroy my psyche and continue to brainwash me. When i told my family on the phone about this, Adrian one of the counselors forcefully removed the phone from my hand.

Why she did this was because she did not want people to know of their little secret organization they've got going on in this place. My family realized something was very, very wrong when i asked her why she was taking the phone out of my hand and hung it up.

Thank god my family heard me saying this and they realized at that moment that i was telling the truth and exactly what was in the Narcanon books they forced us to read that where written by Ron L. Hubbard the creater of scientology, and that they are also teaching the teachings of Master Fard Muhammad which are So-Called Muslims who belive in the Supreme Wisdom which in my opinion are a bunch of lunatics who believe that their Master alien being will save them in the near future.

At this point my family had drove 12 hours just to get me out of this sickening hell like, cult place. I am currently suffering from PTSD, i am scared because at this i am having a lot of trouble just keeping my train of thaught, i can only hope and prey that this all stops very soon. My concern now is for the people still in their that as we speak are being brainwashed and traumatized. I hope by sharing just a little bit of my experience about this so-called Best Drug Rehabilitation place, more like Best Satan Worshiping Scientology Infested Brainwashing Screwing Live's Rehab.

Thank you for your time i hope my time can really save other people from this hell hole of a place aka The Best Drug Rehab, Shake my head what a crock of sh*!

One Last thing and im being 100% Honest, some people go in and never get out, some people become so caught up and brainwashed the staff has them turn against their families and they have become stripped of their humanity, their personality, and most of all.. their dignity!!!


This report was posted on Ripoff Report on 12/16/2012 11:27 PM and is a permanent record located here: http://www.ripoffreport.com/reports/best-drug-rehab-verified-trusted-business-ripoff-report-verified-businesses-you-can-trust-best-drug-rehab-offers-a-unique-approach-to-addiction-treatment-that-encompasses-all-aspects-of-the-physical-emotional-and-spiritual-issues-involved-in-addiction-best-drug-rehabs-clients-can-be-assured-of-a-more-lasting-recovery/manistee-michigan-49660/best-drug-rehabilitation-center-manistee-michigan-983089. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
4Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Dear Ex-Employee

AUTHOR: SchRievelli - (United States of America)

Thank you so much for showing interest and helping me out, because the reason im out is because my family read your report, and i just helped a person that was there today because there parents read my story and got him out of there today. So we're both helping people now and its amazing bro. This was a big eye opener for me and im sober now and plan on keeping it this way. That BDR is sickening. But yes i am willing to help you as much as i possibly can my email is thachr0nic@yahoo.com    the 0 is a zero. im here whenever you need me and want to help help out as much as humanly possible.

Also to anyone else reading this comment or my story above about BDR please get ahold of me whenever need be, you may also use my email address above to get ahold of me if you can't get ahold of me on here. These people running the so called "Best Drug Rehab" are sickening evil brainwashing people. Save your family member's while you can please and thankyou.
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#2 Author of original report

BDR SCAM!!

AUTHOR: SchRievelli - (United States of America)

Thank you so much fo showing interest in my story you've been there so you know what this place is like, and yes Adrian is Amber's assistant i just couldn't remember last night when i wrote the story i was up all night thinking of the best way to explain my experience at that evil place. But like you said im using this as an eye opener and never want to go through this or any rehabilitation again im sober ready to stay this way and move on in life, i just got a comment from someones parent who was at this place with me that read my story and they got him out of there. im so happy that i can help out and save other people's lives. But i would like to help you as much as possible you may e-mail me anytime my email is thachr0nic@yahoo.com        Thank you for being interested in this story and trying to help people also. Anyone who reads this im here everyday and i will help you at anytime you need it you may also use my email to get ahold of me. Thank you.

P.S. you have saved my life and now both of our postings have saved other's. Im here to help as much as possible.

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#3 Author of original report

Dear Monica

AUTHOR: SchRievelli - (United States of America)

Im so happy i could help you i was there with your son and he is a good kid thank you so much for getting him out of there. im sorry we couldn't find this out sooner. I wish the best for all of you. God Bless
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#4 Author of original report

Dear Monica

AUTHOR: SchRievelli - (United States of America)

Im so happy i could help you i was there with your son and he is a good kid thank you so much for getting him out of there. im sorry we couldn't find this out sooner. I wish the best for all of you. God Bless
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#5 UPDATE EX-employee responds

I want to validate your experience

AUTHOR: margaux - (United States of America)

I just want to share that I went to BDR as a client and a staff memeber. Everything you are saying is true, the lunatics really are the staff there. When I finally broke away from the staff Adrian was Amber's assistant, now she is a counsleor? Place never ceases to amaze me.. I guess they cannot get x-cllients to work there so the staff the place with Nation of Islam convicts who might be nice people, which in my experience they were well intentioned but have no business working in a rehab. There is training that everyone needs to go through and no one there does. And for 25 thousand a client? A county facility would be much better staffed, cleaner and give legitimate training. AA is free and I was told that most of the ex-clients from there end up crawling to AA desperate broke and relapsed. Sorry for your experience there. What happened to me and others at BDR, changed my life. I never again want to be a part of smothing so despicably evil and that was enough to get me to figure out who I want to be. I am now sober and back in school studying to be an addiction psychiatrist. I have kept a very close relationship with my counselor there who quit after BDR wanted me to sit in a chair for 25hours with my eyes open. So the message I am trying to give you is you can use this horrible experience as your bottom and recover. I did so anyone can. And stand up for yourself. File a complaint with the state attorney in Michigan. You can do it on there website. Michigan state attorney is what you type in your searh engine. People are taking action and patterns are what bring quick attention. That helped me, taking a stand and i continue to help people who were victims of this scam find legitimate treatment center.

Best of luck to you in your recovery
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#6 Consumer Comment

Please I hope you respond.

AUTHOR: MonicaChennault - (United States of America)

My son is in there. I'm so scared. We are around 1500 miles away. I know I'm not suppose to put my # but please contact asap. 8066631698
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