• Report: #1004097
Complaint Review:

Ripoff Report | Best Drug Rehab Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Best Drug Rehab offers a unique approach to addiction treatment that encompasses all aspects of the physical, emotional and spiritual issues involved in addiction. Best Drug Rehab’s clients can be assured of a more lasting recovery.

  • Submitted: Sat, January 26, 2013
  • Updated: Sat, March 25, 2017

  • Reported By: Nanna — Denver Indiana United States of America
Best Drug Rehab Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Best Drug Rehab offers a unique approach to addiction treatment that encompasses all aspects of the physical, emotional and spiritual issues involved in addiction. Best Drug Rehab’s clients can be assured of a more lasting recovery.
300 Care Center Drive Manistee, Minnesota United States of America

Best Drug Rehab Verified TRUSTED Business REVIEW: Best Drug Rehabilitation in Michigan's goal is to help clients to feel safe and secure during the recovery process. BDR feels that positive client experience is key to beating addiction issues. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program benefiting consumers, ensuring complete satisfaction & confidence when doing business
*UPDATE: Best Drug Rehab recognized by Ripoff Report Verified™ as a safe trusted business service.

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Best Drug Rehab for its full commitment to quality customer service.

Ripoff Report's discussions with Best Drug Rehabilitation have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Best Drug Rehabilitation listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Roy King, the Executive Director at Best Drug Rehab has spoken with us and let us know that client success is key to recovery. [continued below]....
..... This is why customer service through comprehensive, safe and results-based treatment is the foundation of what BDR offers. The clients enrolling in the facility and working with the staff, have often said that BDR is a second family to them. Having a helping hand while healing from addition, people who care, and a safe facility with effective treatment can greatly contribute to this process. The facility will go above and beyond to make sure that clients are happy and safe while undergoing treatment. The facility has a full security team, nursing staff and licensed and accredited faculty with years of industry experience.

 is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Roy King during an onsite inspection held by a third party verification company with no biases towards Best Drug Rehab.

Best Drug Rehabilitation is a substance abuse rehabilitation center. Roy King stated the following about his company’s business model, "incorporating as many things within the field of substance abuse into one building. We just don't limit ourselves to a twelve-step model or an MRT (Moral Reconation Therapy) model or anything. We offer a variety of different things to try and connect the individual spiritually, and to [the] treatment."

Leads for Best Drug Rehabilitation are primarily obtained through a call center that they have in Battle Creek Michigan. They additionally utilize on-line marketing. The services process begins when a potential client expresses interest in getting help for their addiction. From that point, Best Drug Rehabilitation will access what program will best suit their needs, and go through insurance to explain the options available to the potential client.





CUSTOMER CARE & COMPLAINT RESOLUTION – BEST DRUG REHAB

During the on-site interview, Mr. King was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. King expressed the following, "when you're dealing with people from/with substance abuse issues they call a number of places, a number of helplines and stuff like that. So we see they get confused with what they were promised." Mr. King expressed that clients may confuse the services available at various locations, "that's probably the only time that we really get complaints about the level of service is when they thought that we had a swimming pool or something like that and we didn't have it, you know?" In order to remedy this confusion they, "basically handle it the best way we can, and usually within a couple of days they get to know us and see the compassion and the amount of people that are willing to be here to help them and those things pretty much disappear." In addition to empathy with the patient, Best Drug Rehabilitation records all of their phone calls so they can ensure clients that they were provided with the correct information.

When asked to comment on complaints posted on Ripoff Report's website Mr. King explained that the reports were in correlation with an employee who was not following the standard that Best Drug Rehabilitation has set for their employees. The employee in question was terminated due to their actions. In order to further assure future and current clients Best Drug Rehabilitation center is licensed by the State of Michigan and accredited by CARF (commission on Accreditation of Rehabilitation).

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Mr. King stated, "all of our counselors are master’s degree or higher...we’re fully licensed in professional individuals."

