Report: #1051043

Complaint Review:

  • Submitted: Wed, May 15, 2013
  • Updated: Wed, May 15, 2013
  • Reported By: Kazzie —

    , Select State/Province
    Hong Kong or China Order late and Wrong item Hong Kong Internet

Show customers why they should trust your business over your competitors...

I waited over a month for the item I'd ordered.  When it arrived it was the wrong one and totally unsuitable.  I contacted them via email about how to proceed with return, obvious refund for return postage, and when I could expect the correct item.  They responded with their "faulty" good policy - no refund offered for return postage.  I pointed out the item was not faulty but WRONG and they offered me a refund of 70% and for me to keep the item!!!!!  They then emailed me to say refund would be made within 24 hours - so I understand that's it, NO RESOLUTION and I'm stuck with a useless item which I did not order.  BEWARE....



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