Best Rate Referrals Ripped off and threatened by Best Rate Referrals Internet

(((ROR redacted))) please email me we can talk. cody got scared i sent someone to his office to confront him and follow him to the car he drives on russell road.. my friend punched him out and we ran. and the cops came but he had no idea who clocked him

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

A.  The truth is an absolute defense in a libel case.
B.  It's Libel, not slander.  Libel is written, slander is not.  
C.  Never threaten to sue, it really only makes things worse.  

I would be very happy to go in front of a judge and address your accusations of Slander.  Everything I have stated in my post regarding Best Rate can be proven and documented.  You clearly didn't read the post thoroughly, so I am suspicious as to your level of success in the legal industry.  First you mentioned Cody Bennett having nothing to do with this, and normally you would be correct, right up until that part where he threatened me.  I have documentation to back up everything I said, and I happened to be on speakerphone with a co-worker when Cody Bennett threatened to "destroy me". That co-worker would be more than happy to accompany me to court.

I think some people on this site need to remember that Slander and Defimation of character are actions punishable through retributions in court, and should remember this before posting fase allegations about a company that are not true, especially individuals that have nothing to do with the actual complaint. Even if the leads were outside of the search criteria Cody Bennett has nothing to do with this, he's a sales rep. I find it humorous that people on this site have posted that Raymond has sold them bad leads.... Why would the President and owner of a company be selling leads on the phone? Uhh.... I know my Senior Partner at the firm wouldn't get on the phone and sell stuff, that's why he has people below him to do it, so that story is shot. Also, when I first spoke with Cody Bennett the first thing he told me was that there was no such thing as an exclusive lead because people don't just apply at one website! He explained to me the resell process of reselling after 10 days, 30 days, etc. When I purchased leads through this company I was given over a hundred extra leads incase I got disconnected numbers, no contact, or outside search criteria. Every person I got ahold of was within the search criteria I asked for. It sounds to me that this individual posting this should 1. try purchasing more than 25 leads because anyone in a sales position knows you aren't going to get anywhere with 25 leads, it's a joke 2. Maybe you should contemplate your sales tactic and not blame the lead source for your inadequate sales ability. 3. Consider the people you are talking to probably don't know if they have FHA, freddie, or fannie for loans as the national IQ average for America is below average. I'm in Real Estate law and only a very small handful of clients I have know who their servicer is, most don't even know what a servicer is, and what the difference between Freddie Mac, Fannie Mae, FHA, etc is! 4. If you were so well known in the mortgage business then why are you buying leads, wouldn't you have referrals of your own from previous clients, or are you wellknown for causing the collapse of America's economy through the predatory banking industry like most other mortgage brokers?

I would recommend Best Rate Referrals to anyone looking into the mortgage/modification industry. They are an honest company and I plan on continuing doing business with them, and Cody Bennett!!!

Alison w/ the law offices of J.Cioffi

I have been a loan originator in WA for six years and have been using Best Rate Referrals for three. I have yet to find another marketing company that supplies the kind of quality leads that Best Rate Referrals has provided me over the years.  I have been the top producer in my company of about 32 LO's the past two years and Best Rate Referrals has played a major role in that.  I have never had a problem with them returning any telemarketing leads since day one and I plan on using them for many years in the future.  I find these negative reports on this website a shock based on my three year experience working with Cody Bennett and have nothing to say but positive feedback about doing business with him and Best Rate Referrals.

Yeah, that post looks legit.  Listen, I'm sure Best Rate has some satisfied customers,  such as "randy s" (wink wink).  But as you can see from my post, none of the issues were actually addressed, the owner of the company himself has been dishonest, and when it came time for Best Rate to do the right thing, not only did they not, but they threatened me in the process.  So you are free to make your own choice as to whether or not to use them.  I promise you that this post is nowhere near worth my time to save a couple bucks from another lead provider.  From that, you can choose to use them, or not.

I have been a loan originator in WA for six years and have been using Best Rate Referrals for three. I have yet to find another marketing company that supplies the kind of quality leads that Best Rate Referrals has provided me over the years. 

 I have been the top producer in my company of about 32 LO's the past two years and Best Rate Referrals has played a major role in that.  I have never had a problem with them returning any telemarketing leads since day one and I plan on using them for many years in the future. 

 I find these negative reports on this website a shock based on my three year experience working with Cody Bennett and have nothing to say but positive feedback about doing business with him and Best Rate Referrals.