Best Drug Rehabilitation Center is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "I welcome it. I want people to be able to come in and that’s my key thing and we would have any complaints in the future that’s why we opened the door for you guys… so I think it’s important that we have an open door policy and allow people to come in here if there’s allegations that we’re doing wrong or, you know, not satisfying people’s needs I want to know about it so that we can fix it."



BEST DRUG REHAB – STATEMENT FROM THE EXECUTIVE DIRECTOR – ROY KING

" Best Drug Rehabilitation is one of the top addiction treatment programs in the United States. With it's unique methods, the facility offers more than a dozen modalities, or paths, as well as several extra-curriculars. The treatment is based on client needs and is results based. Stay at the facility can differ depending on individual needs.

Best Drug Rehabilitation's team is well qualified, caring and professional. They are dedicated to helping others in doing their jobs. Best Drug Rehabilitation takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Best Drug Rehabilitation provides a positive environment for staff as well as clients. Faculty are encouraged to make suggestions for things that can be improved. The Executive Staff are truly interested in implementing any positive changes to the program in accordance with local and state laws. " Ripoff Report was pleased to learn that Best Drug Rehabilitation's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM BEST DRUG REHAB

Best Drug Rehabilitation recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Best Drug Rehabilitation has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Roy King, Ripoff Report is convinced that Best Drug Rehabilitation is committed to quality delivery of services resulting in total client satisfaction.





How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Best Drug Rehab meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. To confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Best Drug Rehabilitation  Manistee, Minnesota

My husband and I have a good insurance however there is a 3,000.00 deductible.  After trying all the facilities in Indiana we found The Best Drug Rehabilitation Center from the internet.  My daughter was taken to their driver last night and made it safely to their detox center.  Today after my daughter in law's mother contacted me with so much negative information regarding this facility, I tried contacting my daughter.  One of the staff members told me that she had just been givin a massage and was socializing with some of the other residents.  However the gentleman who pitched and sold the treatment facility to me, told me that after he contacted the staff where my daughter was, he was informed that she was in the early stages of withdrawals and had been sleeping all day!  He lied to me!  Why?  I threatened to drive there if he did not let me speak with her so he allowed me to do so. She is 21 years old and is there on her own accord.  I told her that I was coming to pick her up once she finally called me.  I could tell by her voice that she was not herself.  Please contact me with any advice as to how to proceed or the contact number of the policeman who assisted you or anyone in getting their loved one away from this place!  OMG  I am so worried and feel so ashamed. I will not sleep until she is away from there.  Where is the place located?  Please help!  765-xxx-xxxx   or 336-xxx-xxxx (((REDACTED)))  Melissa B
  CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.


This report was posted on Ripoff Report on 01/26/2013 08:12 PM and is a permanent record located here: http://www.ripoffreport.com/reports/best-drug-rehab-verified-trusted-business-ripoff-report-verified-businesses-you-can-trust-best-drug-rehab-offers-a-unique-approach-to-addiction-treatment-that-encompasses-all-aspects-of-the-physical-emotional-and-spiritual-issues-involved-in-addiction-best-drug-rehabs-clients-can-be-assured-of-a-more-lasting-recovery/manistee-minnesota-49660/best-drug-rehabilitation-manistee-minnesota-1004097. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Author of original report

I have my daughter!

AUTHOR: Nanna - (United States of America)

I will post the full story which is stranger than any fiction novel I know of, after my daughter's departure to her new facility on Thursday!  Thanks

Below is a photo of 163 North Avenue, Battlecreek, MI
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#2 Author of original report

Best Drug Rehabilitation a Nightmare

AUTHOR: Nanna - (United States of America)

I need the lady whose nephew was there on the 26th to contact me.  my username on aol is mbex77

I have aol email.  I need the last name of the police officer the sgt. G.  who went with her.  What have I done to my daughter?  I have to get her and I will no matter what.  Thank you for trying to find the address for me.
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#3 Consumer Comment

This is what I found

AUTHOR: Stacey - (U.S.A.)

300 Care Center Drive

Manistee, MI 49660 



I do not know if this is the correct address but I hope you get her outta that hellhole - There are many good treatment centers including Hazelton in Minnesota which is a fantastic center.  God bless and good luck!
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