Besttoysoftheyear.com rioff Charged me a $4.99 cancelation fee when THEY were the ones who cancelled the order Internet

The same people that defrauded you did the same to me using the site: http://besttoys2006.ecrater.com.

Here is what you are looking for:

"Kim"

seller: besttoys2006
company: Best Toys of the Year
contact person: Kimberly Holt
address1: 202 Azalea Dr, Orange, TX 77630
address2: 3714 Ridgemont Dr, Orange, TX 77630
phone: 409-330-4518
info@besttoysoftheyear.com
IP address: 68.201.114.198


"Bev"

Daily, Beverly
bevdaily@swbell.net
6004 Sutherland Dr.
Tyler, Texas 75703
United States
(903) 581-5627
(903) 939-8285

I have taken legal action. Call me at (847) 946-7358 and I will share my file of info!

I have been doing some fact finding for the customer service number previously listed for the company. From my research the phone number (409) 330-4518 is a cell phone issued by Aerial Communications to a Tammy Caffee in Texas. I'm waiting for information on the registered owner of the website. There was also a different number listed at one point that I cannot remember. That number won't help you much though.

A marked difference from the response from a day before in another complaint:

12/7/06
"I REPEAT!!!! WE NEVER RECEIVED YOUR MONEY!!!

besttoysoftheyear.com
just remove the spaces!

We are terribly sorry for your inconvenience. We did not tie up your money, Google did. If you will look at the above url you will also see the payout schedule we had from Google. They repeatedly sent us emails saying they were getting to us as quickly as possible. We finally initiated the refunds after becoming very concerned about time for our customers.

I know that Christmas brings a sense of urgency to get your shopping done and that understandably some people will just be angry no matter how much we apologize. But please don't add insult to injury out of spite."

And 3 days before that:
12/5/06
"The Best Toys of the year store at ecrater was setup with a Google checkout. That store was deleted when all of the refunds were made through that checkout process. Hence, the comments of people like Torey, who apparently did not follow what was happening to us with Google, were also deleted. We made absolutely sure that everyone that had made a purchase, received a refund along with an explanation of why they were being refunded and a url was also posted on each refund to insure that each person knew where we had gone and why.

The url for best toys at the www. deltavisuals. com / besttoysoftheyear .htm was posted on each cancellation that was refunded through Google checkout. Delta Visuals is the host for Best Toys and other sites, which is why those email addresses have no connection to Best Toys.

Paypal has contacted us and we are attempting to resolve that issue thru them. (the purchase made prior to Nov 18). Paypal had blocked our account from the store because according to them, we had too much activity on our account, which is why we moved to Google (we were dealing with TIME! and Christmas orders).

Google claimed they were processing payouts to us as quickly as they could get to them; however, we never received one payout. I have written proof of this!!! A copy of the payout page is also posted on that same webpage. After several emails (which was the only way they will communicate), we finally moved to a larger server, found a merchant account who could actually process our payments timely and we proceeded to refund everyone at the Google checkout. We felt time was passing too quickly for those who were anxious enough already. We were simply trying to offer them the ability to either come to our new site or make their purchases elsewhere. We posted the url as an explanation on each refund so that everyone receiving a refund would be aware of what had happened.


Our email server was being choked down with so many repetitive emails, we were overwhelmed with trying to keep up with whom we had already answered and who still needed to be answered. Hence, we chose to use the webpage notification. We chose not to post a phone number because we have been so busy trying to answer emails and continue to process incoming orders. We do use some drop shipping services and prices are being raised by some of those vendors. We have apologized but we have no choice but to raise our prices ONLY by the amount that has been increased to us. We are still actively searching for the best prices for our customers and we continue to post those prices.

We do not believe we have been dishonest and have no intention of being so. This is our first year in business and we hope to be available to our customers for many years and to provide excellent service. We are sorry for the way circumstances with Google tripped us up; but please be aware that we had no control over their not processing our payouts. WE NEVER RECEIVED ANYONE'S MONEY!!!!

We admit we've had a rough start due to this, but we will persevere. We pray those of you who feel you have been injured will forgive us and we hope those of you who have come to the new site will enjoy your purchases. May you and those who receive your gifts be blessed this holiday!"

These were rebuttals to complaints that were answered by someon named "Bev" in Tyler Tx.

A marked difference from the response from a day before in another complaint:

12/7/06
"I REPEAT!!!! WE NEVER RECEIVED YOUR MONEY!!!

besttoysoftheyear.com
just remove the spaces!

