Report: #246883

Complaint Review: Better Business Bureau Of NW Florida

  • Submitted: Fri, May 04, 2007
  • Updated: Wed, May 09, 2007
  • Reported By: Panama City Florida
  • Better Business Bureau Of NW Florida
    912 E. Gadsden Street

Show customers why they should trust your business over your competitors...

I did business with a company named "Classic Carpet, Inc." whose web site is It bears a BBB endorsement. Only problem, there is no "Classic Carpet, Inc." registered with the State of Florida. I brought this to the attention of the BBB of NW FL and received written communication from their President, Norman Wright. He wrote "Thank you for the interest in BBB files and reports. I spoke with Mr. Roper and he indicated he would have the Inc removed from Classic Carpet Inc on the web site. When this change occurs I will consider this issue over."

Over? He is now endorsing another unregistered Florida business, "Classic Carpet." According to the Florida Division of Corporations' web site, there is no registration of the company, a fictitious name or a DBA under the name of the owner, Alford Roper, Jr. (web address is:

Add to the above the web site's claim that they had been in business since 1987 which the BBB did not seem to take exception with in spite of the fact the company did not register with the State and the only company I found registered to Mr. Roper, "Classic Carpet Cleaners of Bay County, Inc.," was registered in 1995 not 1987. So I guess claims that are unsupported are okay too.

Trust the BBB logo at your own risk.

Panama City, Florida
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This report was posted on Ripoff Report on 05/04/2007 12:13 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 Author of original report

Update: Web site down

AUTHOR: Michael - (U.S.A.)

As of 5/9/07 Classic Carpet, Inc. took their main web page down. Their other pages which do not include a BBB logo are still up including one ( in which they claim to have been in business since 1987.
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#2 Author of original report

BBB Closes File

AUTHOR: Michael - (U.S.A.)

Here's the data from the BBB report:

BBB Processing
04/18/2007 web BBB Complaint Received by BBB
04/18/2007 MRC BBB AD Review - Complaint Validated by BBB Operator
04/18/2007 Otto EMAIL AD Review - Send Acknowledgement to Consumer
04/18/2007 MRC MAIL AD Review - Inform Member of Complaint
05/02/2007 MRC BBB AD Review - No response to first notice to member
05/02/2007 Otto EMAIL AD Review - Consumer - Have You Heard From the Com
05/02/2007 Otto EMAIL AD Review - Second Notice to Member
05/02/2007 MRC BBB AD REVIEW - RECEIVE BUSINESS RESPONSE : Classic Carpet has beem doing business in Bay County
since March 1987 starting out as a Partnership. The Partnership dissolved and was established as a Sole Proprietorship. Eventually a Corporation was
formed. The fact is that Classic Carpet has been doing business in Bay County and the surrounding areas since March 1987.
05/02/2007 MRC EMAIL AD Review - Forward Business response to Consumer
05/03/2007 WEB BBB AD REVIEW - RECEIVED CONSUMER REBUTTAL : (The consumer indicated he/she DID NOT accept the
response from the business.)
Joe Roper never registeted Classic Carpet, Inc.with the State of Florida. PERIOD. He's playing semantics with the name of his other company, Classic
Carpet Cleaners of Bay County, Inc. I NEVER did business with a carpet cleaning company. My contract is with Classic Carpet, Inc. and Mr. Roper
KNOWS this. He created a fake corporation at that he used to fool me into believing he was legitimate. Fact is, he is NOT.
And the fact the web site displays a BBB logo without the BBB doing due diligence to ensure that the company is registered to do business in the State of Florida is RIDICULOUS! Absolutely! Have your legal counsel check! There is no Classic Carpet, Inc. yet your logo is displayed there promoting his business that does not exist. Don't take my word for it, CHECK the State of Florida Division of Corporation's database! Do some due diligence.
05/03/2007 MRC BBB AD Review - Forward Consumer Rebuttal to Business
05/03/2007 MRC BBB AD Review - Received Business' Rebuttal Response
05/04/2007 MRC EMAIL AD Review - Send Business' Rebuttal Response-New O
05/03/2007 MRC BBB AD Review - No Consumer Response- Assumed Resolved
05/03/2007 MRC BBB AD Review - Inform Business - Case Closed ASSUMED
05/03/2007 MRC BBB AD Review - Case closed - Assumed RESOLVED

Mr. Norman Wright, President of the BBB of NW, FL told me that "Thank you for the interest in BBB files and reports. I spoke with Mr. Roper and he indicated he would have the Inc removed from Classic Carpet Inc on the web site. When this change occurs I will consider this issue over." This turned out to be a LIE just as my "No Consumer Reponse" above is a LIE. Mr. Norman knew quite well my position on the matter and yet HE took no action to stop a company from advertising the BBB logo when, in fact, THE COMPANY IS NOT REGISTERED IN THE STATE OF FLORIDA AND MR. NORMAN WRIGHT KNOWS IT! The BBB is a FRAUD!
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#3 Consumer Comment

I agree!

AUTHOR: Jay - (U.S.A.)

The BBB and AG's can not be trusted.

A good example, read through the ripoff reports and you just might notice something... despite letters to the BBB's and despite letters to Attorney Generals, nothing happened!

Take a good look at the current fraud going on... "You just won a foreign lotto." What is being done?


Many companies use the BBB endorsement as a way to get people to trust them, which is why more crooks recommend the BBB to other thieves and liars.

Take care!
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#4 Consumer Comment

BBB is not trustworthly you will have the same trouble with the attorney general office

AUTHOR: Anonymous - (U.S.A.)

The BBB is not trustworthly all the business has to do is lie & make it look like u did not accept their great offer & the BBB will put that in their BBB file. The BBB will put the consumer failed to accept their offer when the business made every reasonable attempt to settle the complaint. when the business did not do anything to resolve the complaint. Also the BBB will put false information on their record stating they have answered the complaints when the business did not answer the BBB will lie for the business.

The BBB will also give the business a Satisfactory Record when the reported company does not deserve one. This also misleads the public. You think the attorney general has more power to make the business do what is right. Think again they will give you the worst time then the BBB. The BBB & the attorney general does not help & does not care all they care is to help the business. so the bad business can continue bringing in more victims!
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