Best Gourmet Coffee Ripoff BOCA RATON Florida

We requested and reviewed information obtained from Best Gourmet. We called all the individuals who raved about their experience. We called the Better Business Bureau. We were still leary, but were told there were only 2 distributorships available in our area and so we somewhat reluctently sent a $2,500 deposit in November 2003. We went on an extended vacation with the intentions of sending the balance and getting started after the first of the year of 2004.

We returned from vacation and decided to try to get in contact with the individual who had supossedely purchased an existing distributorship in Santa Fe. We were told that indivudual was not very friendly and consequently were not given his name or number.

Not satisfied with the individuals the company gave us to talk to, and not totally sure these people were legitimate, we asked for names and numbers for locations where the supposed distributor in Santa Fe had his product for sale. We fully intended in making a trip up there to further investigate. We also asked for information on other distributors closer to our area. We were told there were no distributors close to our area and that without the Santa Fe distributor's permission, we could not be given any information on any locations where this distributor had his product.

We then asked for a refund of our deposit stating we just didn't feel right about persuing the opportunity. We were told to write a formal letter requesting a refund, which we did. We were told upper management would have to approve the refund. 45 days later, upon attempting to contact the company to find our where our money was, we discovered the 1-800 number we had was "invalid or not available in our area." The long distance number 1-561-750-9099 had been disconnected without further information.

Unhappy camper
NYC, New York
U.S.A.