• Report: #943204
Complaint Review:


  • Submitted: Tue, September 18, 2012
  • Updated: Tue, September 18, 2012

  • Reported By: MD — chestnut hill Massachusetts United States of America
Internet United States of America

BestBuy Fraudulent misrepresentation of product warrantee on web site , Internet

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Fraudulent and systematic misrepresentation of cell-phone manufacturers warrantee on web site. Best buy sells new unlocked phones that on their websites with a 1 year parts and labor warrantee. I bought a phone on an American express card that doubles the manufacturer warrantee, unfortunately after less then 4 months we had a hardware malfunction in the phone. We then spent > 10 hours, and a lot of aggrivation talking with Blackberry, Best Buy, American express. Each pointed a figure in the opposite direction. Bottom line according to Blackberry- unlocked phones have NO warrantee.  Best buys site misrepresents this to the consumer but will not accept returns beyond 14 days.

This report was posted on Ripoff Report on 09/18/2012 06:02 PM and is a permanent record located here: http://www.ripoffreport.com/reports/bestbuy/internet/bestbuy-fraudulent-misrepresentation-of-product-warrantee-on-web-site-internet-943204. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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