Report: #1338538

Complaint Review: Bethel Animal Hospital

  • Submitted: Wed, November 16, 2016
  • Updated: Wed, November 16, 2016
  • Reported By: AndreaBramblett — Cumming Georgia USA
  • Bethel Animal Hospital
    7680 Bethel Road
    Gaineville, Georgia
    USA

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 I brought my dog to this vet this past week because he would not eat and was very unplayful. I had a coupon for a free office visit and was low on funds. They tested him and told me he had Parvo. They were very insulting to me about vaccinations which I had scheduled for the next clinic date. I explained to them about my finances and we worked out a plan. I went home and opened a GoFundMe account to help Jake. I contacted people to get help and people brought funds to the vet. I had to rob peter to pay paul because gofundme takes 3 to 7 days to clear and they could not wait on payment so I had to use my truck payment. I had discussed flea meds on our last visit and planned to get some when I paid my final bill but changed my mind because I found it cheaper and also could afford it that week...they were hateful and accused me of fraud while reporting me to gofundme..Gofundme investigated me and seen all the invoices I paid and said that it wasn't fraud...I was really hurt. The whole time I was using them they kept mentioning what was I gonna do with any extra money and kept discussing me to set up an account with them for others like me...The worse part is that there is still 200.00 that a donor gave them that is still not accounted for. It just disappeared , so they still owe me 200.00. There is no evidence of where those funds went.

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This report was posted on Ripoff Report on 11/16/2016 08:52 PM and is a permanent record located here: http://www.ripoffreport.com/reports/bethel-animal-hospital/gaineville-georgia-30041/bethel-animal-hospital-uncompassionate-and-took-advantage-of-generous-donors-gaineville-g-1338538. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
1Consumer
0Employee/Owner

#1 Author of original report

Let's make sure all the details are here

AUTHOR: - ()

 on the first day I came to you, I paid 169.00, which only 145.00 was credited. Aside from this I made a 70.00 payment and two 40.00 payments, on the last day I paid 163.58, totaling almost 500.00, on the second day the man who gave him to me paid 200.00 and two ladies paid two other invoices. All of what you gave me showing what was paid by me and others. GoFundMe collected 550.00 in funds after there percent they charge, not 950.00 the donations that were given at the vet, were on the gofundme as "offline donations" because they were given off line to the vet and not me, but was showing gratitude for it on my gofundme page.

The day I made my payment to you, I explained that I could not get the flea products that day since my truck payment was due and that I had to rob peter to pay paul by using my truck payment to keep you guys paid, that is not fraud, as we know...Gofundme me takes 7 days to post, however I also did tell you that despite that, I knew that he needed the flea products were needed and that I would get them next week, however after you calling me a fraud and not having records of the first 200.00 donation anywhere, I don't feel comfortable ever using your practice. You have very good pet saving skills, but horrible people skills...I appreciated the first discount which is why I don't want the 200.00 but I just want to see it applied somewhere, even if you fixed the initial invoice to it's origional price and applied it there.

The same story I stated here, while showing the invoices that clearly said paid py people and what was paid, matched the GoFundMe reports and they approved what I did as not fraud, they said it did not matter if I paid it before or after I collected the funds as long as the amounts matched, which they did and I had gotten pre approval from them first. I am not asking for much but a simple professional appology for how you treated me. This whole argument could have been overwith. I could not have this conversation with you at all because everytime I tried you handed me to another person calling me a fraud...if I personally recieved the 200.00 or it was applied elsewhere, I could have a either bought the flea meds or b been considered a fraud because than I would have 200.00 left over not accounted for, and if you ever listened to people close enough you would have heard me tell you that the amount I had on my gofundme actually INCLUDED the amount that you had collected as well. I was the one who told you myself about the gofundme, if I wasn't being legit I would have hid it. Hence the fact of little people skills, if you listen and communicate without accusations, life will get further instead of being hateful and accusing, I understand that the bookkeeping could have gotten messed up by the not handling all the monies in the office because of confinement but a polite I will check our books and try to see what happened and I am sorry for my attitude go a very long way.

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#2 Author of original report

...

AUTHOR: - ()

The statement that there was 900.00 that I personally recieved is not the fact...the total donations including the donations at the vet was 900.00. I was never defensive about paying the remainder of the bill off, I was not willing to spend the extra 160.00 on flea medication that had one never been recieved, administered or given to Jake at any time. There was 200.00 that was given to the vet along with 2 other visits that were paid. At the end the 53.00 was never returned. I do not want the money back, I would appreciate getting his vaccinations done.

As far as the delay of vaccinations, he was going to go to the clinic on the next scheduled date. GoFundMe matched every reciept with the total given through gofundme that I personally paid minus the GoFundMe fees and they matched evenly. Not to mention there was no record of the 200.00 paying anything, nor was there anything showing a 53.00 credit anywhere...also calling a client fraudulent without having all the facts straight is nowhere appropriate.

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#3 UPDATE Employee ..inside information

Bethel Animal Hospital

AUTHOR: Bethel Animal Hospital - (USA)

Jake was brought to us a few months back by another family whose door he showed up on. The family provided Jake with a start of some preventative measures and ended up giving Jake to the Brambletts. Unfortunately, the Brambletts did not provide Jake with the proper follow-up preventative puppy care and, as a result, he contracted parvovirus. A deadly virus that is preventable through vaccination.

When they brought Jake in, he was very ill. We were not sure he was going to be strong enough to pull through. We understood the Brambletts financial constraints and explained to them the process and what was required for a parvo treatment. They were not able to afford hospitalization so we offered an outpatient option for Jake. As even that was a burden, we accepted donations on their behalf for Jake’s care. They also set up a gofundme account we were told.

The Brambletts had received sufficient donations at our hospital to cover a majority of Jake’s care. They had a small final balance and were not willing to pay it in full. When we approached them about Jake’s gofundme account, they became defensive.

It seems the Brambletts were able to raise over $951 in addition to the $441.20 we collected at the hospital for Jake’s care. We discounted Jake’s initial visit substantially and made good faith treatment to Jake even though not all of the invoices were paid by the Brambletts or at time of service. We mentioned additional “preventative” care for Jake at that point since we were aware of the additional sum available for his care. They stated we were trying to squeeze them for more money. This “preventative” care was flea/tick and heartworm medications. Medications which are proven to keep pets healthy and avoid future costly medical care. We even told them they didn’t need to buy it from us but they should get it for Jake. 

During the same conversation they said they needed to make a car payment with those funds. We expressed concern that they were committing fraud by not using that money for Jake. People had donated in good faith for Jake’s care and we would report them.

In reviewing the copies of the donations and statements, we did realize they had a $53.10 credit. We have returned the $53.10 to them with another set of Jake’s invoices.

On the upside, we are pleased to say that Jake made a full recovery and we wish him well.

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