We are terribly sorry for your inconvenience. We did not tie up your money, Google did. If you will look at the above url you will also see the payout schedule we had from Google. They repeatedly sent us emails saying they were getting to us as quickly as possible. We finally initiated the refunds after becoming very concerned about time for our customers.

I know that Christmas brings a sense of urgency to get your shopping done and that understandably some people will just be angry no matter how much we apologize. But please don't add insult to injury out of spite."

And 3 days before that:
12/5/06
"The Best Toys of the year store at ecrater was setup with a Google checkout. That store was deleted when all of the refunds were made through that checkout process. Hence, the comments of people like Torey, who apparently did not follow what was happening to us with Google, were also deleted. We made absolutely sure that everyone that had made a purchase, received a refund along with an explanation of why they were being refunded and a url was also posted on each refund to insure that each person knew where we had gone and why.

The url for best toys at the www. deltavisuals. com / besttoysoftheyear .htm was posted on each cancellation that was refunded through Google checkout. Delta Visuals is the host for Best Toys and other sites, which is why those email addresses have no connection to Best Toys.

Paypal has contacted us and we are attempting to resolve that issue thru them. (the purchase made prior to Nov 18). Paypal had blocked our account from the store because according to them, we had too much activity on our account, which is why we moved to Google (we were dealing with TIME! and Christmas orders).

Google claimed they were processing payouts to us as quickly as they could get to them; however, we never received one payout. I have written proof of this!!! A copy of the payout page is also posted on that same webpage. After several emails (which was the only way they will communicate), we finally moved to a larger server, found a merchant account who could actually process our payments timely and we proceeded to refund everyone at the Google checkout. We felt time was passing too quickly for those who were anxious enough already. We were simply trying to offer them the ability to either come to our new site or make their purchases elsewhere. We posted the url as an explanation on each refund so that everyone receiving a refund would be aware of what had happened.


Our email server was being choked down with so many repetitive emails, we were overwhelmed with trying to keep up with whom we had already answered and who still needed to be answered. Hence, we chose to use the webpage notification. We chose not to post a phone number because we have been so busy trying to answer emails and continue to process incoming orders. We do use some drop shipping services and prices are being raised by some of those vendors. We have apologized but we have no choice but to raise our prices ONLY by the amount that has been increased to us. We are still actively searching for the best prices for our customers and we continue to post those prices.

We do not believe we have been dishonest and have no intention of being so. This is our first year in business and we hope to be available to our customers for many years and to provide excellent service. We are sorry for the way circumstances with Google tripped us up; but please be aware that we had no control over their not processing our payouts. WE NEVER RECEIVED ANYONE'S MONEY!!!!

We admit we've had a rough start due to this, but we will persevere. We pray those of you who feel you have been injured will forgive us and we hope those of you who have come to the new site will enjoy your purchases. May you and those who receive your gifts be blessed this holiday!"

These were rebuttals to complaints that were answered by someon named "Bev" in Tyler Tx.

A marked difference from the response from a day before in another complaint:

12/7/06
"I REPEAT!!!! WE NEVER RECEIVED YOUR MONEY!!!

besttoysoftheyear.com
just remove the spaces!

We are terribly sorry for your inconvenience. We did not tie up your money, Google did. If you will look at the above url you will also see the payout schedule we had from Google. They repeatedly sent us emails saying they were getting to us as quickly as possible. We finally initiated the refunds after becoming very concerned about time for our customers.

I know that Christmas brings a sense of urgency to get your shopping done and that understandably some people will just be angry no matter how much we apologize. But please don't add insult to injury out of spite."

And 3 days before that:
12/5/06
"The Best Toys of the year store at ecrater was setup with a Google checkout. That store was deleted when all of the refunds were made through that checkout process. Hence, the comments of people like Torey, who apparently did not follow what was happening to us with Google, were also deleted. We made absolutely sure that everyone that had made a purchase, received a refund along with an explanation of why they were being refunded and a url was also posted on each refund to insure that each person knew where we had gone and why.

The url for best toys at the www. deltavisuals. com / besttoysoftheyear .htm was posted on each cancellation that was refunded through Google checkout. Delta Visuals is the host for Best Toys and other sites, which is why those email addresses have no connection to Best Toys.

Paypal has contacted us and we are attempting to resolve that issue thru them. (the purchase made prior to Nov 18). Paypal had blocked our account from the store because according to them, we had too much activity on our account, which is why we moved to Google (we were dealing with TIME! and Christmas orders).

