Complaint Review: Biddeford - Mundelein Illinois
- Biddeford 300-302 Terrace Drive Mundelein, Illinois United States of America
- Phone: 800.789.6441
- Web: http://biddefordblankets.com/
- Category: Bed & Bath
Biddeford Biddeford Blankets Blanket caught on fire. Company won't return email or calls. Mundelein, Illinois
*Consumer Comment: I didn't see a picture of the burned blanket....
I tried to email Biddeford a week ago telling them about my electric blanket catching on fire. No response. I called and left a message. No response. I wonder how a company could not care at all that its blanket could have caused a devastating fire. If I were the company I would at least call and do something about this so I could quiet a person about their unsafe products.
This report was posted on Ripoff Report on 12/10/2011 11:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/biddeford/mundelein-illinois-60060/biddeford-biddeford-blankets-blanket-caught-on-fire-company-wont-return-email-or-calls-807615. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
I didn't see a picture of the burned blanket....
AUTHOR: Ken - (USA)
SUBMITTED: Saturday, December 10, 2011
just a cord and connector that was blown out. This can happen for several reasons, one an obvious defect and another from pulling on the cord instead of the connector when disconnecting it. If you've had the blanket for awhile, the most likely cause is strain on the cord at this connector. It's rare for this to occur on it's own as the cord wire is welded to the plug prongs and then the piece retaining the cord, the strain relief, is bonded to the cord.
If your blanket really did, as you say, catch fire, notify the cpsc.
No, I don't work for the company, but offer this rebuttal from experience repairing electrical items and electronics over many years.
NEVER pull on the cord to unplug ANY electrical items...it is potentially dangerous.
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