Report: #464695

Complaint Review: Better Business Bureau

  • Submitted: Wed, June 24, 2009
  • Updated: Thu, July 23, 2009
  • Reported By: Centennial Colorado
  • Better Business Bureau
    1020 Cherokee St
    Denver, Colorado

Better Business Bureau, BBB Denver rates Ripoff Artist Qwest Communications A+! Denver Colorado

*UPDATE Employee: Well

Show customers why they should trust your business over your competitors...

The following was cut and pasted from Denver, CO BBB page on Qwest Communications and the "A+" rating they assigned. Let the numbers speak for themselves and then ask "Who is the BBB there to serve?"

Customer Complaint History

BBB serving Denver, Colorado maintains a report on this company's headquarters location. Please visit for details or call (303) 758-2100.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 4262 complaints about this company in the last 36 months, our standard reporting period.
These complaints concerned :
1 regarding Issue Not Defined

110 regarding Advertising Issues

34- Advertised price not honored
2- Advertised product not available
3- Advertised service not available
14- Advertised terms not honored
14- Advertisement did not disclose all conditions required to take advantage of an offer
5- Advertisement misrepresented a product
8- Advertisement misrepresented a service
7- Bait & switch advertisement
5- False or unsubstantiated claims in advertisement
18- None of the Above - Advertising Complaint Issue
2147 regarding Billing or Collection Issues

1280- Failure to correct billing errors
47- Failure to provide itemized billing as requested
99- Failure to substantiate charges
208- Improper collection practices
485- None of the Above - Credit, Billing or Collection Complaint Issue
15- Unauthorized bank debits
13- Unauthorized credit card charges
372 regarding Contract Issues

143- Failure to honor a contract or agreement
71- Invalid or false contract
85- None of the Above - Contract Complaint Issue
73- Unauthorized changes to the contract or agreement
402 regarding Customer Service Issues

177- Failure to provide promised assistance or support for products or services
61- Failure to respond to phone calls or written requests for assistance or support
49- Inappropriate behavior by customer service personnel
115- None of the Above - Customer Service Complaint Issue
29 regarding Delivery Issues

1- Delivery of unordered services
1- Late delivery of products
3- Late delivery of services
8- Non-delivery of products
9- Non-delivery of services
7- None of the Above - Delivery Complaint Issue
12 regarding Guarantee or Warranty Issues

3- Disputed warranty coverage and/or terms
2- Failure to honor service under the terms of warranties
2- Failure to provide promised written warranty or guarantee
5- None of the Above - Guarantee or Warranty Complaint Issue
51 regarding Product Issues

27- Defective, damaged, or incorrect product received
24- None of the Above - Product Quality Complaint Issue
130 regarding Refund or Exchange Issues

68- Failure to honor promised refunds, exchanges, or credit
25- Failure to honor refund, exchange or credit policies
37- None of the Above - Refund or Exchange Complaint Issue
103 regarding Repair Issues

23- Delayed completion of repair
4- Failure to honor a repair estimate or agreement
26- Improper or inferior repair
43- None of the Above - Repair Complaint Issue
6- Repairs resulted in additional damage
1- Unauthorized repair
550 regarding Sales Practice Issues

54- None of the Above - Sales Complaint Issue
206- Sales presentation did not disclose complete pricing information
38- Sales presentation did not disclose key conditions of the offer
20- Sales presentation misrepresented the product
62- Sales presentation misrepresented the service
11- Sales presentation not consistent with advertisement
5- Sales presentation not consistent with the written agreement
149- Sales presentation used dishonest sales practices
5- Sales presentation used high pressure methods
355 regarding Service Issues

32- Delayed completion of service
24- Failure to honor service estimate or agreement
183- Improper or inferior service
95- None of the Above - Service Complaint Issue
5- Services resulted in additional damage (exp. Damaged product during shipping)
16- Unauthorized service

These complaints were closed as:
3532 Resolved

1184 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
2326 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
11 - Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to BBB.
8 - Company offered a partial (less than 100%) settlement which the consumer accepted.
1 - Company offered a partial (less than 100%) settlement which the consumer accepted, but failed to follow through in a timely manner.
2 - Company resolved the complaint issues, but not within BBB's timeframe.
730 Administratively Closed

34 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
682 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
9 - BBB determined that while the company addressed the complaint issues, the complainant was dissatisfied and the matter was outside BBB Rules of Arbitration.
5 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.

Need anyone say more? To me, the BBB's seal of approval means I have an EVEN LOWER CHANCE OF RECOURSE than with a non BBB member.

Centennial, Colorado

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This report was posted on Ripoff Report on 06/24/2009 06:04 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee


AUTHOR: Anonymous - (U.S.A.)

Reviewing every other services company, including Comcast, Dishnetwork, cox, charter, pioneer cable, clear cable.... Qwest has the best record and least amount of complaints (Based on customer base). Comcast has a rating of B, with many unsettled disputes, DishNetwork was kicked out of the BBB for it's practices, pioneer cable was kicked out was well, Charter was just brought back in, but remains a rating of C, with many unsolved disputes. Any company that bills for any service in the volume that Qwest does.... of course there will be disputes. I've been with Qwest for several years as both an employee and customer and have never seen one customer in that time get billed incorrectly, or improper service, where it wasn't fixed. With any large company, there is a billion circumstances which can make customers unpleased, to have only a few thousand complaints over the customer base of millions is quite a feat. Qwest and it's subsidaries have been around for 122 years, with that few of complaints, and with an A+ rating it really makes me take the Qwest motto "Spirit of Service" to heart. Our offices are scattered with customer service awards and gallup awards for "The hardest working workplace in US," and we always do our best to stand by those awards.
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