Google claimed they were processing payouts to us as quickly as they could get to them; however, we never received one payout. I have written proof of this!!! A copy of the payout page is also posted on that same webpage. After several emails (which was the only way they will communicate), we finally moved to a larger server, found a merchant account who could actually process our payments timely and we proceeded to refund everyone at the Google checkout. We felt time was passing too quickly for those who were anxious enough already. We were simply trying to offer them the ability to either come to our new site or make their purchases elsewhere. We posted the url as an explanation on each refund so that everyone receiving a refund would be aware of what had happened.


Our email server was being choked down with so many repetitive emails, we were overwhelmed with trying to keep up with whom we had already answered and who still needed to be answered. Hence, we chose to use the webpage notification. We chose not to post a phone number because we have been so busy trying to answer emails and continue to process incoming orders. We do use some drop shipping services and prices are being raised by some of those vendors. We have apologized but we have no choice but to raise our prices ONLY by the amount that has been increased to us. We are still actively searching for the best prices for our customers and we continue to post those prices.

We do not believe we have been dishonest and have no intention of being so. This is our first year in business and we hope to be available to our customers for many years and to provide excellent service. We are sorry for the way circumstances with Google tripped us up; but please be aware that we had no control over their not processing our payouts. WE NEVER RECEIVED ANYONE'S MONEY!!!!

We admit we've had a rough start due to this, but we will persevere. We pray those of you who feel you have been injured will forgive us and we hope those of you who have come to the new site will enjoy your purchases. May you and those who receive your gifts be blessed this holiday!"

These were rebuttals to complaints that were answered by someon named "Bev" in Tyler Tx.

A marked difference from the response from a day before in another complaint:

12/7/06
"I REPEAT!!!! WE NEVER RECEIVED YOUR MONEY!!!

besttoysoftheyear.com
just remove the spaces!

We are terribly sorry for your inconvenience. We did not tie up your money, Google did. If you will look at the above url you will also see the payout schedule we had from Google. They repeatedly sent us emails saying they were getting to us as quickly as possible. We finally initiated the refunds after becoming very concerned about time for our customers.

I know that Christmas brings a sense of urgency to get your shopping done and that understandably some people will just be angry no matter how much we apologize. But please don't add insult to injury out of spite."

And 3 days before that:
12/5/06
"The Best Toys of the year store at ecrater was setup with a Google checkout. That store was deleted when all of the refunds were made through that checkout process. Hence, the comments of people like Torey, who apparently did not follow what was happening to us with Google, were also deleted. We made absolutely sure that everyone that had made a purchase, received a refund along with an explanation of why they were being refunded and a url was also posted on each refund to insure that each person knew where we had gone and why.

The url for best toys at the www. deltavisuals. com / besttoysoftheyear .htm was posted on each cancellation that was refunded through Google checkout. Delta Visuals is the host for Best Toys and other sites, which is why those email addresses have no connection to Best Toys.

Paypal has contacted us and we are attempting to resolve that issue thru them. (the purchase made prior to Nov 18). Paypal had blocked our account from the store because according to them, we had too much activity on our account, which is why we moved to Google (we were dealing with TIME! and Christmas orders).

Google claimed they were processing payouts to us as quickly as they could get to them; however, we never received one payout. I have written proof of this!!! A copy of the payout page is also posted on that same webpage. After several emails (which was the only way they will communicate), we finally moved to a larger server, found a merchant account who could actually process our payments timely and we proceeded to refund everyone at the Google checkout. We felt time was passing too quickly for those who were anxious enough already. We were simply trying to offer them the ability to either come to our new site or make their purchases elsewhere. We posted the url as an explanation on each refund so that everyone receiving a refund would be aware of what had happened.


Our email server was being choked down with so many repetitive emails, we were overwhelmed with trying to keep up with whom we had already answered and who still needed to be answered. Hence, we chose to use the webpage notification. We chose not to post a phone number because we have been so busy trying to answer emails and continue to process incoming orders. We do use some drop shipping services and prices are being raised by some of those vendors. We have apologized but we have no choice but to raise our prices ONLY by the amount that has been increased to us. We are still actively searching for the best prices for our customers and we continue to post those prices.

We do not believe we have been dishonest and have no intention of being so. This is our first year in business and we hope to be available to our customers for many years and to provide excellent service. We are sorry for the way circumstances with Google tripped us up; but please be aware that we had no control over their not processing our payouts. WE NEVER RECEIVED ANYONE'S MONEY!!!!

We admit we've had a rough start due to this, but we will persevere. We pray those of you who feel you have been injured will forgive us and we hope those of you who have come to the new site will enjoy your purchases. May you and those who receive your gifts be blessed this holiday!"

These were rebuttals to complaints that were answered by someon named "Bev" in Tyler Tx.