• Report: #466936

Complaint Review: Bidz

  • Submitted: Wed, July 01, 2009
  • Updated: Fri, July 10, 2009

  • Reported By:Rocky Hill Connecticut
Bidz.com Nationwide U.S.A.

Bidz.com - Bidz Bidz online site deceptive, adds additional shipping charges without your consent Online Based Internet

*UPDATE Employee: Bidz.com

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I bid on 3 pieces of jewelry on Bidz, when I went to check out it asked how I wanted the items shipped, it did not give me any other option other than to have them expedited to me, and the cheapest S/H was around $10.95 so I thought OK, I'll grit my teeth and deal with that figure.

I also noticed when I went to check out, on the screen where the items were listed that I won and was to pay for, another item had been added to those items won, which of course I did not win. It did have a delete button next to that item which I immediately used to delete it from the money owed.

When I looked at the checkout screen, it had an additional $3.00 shipping fee listed next to item #2 as well as another $3.00 shipping fee listed next to item #3, this was in addition to the $10.95 S/H next to item #1 bringing my total to more like $43.00 NOT $30.00 and something which the actual total of my order with shipping should have been. I did not click submit when I noticed that. This was deceptive and another way to rack up more money from the customer.

I noticed that the items I won do expire in 5 days, so I did not click the Submit button to pay for them.

I just thought you should be aware not to use that site. I'm going back to eBay, at least when they say the shipping is a certain amount, it is that amount with no added charges.

Rocky Hill, Connecticut

This report was posted on Ripoff Report on 07/01/2009 04:17 PM and is a permanent record located here: http://www.ripoffreport.com/reports/bidz/nationwide/bidzcom-bidz-bidz-online-site-deceptive-adds-additional-shipping-charges-without-your-466936. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee


AUTHOR: Customer Service Team - (U.S.A.)

Dear Ashley,

We would like to take this time to address the information presented on your post.
Jewelry items are small high-value items such as earrings, bracelets, necklaces, rings, eyewear, accessories and some watches that may be shipped together with a limit of 30 items per invoice. The $10.95 is for Freight & Insurance + handling charge per item ($3.00 handling charge for each additional item).This information is available on each item description and can also be found on our Help Section.

The item that appears on your account with a delete option is an item that is considered a second chance offer. Second Chance Offer items are offers that allow you to purchase an item you did not win at your highest bid. After an auction closes, Second Chance Offer items will automatically be placed into your account. You will receive an email notification when these items are awarded to you. These items will only be available to qualified Bidz.com customers to whom such offers are extended. If you choose not to purchase these items you can contact customer service for removal or allow them to relist without penalty to you.

Please feel free to contact our customer service team with any questions an concerns. You may reach us at 800-444-8124, via LiveHelp 24/7 or by sending us an email to customerservice@bidz.com
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