• Report: #955446
Complaint Review:

Big Planet Books

  • Submitted: Mon, October 15, 2012
  • Updated: Mon, October 15, 2012

  • Reported By: tracy thomson — castro valley California United States of America
Big Planet Books
230 N Kenwood Street. Burbank, CA. 91505 Internet United States of America

Big Planet Books RIPOFF. Book never shipped. Tracking never sent. Card Charged. Internet

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I ordered this textbook online three weeks ago. My book never shipped. Tracking was never sent. They wont refund me. The response email from customer service was "OMG, we've been busy.. your book has shipped, but I don't have tracking on economy orders". They have gone silent, their phone number does not work. The website says "we're sorry.. we can't take phone calls at this time".  

This report was posted on Ripoff Report on 10/15/2012 04:03 PM and is a permanent record located here: http://www.ripoffreport.com/reports/big-planet-books/internet/big-planet-books-ripoff-book-never-shipped-tracking-never-sent-card-charged-internet-955446. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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