Report: #421684

Complaint Review: Better Business Bureau Of North West Florida

  • Submitted: Sun, February 08, 2009
  • Updated: Mon, February 09, 2009
  • Reported By: Panama City Florida
  • Better Business Bureau Of North West Florida
    BBB.com
    Nationwide
    U.S.A.

Better Business Bureau Of North West Florida They refuse to disclose dishonest contractor complaints to the public, they protect the business not the customer! Nationwide

*UPDATE EX-employee responds: Better Business Bureau Practices

Show customers why they should trust your business over your competitors...

I submitted a detailed complaint of a contractor in Panama City, Florida. They were rude and said that they couldn't disclose the complaint as it was already in the court system. On the web site it says that potential customers can read "experience reports". I was denied that as well. So, anyone who relies on them for the truth will be fed their standard response. "He's in good standing with no complaints" I have called them to check on other contractors when I know that complaints have been filed and again they are not disclosed.

When I tried to discuss this with the CEO of the Northwest Florida Better Business Bureau, he was rude and told me that I was bitter over my experience. You tell me how many victims of a swindle are pleased!

Panama city homeowner
Panama City, Florida
U.S.A.
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This report was posted on Ripoff Report on 02/08/2009 02:53 PM and is a permanent record located here: http://www.ripoffreport.com/reports/better-business-bureau-of-north-west-florida/nationwide/better-business-bureau-of-north-west-florida-they-refuse-to-disclose-dishonest-contractor-421684. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE EX-employee responds

Better Business Bureau Practices

AUTHOR: Warrior - (U.S.A.)

I worked for in salesfor the Better Business Bureau's in Eastern Michigan. I can only speak for my experiences. I found the organization attempted to be unbiased in their reporting. The satsifactory and unsatisfactory ratings were recently replaced by a letter grade. Time will tell, if that will better assist consumers. They claim accreditation with the bureau will only slightly affect the rating.

Most of the inquiries are concucted on-line,and the consumer can reach their own conclusions based on the number of complaints and the unresolved or unanswered complaints. The real challenge for the Bureau is to enilst new members or retain old memebers in today's economic environment. Many busnesses feel that membership is a luxary not a necessity.

Invitations to join are extended primarily through cold calling. Basically any business will be invited to join that has been in existence for more than a year and has no outstanding unresolved complaints and is properly licensed if required by the state. Telemarketers are expected to generate a minimum amount of new business or face termination. Telemarketers in today's times will find it difficult to make more than minimum wage for most weeks. After a trial period, they face termination if they don't make predetermined quotas. Many business owners are called repeatedly in industries with a high number of members e.g. contractors.

In fairness to the Better Business Bureaus, they need money to operate. More and more consumers are looking for information prior to making decisons on the companies they choose to do business with. Performing this service does cost a great deal of money. Some business owners see the value of accreditation (membership).Others business owners feel they should not pay to show the consumer that they are an ethical business . Regardless of whether or not a business is accredited with the BBB, it is important to remember, accreditation does not demonstrate the quality of work or services of a company. Accreditation only shows that the company agrees to abide by the BBB standards and has paid their dues.

Remember, the BBB is not a policing agency and can not keep track of every member on a regular basis. Buyer should still beware and find out as much as they can prior to spending their hard earned money with any business.
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