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Report: #671826

Complaint Review: BHARTI AIRTEL BHARTI MITTAL, AIRTEL - Internet Internet

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  • Reported By: Indian-scams — USA New York United States of America
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  • BHARTI AIRTEL BHARTI MITTAL, AIRTEL INDIA Internet United States of America

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Another Scam in India with Bharti Airtel.



I have purchased postpaid connection from Airtel Bharti GSM phone company in India.

The service was so quick in terms of activation and selling- by Airtel. I got my number and SIM right at my door step and was happy on first day of its usage. For getting connection I provided all the documents ( indian resident proof) to the satisfaction of the Airtel Agent who came to our door for selling. Which was also confirmed okay by Mr. Sudhir Manager of verification, as he stated.



On third of fourth day I got the message that my phone will be deactivated in case I do not provide all documents. So I spoke to one Mr. Divaker the Airtel Agent who sold me SIM card, he said nothing to worry as documents have not reached and your phone will work fine if you just let them know that documents are on its way.



 He assured that nothing will go wrong. Later next day phone was deactivated for which I got SMS intimation. I again spoke to Divaker and  Mr. Sudhir of Airtel Verification  ( 9880133303) and immediately problem was corrected and connection became active in 15 minutes as promised.





On same day evening I got request from some agent that he wants to visit my house for address verification, I provided time between 10 to 10.30 A.M. next day, for which the verification guy came at around 2 pm. ( his number 99455 01825). This guy knew no National language of India or proper English. Finally through the help of Divaker ( over phone) 

I explained him and signed the document as proof of verification. however he provided no copy. This guy who visited understood that we are not resident of India and he expected some dollars to expedite our work  ( spoke in broken English, rather he uttered dollar words). I presume this guy was looking for some money as per his words and body language. But we refused to pay him  and said no dollars.. He just kept on using word, dollars, dollars , work fast, if no, wait. long.. ( in broken English). So in this situation we managed to take his picture, which I am attaching with my complaint.



After he left, I thought by now everything should have been fine.

So I was relaxing after so much of trouble and formalities of Indian hospitality. But unfortunately again on next day on 15th Dec 2010 phone was deactivated by Noon time without any intimation or information by Airtel, neither by phone nor by sms.



I called Divaker and explained, he said he will fix up.  He called back and after detailed discussion he informed me that the report is not complete so I will have to wait. This is outcome of probably because I did not make the verification guy happy with dollars, who looked very greedy , or uneducated person.



NEXT.



So I called 121 customer service and the guy on phone said I will have to wait for next 24 hours for any update.( ref: 793351207 Vinay G.S.) ,  An hour later I got a call from 98452-99100 , who said my verification is not complete, so he would be sending another person to get complete report and verification. He did not recognize that verification was already done yesterday which was duly signed in his records. 

The guy on phone from 99452-99100 continued to rant ( do not remember his name) and rave that another verification is required because Indian government require detailed report. 



However I did not give him another opportunity or permission to come and harass us once again. and till now the phone is deactivated despite paying all the deposit and one month bill in advance.



Airtel is such a shame and behaving like corrupt govt offices.



So I need help from someone who can assist me recover my deposit or fix up the phone.

It seems India is full of scams when ministers , babus are mostly involved in various scandals like 2G scam, food scam, fodder scam, coffin scam,hawala scam, bofors scam etc. 



Now among such scams why do we expect one corporate Indian company to be honest, specially when they expect money for verification and expediting the connection.  After all these companies too have to share their money with corrupt administration.



In first place why did AIRTEL sold me connection, if they have so much of issues. 
So the fact is they want to sell  and then harass customer for extra money...





It seems AIRTEL is scam ridden company which is managed by Bharti Mittal.



Let us see how these guys are reacting after reading this report on this forum.

This report was posted on Ripoff Report on 12/15/2010 12:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bharti-airtel-bharti-mittal-airtel/internet/bharti-airtel-bharti-mittal-airtel-bharticom-airtelin-scam-corruption-extortion-9-671826. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
3Consumer
0Employee/Owner

#5 Author of original report

RAKESH RANGA, MEENAKSHI BORA, RAKESH KUMAR, SANGITA

AUTHOR: Indian-scams - (United States of America)

POSTED: Monday, December 20, 2010

Hello Rakesh Ranga, you are so eager to write , but when did you solve the problem?

Not yet.

Well 793xxxxxx is not my phone number, this is one of complaint which your 121 center gave us.

this is the reason why AIRTEL sucks, as most of call center coolies do not read or understand the problem and reply with canned messages which are already preformated. I understand most AIRTEL call center coolies are high school drop outs.

Dear Mr. Rakesh, do not lie and do not pretend that you are helping, first of all you even need to understand the problem, even before giving resolution.

AIRTEL JUST LIE , LIE AND LIE..... It is sad to know that Sunil Mittal is managing this company and became huge with the help of so many illeterates.

SUNIL MITTAL please wake up and do something.

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#4 Consumer Comment

Dear Rakesh Ranga, Please have everyone that you know in India come to this website and type in....

AUTHOR: Karl - (USA)

POSTED: Sunday, December 19, 2010

the following numbers and read the Ripoff Reports and all of the consumer comments for valuable information.

Here are the numbers to the Ripoff Reports which can be typed in above-

529757

411913

502469

646259

476868

Thank You

Sincerely,

Karl

Namaste

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#3 Author of original report

AIRTEL EMPLOYEES ARE JUST LIEING AS USUAL TO SAVE THEMSELVES.

AUTHOR: Indian-scams - (United States of America)

POSTED: Sunday, December 19, 2010

Mr. Sunil Bharti ,

Nothing has been resolved as of 18th dec 2010. We have written to all of your including 121, airtel pres., appellate , Nodal officer.

All that we are asked to talk to 121 , those same cyber coolies while their senior officers are hiding behind firewall of call centres, where most high school drop out kids are hired to serve customers , who have no clues what they are talking.

Every kid has different version of stories. One thing clearly I have seen with all these ISP/mobile service providers that they have grown so big, with huge market, but their services and information are hardly coordinated. Absolutely there is no coordination of information and customer's requirement or complaint within the company among their various department. For eg , back end support has no information sharing or poor information sharing with call centre, senior officers have hardly any information on emails I have sent.

For instance I tried to call Meenakshi Bora several times, but she never came on phone and inspite of promise of call back, never got any call back. There is hardly any courtesy in AIRTEL staff towards customer atleast what I have seen in this office.

I have even sent my rep to Airtel main office here but were just promised that things will be taken care off.

Readers AIRTEL employees are just lieing. Watch out, they are just scammers. And scams are part of life here

Hopefully Mittal's office will instruct these crooks in Bangalore office and see how things can improve, else AIRTEL will remain one of worst governed company in history.

I wish good luck to SUNIL MITTAL once again.

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#2 UPDATE Employee

Airtel

AUTHOR: Airtel - (India)

POSTED: Saturday, December 18, 2010

Dear Asha J (793XXXXXXX),

I would like to inform you that your concern listed 15 Dec. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards,
Rakesh Ranga

Airtel Customer Service Team

 

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#1 UPDATE Employee

Airtel

AUTHOR: Airtel - (India)

POSTED: Thursday, December 16, 2010

Dear Customer,

This is to inform you that your concern listed 15 Dec. 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards, Rakesh Ranga Airtel Customer Service Team

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