Complaint Review: BetterHelp.com - Sunnyvale California
- BetterHelp.com 440 N. Wolfe Rd. Sunnyvale, California USA
- Phone:
- Web: Betterhelp.com
- Category: Mental Health
Betterhelp.com Sunnyvale California
*UPDATE Employee: Happy to help here!
I used a trial of Betterhelp.com, where I barely had time to identify myself to the assigned therapist, before he announced to me he was leaving Betterhelp.com, and wanted to take me with him. I declined. Naturally, I thought this was the end of my relationship with Betterhelp.com. Unfortunatley, I used a CC that I didn't use for anything else, and therefore didn't learn that they continued to bill me $140 a month for six months, until I closed this account. This means this scam has no system in place to verify their victims are getting any kind of service, they're just there to withdraw money from people accounts.
This report was posted on Ripoff Report on 02/08/2016 01:14 PM and is a permanent record located here: https://www.ripoffreport.com/report/betterhelpdotcom-verified/sunnyvle-cliforni-nbsp-1286042. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Happy to help here!
AUTHOR: BetterHelp Support Team - (USA)
SUBMITTED: Wednesday, February 22, 2017
Hello, our team at BetterHelp wanted to post and let you know that we are very sorry for the frustration our subscription billing process caused you. Subscriptions are cancelled through your account settings, and if there are any outstanding concerns here, please reach out to our support team via email at contact@betterhelp.com. I also wanted to add that I promise our company is not a scam and we hope to be able to recitfy any outstanding issues you have on your account.
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