Report: #1400667

Complaint Review: Better Planet Books

  • Submitted: Sun, September 17, 2017
  • Updated: Sun, September 17, 2017
  • Reported By: Scammed — Irvine California USA
  • Better Planet Books

    Internet
    USA

Better Planet Books Textbook Rentals Sent wrong edition, would not provide address to return rented book, charged credit card for book Renton, Washington Internet

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I was unable to receive a return address from Better Planet Books or Textbook Rentals in order to return the text book.  We sent e-mails to at betterplanetbookshelp@gmail.com and tried to find a telephone number for them. In addition I tried to call Textbook Rentals at the number on my credit card statement 404-534-2345 WA but the number is not in service.

I believe that Better Planet Books scammed my son when he rented the text book for $53.71 by sending the wrong edition, and then fraudulently charged us $65.29 for not returning the book as they would not provide a return address.

I called AA Goods Co, the company that shipped the book at (916)628-8867 and was told that they only sell books, they do not rent books they informed me that the book was purchased on Amazon.com by a third party named “Fresh” using my home address as their address as well as for the delivery address.  “Fresh” paid $7.94 for the book and $3.99 for shipping the book to my address.

Better Plant Books in Washington did not provide the book delivered to me.   AA Goods Co from Sacramento sold the book through Amazon.com and mailed it to me. 

Better Planet Books/Textbook Rentals would not supply us with a return address for text book rental because they had not sent the book to us.  One cannot contact either company by telephone or by e-mail.  There is no way to return the book without a return address.

They then have the audacity to charge us for not returning the book!

 

 

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This report was posted on Ripoff Report on 09/17/2017 06:02 PM and is a permanent record located here: http://www.ripoffreport.com/reports/better-planet-books/internet/better-planet-books-textbook-rentals-sent-wrong-edition-would-not-provide-address-to-re-1400667. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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