Big Fish Casino Something "Fishy" is going on at Big Fish Casino Washington

Ok, so I'm new to this.

Never thought I would be filing a complaint for an online game.

I'll start by saying most of my close girlfriends (we are a large group of friends that live within a 30 mile radius that attended school together) started playing on the Big Fish Casino site in May, 2014. They would say they et, played and chatted at night. Some were playing a lot, day and night, from what they had told me.

After a month of their prodding, I gave in and registered for my "free" account on June 9, 2014. After all it's free, right?

Within an hour I had hit a jackpot in the Jade slots. My chip balance was over 30 million. This was pretty cool since the casino gives you 100k free upon signing up.

I played for a while longer and then left. Later that evening, I signed in again. Went to another slot room. It was the Paris room. Within minutes I hit over 30 million. WOW!!! I had managed to accrue over 70 million in chips!

I started fb messaging the friends who played on Big Fish Casino telling them of my winnings. The replies were now interesting. Most were congrats! WOOHOO! (etc) However, I was getting questions of if I had made a deposit. My reply was no. I was playing on the casinos free chips.

Yesterday, I signed in to my account (in the morning). I was playing when a message popped up about a tournament in the Stars and Stripes. I exited the room I was playing and joined the tournament. At the end of the hour I received a popup from the casino informing me I had placed in the tournament and they had credited my account over 1 million chips. Cool beans!!!

I continued to play in the casino in other slot rooms and noticed I couldn't win anything. Within an hour I had lost almost 30 million. (This playing in rooms with max bets of 225k)

I decided to sign off before I lost everything, and play later.

Well, later came. I attempted to sign back in and play and was given the following message. "Your account has been banned for unusual activities". This was foillowed by, for more information please contact customer support and my player id.

I emailed customer support asking them what I had done that was unusual other than hitting large wins?

Chris, with customer support responded with an email asking for my ID so that he/she could look into this.

I still have no access and haven't received any reponse.

Now, I messaged my friends on fb to fill them in on this news. I was SURPRISED to say the least at the responses from my friends. Here's a highlight of the ones that stood out to me.

1. Be glad they did it and you didn't make any deposits!!!! I paid over 6k last month and have absolutely nothing left in my account!!! I'm afraid my husband is going to leave me when he finds out.

2. A similar thing happened to me!! 

And, 3. Be careful gf. Read their reviews! I registered played. won. and even won a LOT of gold bars without making a deposit! Now I have no chips and the gold bars they say you can use for chips is useless, because the casino says I have to be a higher level to use them. The only way I can get to be a higher level is to BUY real chips!!!!

So, what's going on here?? 

Bewildered in Texas