Complaint Review: Big Star Moving - West Palm Beach Florida
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- Author Not Confirmed
- Big Star Moving West Palm Beach , Florida USA
- Phone: 561-615-9889
- Web: www.bigstarmovers.com
- Category: Moving Companies
Big Star Moving Big Star Movers quoted me one price when I called to inquire and a higher when I called to go ahead. West Palm Beach Florida
*REBUTTAL Owner of company: OPEN LETTER OF APPOLOGY
Show customers why they should trust your business over your competitors...
I called Big Star Movers for a price on Thursday. They quoted me a price of $349 for a truck and 3 men for the first 3 hours and $79 per hour after that. I wrote the information down at the time.
When I called back on Friday to go ahead with the move, they first informed me that there would be an additaional $50 charge for fuel and then told me that the price would be $439 for the first 3 hours. I did not ask for any more information. i told them the price they quoted me the day before and they denied it.
At that time I told them to forget it. I feel that if they can be that dishonest at the front end, who knows what other dishonest things they could do.
This report was posted on Ripoff Report on 05/16/2014 09:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/big-star-moving/west-palm-beach-florida/big-star-moving-big-star-movers-quoted-me-one-price-when-i-called-to-inquire-and-a-higher-1147241. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
OPEN LETTER OF APPOLOGY
AUTHOR: Open Letter of Appology - ()
SUBMITTED: Wednesday, May 21, 2014
Dear Mr Barry,
We appologize for any misunderstand during your reservation, honestly our goal was to make sure that you clearly understand our charges and fees involved with our services.
We understand your fustration, but once you give us the exact address where you are moving from and to, we had to disclose the fuel surcharges over the phone to avoid any surprsie on the moving date. We can assure our intetntion was to disclose all the fees upfront, not to get you mad!
Big Star Moving has been in business for 13 years and we have moved over 10,000 Happy Customers. We honestly try harder then our competitor to provide honest UPFRONT information to our customer to avoid any complication on the moving day....
Once again, we are sad to lose you as a potential lifetime customer, but we hope when you calm down, you will praised our goodwill....
No hard feelings and we wish you well,
Big Star Moving
*****************************************************
OUR OFFERS
$199 is our MINIMUM moving cost for a Truck and two men for a small any additional time will be charged EXTRA - 100% Satisfaction or Money Back!
And if you have a 2, 3 or 4 bedrooms house expect to add extra movers and pay serveral hours extra to complete the move accordingly. PLEASE BE HONEST AND UPFRONT with with to disclose acutal size of yor no, NO NEEED to minimize it. Regardless, you are liable to pay for any extra time.-
We offer a 100% SATIFACTION with our movers performance or get CASH BACK. To report any issue, just click here and let us know excatly what we can do to make it fair or to make it beter - NO BS , NO LIE, NO EXCUSES...
PS: WE DON'T RENT OR USE U-HAUL TRUCKS othewise we won't make any profits on your job.
1499 Forest Hill Blvd unit # 118, Lake Clarke Shore , FL 33406,
(PRESS RELEASE) $199 Big Star Moving Reviews, Accomplishment & Offers for the past 12 years in West Palm Beach, FL
Welcome to Big Star Moving...
Since 2001, Big Star Services Inc. d.b.a Big Star Moving company have moved well over 8,760 Happy Customers within South Florida area. Exclusively in Palm Beach County and also serve Broward, Miami and Port St. Lucie area at a reasonable price.
Big Star Moving is a complete relocation services fully licensed & insured based in West Palm Beach, Florida. We provide affordable Moving, Packing, Pickup & Delivery services, Truck Rental with Driver and Loading & Unloading services of Truck, containers, Pods or ABF.
Our goal is to be prompt, courteous, professional and cost effective at all times. Big Star Moving specialize in small & medium local jobs Ready To Go!
Why Big Star Moving?
Upfront Pricing: Online Schedule & Special Price with NO Hidden fees...
Damage-FREE: If we damage it, we'll get it repaired. (see coverage & limitation)
Extra Discount: For Students, Single-mothers, Newlyweds, Veterans & Senior Citizens...
