Betty Griffin House Thrift Store Safety Shelter of St. Johns County, Inc., dba: Betty Griffin House, Selling defective items, refusing to honor refund policy, fraud Jacksonville Florida

BETTY GRIFFIN HOUSE THRIFT STORE: While I had thought this to be a reputable extension of a worthy cause, and after several thousand dollars in purchases and tens of thousands in donations, I had possibly the worst experience of my lifetime in the Betty Griffin thrift store.

Only when I went to return a defective item did I learn of their secret policies: 1. If it's over $10, their "guy" needs to test it out (the person in question comes in a few times a week). No one had told me this - ever, but because it was now their rule, I was supposed to leave my purchase there until their person came in. 2) If you remove the large and ugly packing tape sticker, they won't accept a return anyway. I had never EVER tried to return anything to this store, but their arrogant and uppity manager told me "You should have known," and "anyone who shops here knows..." I left the item overnight, and went in the next day to learn this. I was amazed. The manager even chased me out to my car trying to school me and my wife of 30 years on their hidden and secret policies. 3) This thrift very expensive on certain items, but nice enough if you are buying. They are always short-staffed at the register, so the lines are up to half hour long. But ask for a refund on a defective item that they said works, and you are a villain. Expect an overly aggressive bleach blonde manager to talk down to you to the point of absurdity.

They report that 100% of their proceeds go to helping people, and this is not possible or true.

I don't like greedy and self important businesses. I don't like bleach blonde ladies chasing me to my car to school me on their secret policies, and I don't appreciate being talked down to after trying to be a good customer for so long. I will never return to this place.