• Report: #843747
Complaint Review:

Biddeford Blankets

  • Submitted: Thu, February 23, 2012
  • Updated: Thu, February 23, 2012

  • Reported By: Trang P. — Morrisville Pennsylvania United States of America
Biddeford Blankets
300-302 Terrace Drive Mundelein, Illinois United States of America

Biddeford Blankets Useless 5-Year Warranty - Don't Buy Biddeford Blankets Mundelein, Illinois

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I bought a queen size electric Biddeford Blanket in Dec. 2010.  It worked great until Jan. 2012 when 1 side of the blanket wouldn't heat up anymore.  I was happy that there was a 5-year warranty on their products, but little did I know, they'd NEVER give it to me in a reasonable amount of time. 

Here's a timeline of how responsive Biddeford is:

  • 1/15/12 - I emailed customerservice@biddefordblankets.com for a Return Authorization (RA) number and provided my information.

  • 1/19/12 - I receive a generic response requesting the same information I gave them in my 1/15/12 email.  I respond and fill out their form.  The claimed turnaround time is 3-4 weeks in their email.

  • 2/2/12 - No response from Biddeford for RA # yet, so I follow up.

  • 2/7/12 - Still no RA #, so I follow up again.

  • 2/19/12 - STILL no RA #, so I follow up yet again, and I mention that I'll spread the word (Facebook, Twitter, etc.) about their lack of response.

  • 2/23/12 - STILL no RA and here I am on ripoffreport.com

What does it take to get Biddeford to issue a RA #?  I was hoping to get a replacement before the winter was over, but I've given up.  They obviously  don't care about terrible customer service. Buyer, beware - don't buy Biddeford Blankets because if they become defunct, you won't get a replacement!

This report was posted on Ripoff Report on 02/23/2012 07:43 PM and is a permanent record located here: http://www.ripoffreport.com/reports/biddeford-blankets/mundelein-illinois-60060/biddeford-blankets-useless-5-year-warranty-dont-buy-biddeford-blankets-mundelein-illi-843747. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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