ED Magedson – Founder
Big C Jewelry & Loan509 N La Brea Ave Inglewood, California USA
Big C Jewelry & Loan Jewelry, Pawn Shops, Watches Big C Jewelry Manager/Assistant are Unprofessional customer service, poor communication of repair processes, and Resolution Specialist need to be retrained as well. Inglewood California
I took my Diamond ring/one carate and a wedding band/ 1/2 carate into Kay Jewelers on 5/10/2013 for estimate only.
I was told it would take 2-3 days on the reciept it gave dates of two weeks. Each time I spoke with some to the store (X3) I was given a different processes for estimate and repairs.
After multiply calls/ trips to the store the Manager Cory Mendelsohn stated the estimate/repair processes takes forty days.
When I decided to contact Corporate office and they gave a different repair process as well. After multiply calls the Resolution Specialist stated repair would be free, still would need forty days.
I was finally called on 7/12/2013 to say diamond ring was repaired, not the wedding band. It would only take a week to repair, and there is a charge for the diamond repairs.
Saturday afternoon 7/13/2013, I went to the store to pick up my rings. [continued below]....
I had to celebrated my anniversary without my rings.
I pray no one has to got thru anything like this.
Why is customer service a invisible skill?
This report was posted on Ripoff Report on 07/25/2013 02:03 PM and is a permanent record located here: http://www.ripoffreport.com/reports/big-c-jewelry-loan/inglewood-california-90302/big-c-jewelry-loan-jewelry-pawn-shops-watches-big-c-jewelry-managerassistant-are-unp-1070094. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.