Online Reservation: Reserve Online today and get $10 RESTAURANT GIFT CARD (NO deposit needed)
PAYMENT METHOD! Unlike most movers, we accept pre-approved check, debit or credit card, Paypal or Cash on the moving date.
"Join Big Star Moving on Facebook today and get a FREE MOVING TIME or FREE GIFT CARDS, plus win FREE Movie Tickets @ facebook.com/bigstarmoving. "
Big Star Moving review : Read & Write Mover Reviews and Ratings on Professional Moving Companies at http://www.mymovingreviews.com/movers/big-star-moving-557 or http://www.moverreviews.com/company/$99-Movers.asp. Please give us an honest and positive review or simply send us an email to resolve any unsatisfactory issue. We are very fair & honest...
Thank you, we look forward to serve again and again...
BIG STAR MOVING
www.bigstarmoving.com
Report Attachments:
#2 Consumer Comment
5 Star Moving Rating Mar 27, 2013 Moved within FL Kudos to Big Star Moving for a job well done!! I hired Big Star Moving for a move from West Palm beach, FL to North Palm Beach, Florida. I could not be h
AUTHOR: Kudos to Big Star Moving for a job well done!! - ()
SUBMITTED: Tuesday, August 06, 2013
I hired Big Star Moving for a move from West Palm beach, FL to North Palm Beach, FL. I could not be happier with the job done by Big Star Moving crew. They worked extremely hard, did everything I could've hoped for in helping me out on both ends o...[full review]
#3 Consumer Comment
Best Movers in town!
AUTHOR: Best Movers in town! - ()
SUBMITTED: Monday, August 05, 2013
I hired Big Star Moving for a move from West Palm beach, FL to North Palm Beach, FL. I could not be happier with the job done by Big Star Moving crew. They worked extremely hard, did everything I could've hoped for in helping me out on both ends o...[full review]
After reading up online reviews about Big Star Moving, I decided to go with them for my move...and I'm so glad that I did! I was forced to change the moving time and location the day-of, but my sales contact was accommodating and helpful. The crew...[full review]
Big Star Moving men worked hard but were so gentle handling everything. Very polite and professional. They work with the sweetest smile on their faces (I love it :D). Surprisenly they wrapped the big fiurniture in plastic wrap to protect items dur...[full review]
This was our 2nd outstanding move with Big Star Moving. The crew arrived on time and ready to work. Great attitudes, personalities, and strong work ethic. Very responsible and careful in padding, wrapping and moving our furniture without any damag...[full review]
Had just a fantastic experience with Big Star Moving and crew. They were friendly and had the best attitudes the whole day despite having a "long carry", and stairs to navigate. Moving is a huge pain, but these guys made it a great day. Very grate...[full review]
These guys were very professional and friendly. The price also affordable. I had one issue during my move and they were very concerned about it and made good treatment to help me out. Would use Big Star Moving again for West Palm beach, FL moving ...[full review]
| Displaying 6 of 6 movers reviews. |
Not showing 12 filtered.
#4 UPDATE Employee
MONEY-BACK GUARANTEED!
AUTHOR: Manager - ()
SUBMITTED: Wednesday, July 31, 2013
WE OFFER A MONEY-BACK GUARANTEED SERVICES - NO BS!
We promise to EVERY CUSTOMER no exception, past future, present, good and even a few bad ones too! If don't have the best lowest, price in town for a local license movers, we will give you back 100% of the difference.-
Simply show us a real quote or written estimate......
BIG STAR MOVING
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#5 Consumer Comment
All companies had bad days or bad customers?
AUTHOR: All companies had bad days or bad customers? - ()
SUBMITTED: Monday, July 29, 2013
Big Star Moving company have moved well over 8,760 Happy Customers within South Florida area. Exclusively in Palm Beach County and also serve Broward, Miami and Port St. Lucie area at a reasonable price.
Our goal is to be prompt, courteous, professional and cost effective at all times. Big Star Moving specialize in small & medium local jobs Ready To Go!