Responses below:

#1 - There was no proof ever provided by Mr Kersey that the leads were not FHA loans.  When our telemarketers speak with a homeowner, they ask them to confirm that their loan is an FHA loan.  If the homeowners states "yes" then we treat it as an FHA lead.  There is no way we would send you FHA leads if the homeowner did not confirm this fact.  Therefore, you did receive all FHA leads as the homeowner stated.
**I have attached the form that your telemarketers use when calling the leads.  There is no question on there as to whether they have an FHA loan or not.  Interesting that that would be the one question they ask that is not on the form.
#2 - We never received 50+ "print out's" from you.  

Responses below:

#1 - There was no proof ever provided by Mr Kersey that the leads were not FHA loans.  When our telemarketers speak with a homeowner, they ask them to confirm that their loan is an FHA loan.  If the homeowners states "yes" then we treat it as an FHA lead.  There is no way we would send you FHA leads if the homeowner did not confirm this fact.  Therefore, you did receive all FHA leads as the homeowner stated.

#2 - We never received 50+ "print out's" from you. 

#3 - You purchased two types of leads, a cold credit bureau list that is 90% accurate (as explained to you by Cody) and exclusive telemarketing FHA leads which we generate in-house.  The cold credit bureau list does not have a return policy nor do we give refunds, as stated on your invoice.  The telemarketing leads do have a return policy (which you signed) and we did replace any lead you returned that met that criteria.  All other leads that were not returned within the allotted time frame or did not meet the return criteria were not replaced.   Therefore you were credited for any lead that did not meet our return policy. 

The cold credit bureau list does not have a return policy nor do they give refunds, as stated on your invoice.  The leads you received from the credit bureau were the filters you requested and 4 inaccurate leads out of the 2500 you received is a .002% inaccuracy and the bureau clearly states it can be as high as 10%.  I do not see how this was a "rip-off" when it was clearly stated to you before you purchase.  No cold calling list is 100% accurate. 

#4 - We gave you your money back for the remaining balance of your order, which is considered a refund.

In conclusion, the leads Mr. Kersey received were FHA leads.  There was no proof shown otherwise per our the return policy Mr. Kersey signed.  If he did provide proof we would have replaced the leads like we do for any other customer.  With any new client and especially a new client that has never purchased leads before, we take extra care in making sure they have a good campaign and ROI.  In fact, we have one of the most flexible return policies for our telemarketing leads then any other marketing company.  We strive to make our clients a positive ROI and do everything we can to achieve that.  We tried in this case, moving Mr. Kersey from product to product to try and find one that worked for him.  In the end, none did, and Mr. Kersey requested a refund for his remaining credits with us.

Raymonds post is completely false and he does not actually address any issues, he just trashes me.

Raymond's Lie # 1:
Raymond: "The first day Mr Kersey got leads from our call center he called back with in minutes with complaints. Mr Bennett asked him if he had called the leads as of yet since they were just sent and Mr Kersey said no, our software tells me they are bad???"  This is completely false.  I never once mentioned the "software" until weeks and weeks later when I became suspicious about the leads.  I have credit reports to prove that I called them and took applications.  Turns out that 10 out of 11 of them were not FHA leads as I purchased.  Raymond I guess did not want to address that.  "It gets better!" as Raymond would say....

Raymond's Lie # 2:
Raymond:  "shortly after sending him the list, he called complaining saying his software (which i have never heard of in 7 yrs of marketing or in the mortgage industry) tell him the information is inaccurate! "  The link to this "software" is https://entp.hud.gov/clas/index.cfm and it's HUD's online FHA servicing portal.  Best Rate knows about because I sent them 50 print out's showing that the leads they sold me were not FHA leads! 

Raymond's Lie # 3:
Raymond:  "He has done nothing but complain about leads he NEVER ONCE CALLED ON!"  I've done nothing but complain because I haven't received one thing that I purchased!  Thats what happens when you sell crap wrapped in a pretty bow!  It was only because of me calling on them that I became suspicious about the leads!  I took 4 applications, none of which were FHA loans!  Best Rate provided the dialer, so Raymond knows that this is a lie.  Shame on you.  I have credit reports to prove that I called not only those leads, but the telemarketed leads as well.

Raymond's Lie # 4:
Raymond:  "We had to hold his hand through trying to get him to actually pick a phone up and call a lead, to eventually losing money and still giving him a refund. "  Refund?  What refund did I get?  I got the money that I had as a credit with Best Rate from my cancellation of the telemarketed leads because they weren't FHA as I had ordered.  Thats NOT a refund.  And hold my hand to get me to pick up a phone?  How do you think I figured out that they weren't FHA leads to begin with?

