Report: #544410

Complaint Review:

  • Submitted: Wed, December 23, 2009
  • Updated: Wed, December 23, 2009
  • Reported By: 2012 — Chula Vista California United States of America

    United States of America How could still be in business when it's clearly a FRADULANT and UN-ETHICAL Business?? Internet

Show customers why they should trust your business over your competitors...

In the past I've dealt with several online sportsbooks and have never dealt with the issues I'm currently dealing with  I've had the account open for about two years and unfortunately I've never had to request a payout until now.  The very first time I request a payout, it gets denied.  Initially I was told I needed to submit certain documents to prove it was me, a process I was told would only take 2 hours and it's been over 4 days and still hasn't cleared (Delay Tactics and I find it unusual that it's not requested to buy in money but only when requesting a payout.)  After some more delay tactics I was told that payouts were no longer going to be accepted until January 4th due to "International Bank Holidays."  Then FRANK @ ext. 2332 indicated that he would be able to make an exception and process it before but because of a bonus rollover he would not be able to.  He stated that I would need to wager an additional $1000 (coincidentally close to what I was requesting) before I could request a payout.  I made clear that I read the terms and conditions and nowhere did it explain this alleged "rollover."  Furthermore I explained that I have not used the bonus nor did I have the intention of ever using it.  I requested to opt out of the bonus and the solution offered to me at that moment was that I would be allowed a partial withdrawal but I would still have to meet the "rollover" requirement for the remaining balance.  By this time I knew this was a company I would never want to do business with and requested an account manager so that I could close the account.  Account manager Harman @ ext. 2661 then indicated the he WOULD NOT CLOSE the account because I had not met the "rollover" requirement.  I couldn't believe that an account manager denied me the right to close an account and after experiencing these sequence of events I knew I was not going to get anywhere dealing with them directly.  My initial reaction was to file a police investigation with the local jurisdiction but after consulting with a friend, he turned me to you.  I want to sincerely thank you for having this service available and hope that you could assist me in this problem.
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