This review wasn't submitted by an Angie's List member. It is unverified and won't show on Angie's List. Non-member reviews don't factor in to current or overall grades. More...| Member: Marat Sobel 12192 lockhaven Cr FORT PIERCE, FL 34987 Category: Moving Services Performed: Yes * More Weight is given to a review where work has been completed. Work Completed Date: June 09, 2013 Hire Again: Yes Approximate Cost: $300.00 Description Of Work: Moving. Member Comments: Wonderful! Excellent! Share on Band of Neighbors: Yes |
This review wasn't submitted by an Angie's List member. It is unverified and won't show on Angie's List. Non-member reviews don't factor in to current or overall grades. More...| Member: Alison Tamplin 2090 Reston Cir ROYAL PALM BEACH, FL 33411 Category: Moving Services Performed: Yes * More Weight is given to a review where work has been completed. Work Completed Date: May 30, 2013 Hire Again: Yes Approximate Cost: $270.00 Description Of Work: Moving all main furniture to storage from house. Member Comments: Great. prompt cirtans, efficient. they arranged everything in storage satisfactorily. Share on Band of Neighbors: Yes |
This review wasn't submitted by an Angie's List member. It is unverified and won't show on Angie's List. Non-member reviews don't factor in to current or overall grades. More...| Member: Mary Lutes 1 WEST PALM BEACH, FL 33415 Category: Moving Services Performed: Yes * More Weight is given to a review where work has been completed. Work Completed Date: June 07, 2013 Hire Again: Yes Approximate Cost: $399.00 Description Of Work: - Member Comments: Good, helpful and worked hard. Share on Band of Neighbors: Yes |
This review wasn't submitted by an Angie's List member. It is unverified and won't show on Angie's List. Non-member reviews don't factor in to current or overall grades. More...| Member: Craig Marsh 1783 Ripley Run WELLINGTON, FL 33414 Category: Moving Services Performed: Yes * More Weight is given to a review where work has been completed. Work Completed Date: May 30, 2013 Hire Again: Yes Approximate Cost: $368.00 Description Of Work: Local move. Member Comments: Excellent. Share on Band of Neighbors: Yes |
This review wasn't submitted by an Angie's List member. It is unverified and won't show on Angie's List. Non-member reviews don't factor in to current or overall grades. More...| Member: Elizabeth Blake 8434 Cozumel Lane WELLINGTON, FL 33414 Category: Moving Services Performed: Yes * More Weight is given to a review where work has been completed. Work Completed Date: May 30, 2013 Last Modified Date: July 02, 2013 Hire Again: Yes Approximate Cost: $250.00 Description Of Work: Excellent service, on time, efficient. Member Comments: Superb! Share on Band of Neighbors: Yes |
#6 Consumer Suggestion
Another Happy customer!!!!!
AUTHOR: 100 Positives feeback from Angielist (Rated A+) - ()
SUBMITTED: Sunday, July 28, 2013
RATE : A+
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This review wasn't submitted by an Angie's List member. It is unverified and won't show on Angie's List. Non-member reviews don't factor in to current or overall grades. More...| Member: Donnets Brooksives 533 SW Cherryhill Rd FORT PIERCE, FL 34953 Category: Moving Services Performed: Yes * More Weight is given to a review where work has been completed. Work Completed Date: June 21, 2013 Hire Again: Yes Approximate Cost: $5,100.00 Description Of Work: Moving a 3 bedroom. Member Comments: Great. Share on Band of Neighbors: Yes |
This review wasn't submitted by an Angie's List member. It is unverified and won't show on Angie's List. Non-member reviews don't factor in to current or overall grades. More...| Member: Sandra Holloway 2103 Kelly Palm Dr FT. MYERS, FL 33908 Category: Moving Services Performed: Yes * More Weight is given to a review where work has been completed. Work Completed Date: May 09, 2013 Hire Again: Yes Approximate Cost: $340.00 Description Of Work: Moved. Member Comments: Great. Share on Band of Neighbors: Yes |
