• Report: #1015968

Complaint Review: BESTBUY INC

  • Submitted: Sun, February 17, 2013
  • Updated: Sun, February 17, 2013

  • Reported By: MARSHALL — ORLANDO Florida United States of America
7601 Penn AVE S RICHFIELD, Minnesota United States of America


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December 26th 2012, my wife and myself were Major appliance shopping,we stopped into Best BUY store 509, we bought close to $2000.00 rein appliances.The salesman asked if we needed installation for our Ice machine.

We asked if we needed to provide any parts or any waterline or anything. He said no its included in the price. delivery was made almost a week later, our refrigerator door was dented and scratched,deliveryman took pictures. they asked what they were supposed to install, i said the ice machine needs to be hooked up to sink,.

they looked at it and said where are the parts,we dont carry parts". then they said it required special parts and a plumber would have to install?. lie number 1!. Called manager, manager said we could get a refund for the install fee|.

he would call us back about the refrigerator door, waited, days, no call back.. called store, no calls returned,. File complaint with BBB,3 weeks later ,After the return period was over ,best buy responds that no one had contacted them about our refrigerator..But they will send a check for $100.00.MY refrigerator door was not dented or scratched when i bought it, the door is $600.00 or more according to samsung.

Not to mention the 3 weeks we went without use of our Ice machine where best buy misrepresents its installation process. 

This report was posted on Ripoff Report on 02/17/2013 09:13 PM and is a permanent record located here: http://www.ripoffreport.com/reports/bestbuy-inc/richfield-minnesota-55423-3645/bestbuy-inc-store-509-substandard-servicefraudulent-info-damaged-appliances-richfield-m-1015968. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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