Report: #999131

Complaint Review: Biddeford Blankets

  • Submitted: Fri, January 18, 2013
  • Updated: Fri, January 18, 2013
  • Reported By: Kathryn — Aurora Illinois United States of America
  • Biddeford Blankets
    300-302 Terrace Drive
    Mundelein, Illinois
    United States of America

Biddeford Blankets No Customer Service - No Response Mundelein, Illinois

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I purchased a King Biddeford Blanket on-line through Kohl's on January 12, 2012.  Less than a year later, one of the controls stopped working.  The blanket has a 5-year warranty and I have made numerous calls, leaving a message each time, to receive a Return Authorization Number from the company so that I can return the control and receive a new one in accordance to their instructions on their website and in the owner's manual which I received with the blanket.

The automated "customer service" message instructs callers to leave their name, phone number and reason for call.  I followed their instructions but have not received a call back.  This is NOT Customer Service. 
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