Complaint Review: Big O Tires - Phoenix Arizona
- Big O Tires 720 East Baseline Road Phoenix, Arizona United States of America
- Phone: (602) 243-6255
- Web: bigotires.com
- Category: Auto Tire shops
Big O Tires unprofessional, incompetent, doesn't care about customers Phoenix Arizona
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I have had more than one incident at Big O Tires before, usually small and I figure if you address the small mistakes they will correct them and not do them again, truly standing behind their apologies. I would take in my truck to this place and they would get my steering wheel cover and gear shift full of oil and grease. The first time I showed a manager and he had one of his mechanics clean it. The next time I went in the same thing, so I started taking it off before I went there any more. Some time had passed and My truck was having trouble turning over to start, so I took it to them to see if it was the battery, starter, or something else. They said it was the battery. So I bought a new one.
The next morning the truck almost didn't start, it obviously wasn't the battery now. I wasn't messing around. I took my truck to the Toyota dealership because they have better diagnostic equipment, so if was a chip, wiring something like that, they would find out. The dealership found out it was the starter, and of course they wanted a small fortune to fix it, of course I took it to someone else who did the work much cheaper, but first thing I went back to the Big O Tire shop and asked for my battery they said it's gone So I had bought a battery that I didn't need!!! I told them what happened and got an empty "sorry". Yeah right. So I haven't gone back.
Well before the battery incident I had bought new tires there. Today I went to Discount tires to get a nail and to rotate my tires, even though Big O would have repaired the tire under warranty for free, I would rather go to another place and pay $12 bucks.
Once the tire was repaired, the mechanic from Discount tires showed me a big Lego block that he found in the tire. I was pissed! I took the Lego down the street and told them what happened, the manager said "it was impossible". I told him they were the last to handle the tires and they have a big box of Lego's on a kids table in the waiting area and the other places I take my truck to don't have Lego's, besides after the way they have handled things in the past I believe it. I told that mannager this is why I don't come here any more. The guy at Discount tires said he "never saw anything like that". Why would he lie!
This report was posted on Ripoff Report on 03/31/2010 02:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/big-o-tires/phoenix-arizona-85042/big-o-tires-unprofessional-incompetent-doesnt-care-about-customers-phoenix-arizona-587940. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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