Complaint Review: Big Ten Towing - Iowa City, Iowa
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- Author Not Confirmed
- Big Ten Towing 3309 Highway 1 SW, Iowa City,, Iowa USA
- Phone: 319 354-5936
- Web: www.big10towing.com
- Category: Auto Towing
Big Ten Towing NAME: Big Ten Towing Matt Leonard ADDRESS: 3309 Highway 1 SW Iowa City, IA 52240-8590 PHONE: 319 354-5936 FAX: 319 354-6970 Website: www.big10towing.com Unscrupulous business practice, not delivering the service requested but expecting payment Iowa City, Iowa
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| NAME: | Big Ten Towing |
| BBB MEMBER: | NO |
| CONTACT: | Matt Leonard |
| ADDRESS: | 3309 Highway 1 SW |
| PHONE: | 319 354-5936 |
| FAX: | 319 354-6970 |
| Website: | www.big10towing.com |
BBB CASE#: 32083210
| Complaint filed by: | |
| Complaint filed against: | Big Ten Towing (More) |
| Complaint status: | Case Closed AJR (More) |
| Case Description: | contacted big ten to change my tire. They came, tried but were unable. Still charged the 79.60 for services not completed. paid to have my tire changed. Tire was not changed. The service i paid for was not completed. (Less) |
| Category: | Sales Practice Issues |
| Case opened date: | 12/11/2013 |
| Case closed date: | 01/21/2014 |
| Desired Resolution: | I am seeking funds returned to me for services not completed. The service of changing my tire was not completed. (Less) |
Activity
| Date | Activity | Description |
| 01/22/2014 | Inform Business - Case Closed AJR | |
| 01/22/2014 | Inform Consumer - Case Closed AJR | |
| 01/21/2014 | Case Closed AJR | |
| 01/21/2014 | Bureau judged complaint resolved | |
| 01/18/2014 | Consumer rejects business' final offer | (The consumer indicated he/she DID NOT accept the response from the business.) "Trying your best", unfortunately did not fix the tire, which was the service requested. I did not call for tow service, I called to have the tire changed. The proper tools were not brought to accomplish the job. The serviceman had to rummage around his vehicle to find any tools to accomplish the requested service, at the conclusion of the attempt, failed. If I wanted to have it towed I would have called to request that service. I had told the serviceman that I did not feel it fair to pay for services that I had not received, he relayed that to the office and they told him that it was policy. I did try to talk to the office about this and through the serviceman's communication I was abruptly shut down. Campus did have the right equipment, and brought the right equipment for the requested service, and accomplish the requested service. There is nothing about this situation that an honest business with a desire to have a positive reputation in the business community should do save returning funds for services not rendered. It is the right, moral, and honest thing to do. |
| 01/09/2014 | Send Business' Rebuttal Response | |
| 01/08/2014 | Received Business' Rebuttal Response | my driver tried his best at this service we offerd him the tow we did the service and we got paid i will not return funds to him. as for campus. who knows if they sent out a service truck with a air compreesor or large breaker bar? we dont force wheel lugs they can break very easy and if that was to happen i'm sure he would complain of that i am done with this. we are very reliable and we do not take advantage of people. if he would have called us we may have done something else for him but to call the bbb is not the way to resolve a problem next time he should try communication |
| 01/07/2014 | Forward Consumer Rebuttal to Business | |
| 01/06/2014 | Received Consumer Rebuttal | I have a receipt from Campus towing for the same service, completed on the following day. The lug nuts were not rusted, evidenced by the successful completion of the job by Campus towing. The response from Big Ten Towing was a lie. I am expecting restitution for the services because of the evidence that Campus towing was able to to the job. |
| 01/06/2014 | ReOpen the Complaint | |
| Case closed - Assumed Satisfied | ||
| 12/26/2013 | No Cons Response- Close Assumed Resolved w/o Ltr | |
| 12/24/2013 | No Consumer Response- Assumed Resolved | |
| 12/13/2013 | Forward Business response to Consumer | CLT.cf.rtf |
| 12/12/2013 | Receive Business Response | this customer was told that we would take the vehicle to the repair facility . he declined . the lug nuts on this vehicle were rusted. he did not want us to tow the vehicle and thinks we should come out at nite for no charge? this is the first that i have heard from this person. |
| 12/12/2013 | Inform Business of Complaint | |
| 12/12/2013 | Send Acknowledgement to Consumer | |
| 12/11/2013 | Complaint Reviewed by BBB Operator | |
| 12/11/2013 | Complaint Received by BBB |
Any sober American Citizen can plainly see that Big 10 Towing is a business with shady practices, who with the greed of separating honest people from their hard earned money during their time of need. The BBB is not free from blame in aiding this shady business in their efforts. The BBB agent handling this caseKevin Arens
Dispute Resolution Specialist
BBB Complaint Department
kevin@dm.bbb.org
This report was posted on Ripoff Report on 01/25/2014 11:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/big-ten-towing/iowa-city-iowa-52240/big-ten-towing-name-big-ten-towing-matt-leonard-address-3309-highway-1-sw-iowa-city-ia-1118499. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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