I can see now why this post doesn't make sense to Raymond.  He's clearly not a very bright man.  Didn't address any of the real issues in the post.  Said nothing of the leads not being FHA, even his own "telemarketed leads", which I have wasted credit reports to prove.  Says I wasn't ripped off because I got a refund?  That wasn't a refund my man.  I was very clear about the money that I got back in my previous post.  As far as me getting a discount from another lead company?  Thanks to you guys I've decided to lay down this end of the business.  Haven't worked with another lead company since.  I don't share Best rate's lack of integrity that way.

In summary, I ultimately gave Best Rate $1050 for FHA leads, and never received any FHA leads.  If that's not being ripped off, I don't clearly don't understand the meaning of it.

This post absolutely makes no sense to us! This is a client who got a *REFUND* for his campaign after NUMEROUS attempts on our end to make them money, claims to be ripped off and threatened? *This is absolutely false!*

Here are the FACTS of this account and a timeline of exactly what happened.....

Shane Kersey spent $1,550 with us for a dual campaign of call center leads AND trigger leads. As Shane mentions above Cody Bennett was a "phenomenal" sales representative who was "patient" with Mr. Kersey as it was "HIS FIRST TIME BUYING LEADS OF ANY KIND". Just as we do with EVERY new client Cody explained every product inside and out, from accuracy, close ratio, return policy, and expected ROI, as well as HOW TO WORK THE LEADS!

Cody explained to Shane that he needs to work the leads aggressively in order to make money in this industry (common knowledge really). The first day Mr Kersey got leads from our call center he called back with in minutes with complaints. Mr Bennett asked him if he had called the leads as of yet since they were just sent and Mr Kersey said no, our software tells me they are bad??? That's odd to say at the least, but it gets better.....

So after a few of the call center leads Mr Kersey decides his staff doesn't want these type of leads. So AS A CUORTOUSY, we allowed him to switch his campaign to a prescreened credit bureau list (which normally runs 90% accurate for loan type filter). Cody explained to Shane that he was hitting the FHA streamline market kind of late. Since so many people already refied in the last few months prior to buying his order, many of the loans had not updated with the bureau as of yet. So the data at this point for FHA was only running about 80% accurate for the loan type filter. This was explained to Mr Kersey in great detail! He still wanted the list so we purchased it from the bureau on his behalf. Once again, shortly after sending him the list, he called complaining saying his software (which i have never heard of in 7 yrs of marketing or in the mortgage industry) tell him the information is inaccurate!

At this point in his campaigns with us, we have spent well over what he spent on his campaign to generate these leads for them. He has done nothing but complain about leads he NEVER ONCE CALLED ON! Without going back and forth with him any longer we issued him a refund for his remaning balance.

In summary, this is a client who was a first time lead buyer, had no idea on how the process worked, or how to work leads. Our rep Cody Bennett, by Mr Kersey's own admission, was great to work with and very knowledgeable. I would have to agree with this assessment of Cody as he has been our top rep for client retention for over 4 yrs running. We tried all we could do for Mr Kersey from a company standpoint, including allowing him to switch his funds from campaign to campaign to try other forms of marketing. We had to hold his hand through trying to get him to actually pick a phone up and call a lead, to eventually losing money and still giving him a refund.

Now I have no idea why Shane Kersey posted this on this site, he was not ripped off (instead he was refunded) and was certainly not threatened! This completely contradicts the facts, which BRR can prove through every saved email Shane sent to Cody thanking him for everything we had done for him and praising Cody on how much he taught Shane and his staff! My guess is that Shane probably got a little marketing discount from one of our competitors to post this but it certainly isn't true, and makes no sense to post months later and AFTER he got a *REFUND* on the account!

Cody Bennett is one of our best agents to work with. He has many happy clients and several testimonials all over the Internet, including several in email from this poster, praising Cody for his help. If you want to learn more about Mr. Bennett you can view his company profile here....

http://bestratereferrals.com/best_rate_referrals_cody_bennett.html

I am the president here at Best Rate Referrals. If anyone reading this has any questions about this complaint we have nothing to hide....please ask and we will show you detailed facts, emails, and proof of refund! We are a legitimate company (over 5 yrs in business and 100s of testimonials) and Cody Bennett is one of our best!