Report: #376360

Complaint Review:

  • Submitted: Fri, September 26, 2008
  • Updated: Tue, September 30, 2008
  • Reported By: Arlington Washington
    3562 Eastham Drive
    Culver City, California
  • Phone: 800-444-8124
  • Web:
  • Category: Auctions Jewelry was mismatched (opals no alike), bracelets loose stones, ring sizing incorrect. 3562 Eastham Drive Culver City, CA Culver California

*UPDATE Employee:

Show customers why they should trust your business over your competitors...

I have ordered several pieces of jewelry from based on the pictures they show. However, unless you inspect these pictures very carefully you will not always get what you think you are getting. I ordered opal earrings and one of the opals was white and flat the other was rounded, cloudy and was indeed a fire opal as was stated in the picture. I wanted to return one of the earrings so I could get a matching pair, but they said I had to return both of them, no repairs only money could be refunded. I feel that most of the jewelry sold is not in fact the real jewelry that is advertised. I do like some of the jewelry however, most of it is just junk and not worth bidding for. The Customer Service Department is of little use as their attitudes are not conducive to helping customers.

Arlington, Washington
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This report was posted on Ripoff Report on 09/26/2008 05:37 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee

AUTHOR: Customer Service Team - (U.S.A.)

Dear Customer,

we would like to begin by apologizing for any inconveniences we may have caused. It is very unfortunate to see that you have received the incorrect merchandise. If you receive an incorrect item you must return for a refund in full, this is because we may not always carry that particular item in our inventory. The best way to assist our customers in these situations is by issuing the refund.

Our customer service team has undergone extensive training to provide excellent customer service, if this is not what we offered you, please inform us so that we can better improve our services to meet our customers needs.

Please feel free to contact us with any questions and concerns. We are more than pleased to assist you.

Thank you, Customer Service
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