ED Magedson – Founder
Big Planet Books, Select State/Province USA
Big Planet Books Ordered book , cancelled same day, requested charge back, have not received book nor my charge back to my account. Thousand Oaks, CA
I had ordered a book for school and within 30 minutes of ordering the book realized I had ordered the wrong book, had emailed this companies customer service of my mistake, I did receive a reply indicating they would attempt to cancel if book not shipped yet.
2nd transmission from me (appx) 1 week later, were you able to cancel the order?
Companies reply, we are a highly automated companie and once the order is placed it is shipped. You must refuse shipment and be subject to restocking fee. 1 month later and 2 more unanswered emails no book no chargeback Really dont know what recourse I have.
This report was posted on Ripoff Report on 09/09/2013 09:09 AM and is a permanent record located here: http://www.ripoffreport.com/reports/big-planet-books/select-stateprovince/big-planet-books-ordered-book-cancelled-same-day-requested-charge-back-have-not-recei-1082908. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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