Complaint Review: Best Of Time, BestofTime.com PERPETUAL DIAMONDS, ALEX JEWELRY, A ROLEX FRAUD SCAM
- Best Of Time, BestofTime.com PERPETUAL DIAMONDS, ALEX JEWELRY, A ROLEX FRAUD SCAM
3180 Presidential Drive, Suite J
- Phone: 888-721-1979
- Category: Jewelry Stores
BEST OF TIME, BESTOFTIME.COM, PERPETUAL DIAMONDS, ALEX JEWELRY INTERNET ROLEX 2-PERSON FRAUD SCAM, PERPETUAL DIAMONDS SOLD ME 2 WATCHES FOR $3000 AND I NEVER RECEIVED THEM, IS THIS PROFESSINAL WEBSITE ACTUALLY A 2-PERSON SHOP INTERNET ROLEX SCAM? Atlanta Georgia
*Author of original report: RE: BEST OF TIME, BESTOFTIME.COM, AKA ALEX JEWELRY, PERPETUAL DIAMOND INTERNET ROLEX SCAM
*UPDATE Employee: UPDATE UPDATE UPDATE BEST OF TIME, WWW.THEBESTOFTIME.COM, AKA Alex Jewelry
I ordered two watches from them in mid-August of 2008. I called the mid-September to check the status, and was told that there had been a two to three week delay, but that the watches would ship early in the 2nd week of October and I should have them no later than the beginning of the following week.
No watches arrived, so I called back at the end of that week, and was told again, two week delay. Annoyed, but ok - I know that shipping can be problematic at times. So two more weeks go by, and I called to check the status of the order, and was told (again) that there was yet another two to three week delay.
I also had problems getting through to their customer service line, so I called the toll-free order number to get the status of my order each time. The customer service line is either busy, or rings through to a voice mail system, stating that their normal office hours are 'x to x' - odd thing was, I was calling between 'x and x'.
At least some proactive customer service would be helpful. Why am I having to call them to get the order status? How hard is it to send out an email to everyone who has ordered 'x' model, and tell them there's been a delay? Fortunately, they won't charge your card until they ship the merchandise, so at least you don't have to fight that battle.
It's a shame, really - they seem to focus more on advertising and selling their products than they do on the fulfillment of their orders. Never again - there are plenty of companies out there that sell watches - no need to continue dealing with this company.
It's now been nearly 3 months, no watches and no money back.It's funny when I call they always say they ship 2000 watches a year and have 20 employees but it's always the same 2 people answering the phone. I'm starting to think it's a 2-person internet Rolex scam.
After all, I never saw their website a year ago. When did they even build it?
I filed a report with the BBB and since have purchased my new watch from (((competitor's name redacted)))
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitor's name
This report was posted on Ripoff Report on 04/11/2009 01:12 AM and is a permanent record located here: http://www.ripoffreport.com/reports/best-of-time-bestoftimecom-perpetual-diamonds-alex-jewelry-a-rolex-fraud-scam/atlanta-georgia-30340/best-of-time-bestoftimecom-perpetual-diamonds-alex-jewelry-internet-rolex-2-person-fra-442758. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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