Complaint Review: BestOfferBuy - Internet
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- Author Not Confirmed
- BestOfferBuy Internet United States of America
- Phone:
- Web: http://www.bestofferbuy.com/
- Category: Miscellaneous Electronics
BestOfferBuy Sent a substitute product then ignored me when told them I didn't want it. Would not refund money. Internet
*Author of original report: Problem Fixed
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I ordered an LED bycycle light. I specifically ordered the light because it used 2xAA batteries. They sent me a similar light that uses 3xAAA batteries. I didn't want a light with that battery arrangement for several reasons. I could have ordered cheaper lights on ebay with that battery arrangement.
They asked me for pictures of the item I received and I sent them. They then said they would contact "the factory". They never got back to me. They ignored all my subsequent emails. They would not send me a prepaid return shipping slip, correct the matter by sending the item I originally ordered or refund my money.
They are based in China and I guess they need'nt make an internet customer in the USA satisfied with the transaction. Paypal sided with them and refused to remedy the problem so I got stuck with an item I didn't want and didn't order and they kept my money. Deal with these people at your own risk.
This report was posted on Ripoff Report on 10/26/2011 11:52 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bestofferbuy/internet/bestofferbuy-sent-a-substitute-product-then-ignored-me-when-told-them-i-didnt-want-it-w-792373. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Problem Fixed
AUTHOR: Joe C. - (United States of America)
SUBMITTED: Monday, October 31, 2011
I don't know if they addressed this matter because I sent them a copy of what I wrote here or not, but I finally got a refund. Were they asleep while I sent them previous e-mails ? I don't know.
In a way, the bigger culprit was PayPal who refused my claim for a refund.
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