This review wasn't submitted by an Angie's List member. It is unverified and won't show on Angie's List. Non-member reviews don't factor in to current or overall grades. More...| Member: Kwame Whyte 273 Laurel Oaks JUPITER, FL 33458 Category: Moving Services Performed: Yes * More Weight is given to a review where work has been completed. Work Completed Date: July 01, 2013 Hire Again: Yes Approximate Cost: $199.00 Description Of Work: Great work and moved me fast. Member Comments: Perfect move. Thanks! Share on Band of Neighbors: Yes |
This review wasn't submitted by an Angie's List member. It is unverified and won't show on Angie's List. Non-member reviews don't factor in to current or overall grades. More...| Member: Susan Marino 43 Copper pod Ct ROYAL PALM BEACH, FL 33411 Category: Moving Services Performed: Yes * More Weight is given to a review where work has been completed. Work Completed Date: July 01, 2013 Hire Again: Yes Approximate Cost: $339.00 Description Of Work: Excellent, Super - Best ever. Member Comments: Great fast moving - Great guys. Share on Band of Neighbors: Yes |
This review wasn't submitted by an Angie's List member. It is unverified and won't show on Angie's List. Non-member reviews don't factor in to current or overall grades. More...| Member: Andrew Brown 818 Sanctuary Fore Dr NORTH PALM BEACH, FL 33410 Category: Moving Services Performed: Yes * More Weight is given to a review where work has been completed. Work Completed Date: June 30, 2013 Hire Again: Yes Approximate Cost: $399.00 Description Of Work: Load and unload, moved apartment. Member Comments: Excellent. Friendly crew, exceptionally hard working. Would highly recommend. These guys were prompt and very fast, hard working. Don’t call anyone else. Share on Band of Neighbors: Yes |
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#7 Consumer Comment
Move 7/22: Excelent, Friendly, Professional movers
AUTHOR: Manager - ()
SUBMITTED: Wednesday, July 24, 2013
Move 7/22: Excelent, Friendly, Professional movers by Mrs Denise M.
Total 6 Big Star Moving Reviews
I hired Big Star Moving for a move from West Palm beach, FL to North Palm Beach, FL. I could not be happier with the job done by Big Star Moving crew. They worked extremely hard, did everything I could've hoped for in helping me out on both ends o...[full review]
After reading up online reviews about Big Star Moving, I decided to go with them for my move...and I'm so glad that I did! I was forced to change the moving time and location the day-of, but my sales contact was accommodating and helpful. The crew...[full review]
Big Star Moving men worked hard but were so gentle handling everything. Very polite and professional. They work with the sweetest smile on their faces (I love it :D). Surprisenly they wrapped the big fiurniture in plastic wrap to protect items dur...[full review]
This was our 2nd outstanding move with Big Star Moving. The crew arrived on time and ready to work. Great attitudes, personalities, and strong work ethic. Very responsible and careful in padding, wrapping and moving our furniture without any damag...[full review]
Had just a fantastic experience with Big Star Moving and crew. They were friendly and had the best attitudes the whole day despite having a "long carry", and stairs to navigate. Moving is a huge pain, but these guys made it a great day. Very grate...[full review]
These guys were very professional and friendly. The price also affordable. I had one issue during my move and they were very concerned about it and made good treatment to help me out. Would use Big Star Moving again for West Palm beach, FL moving ...[full review]
| Displaying 6 of 6 movers reviews. |
Not showing 12 filtered.
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#8 Consumer Comment
Gerlad S. Said
AUTHOR: From Mr Gerald S. - ()
SUBMITTED: Tuesday, July 23, 2013
Gerald S. Said about Big Star Moving "It was great, very fast". This is a legitimate customer feedback endorsed by a signed review for to support it. Big Star Moving clients can feel safe, confident & secure when doing business with this firm. We are committed to client satisfaction, exceptional client experiences & the success of the sale process.
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#9 UPDATE Employee ..inside information
Customer Feedback
AUTHOR: Glenda W - ()
SUBMITTED: Monday, July 22, 2013
Customer Feedback "It was great, Great Service"....
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