Report: #1052773

Complaint Review: Big

  • Submitted: Tue, May 21, 2013
  • Updated: Fri, August 15, 2014
  • Reported By: Bryan — North Judson Indiana
  • Big
    8989 N 850 E, , IN 46552-9536
    New Carlisle, Indiana

Big "E" Waterproofing Owner Floyd Ebersol Paid over $11,000 For Waterproofing, Basement Still Leaks Will Not Stand Behind Warranty!!! New Carlisle Indiana

*General Comment: Response of Business

*Author of original report: The Drama Continues

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 We purchased a home that came with a warranty for the water proofing of the basement that had just been done less than six months before we purchased the home.  We called Big E Waterproofing to confirm that the warranty transfered to us if we purchased the home.  The Owner of Big E Waterproofing (Floyd Ebersol) confirmed that the warranty transfered to us when we purchased the home.  The first rain after we moved in the basement flooded. 

We called and it took two weeks before they came out too even look at the basement.  Then I was told the previous owner spent $10,000 but did not want to spend more to put in more tile.  I was charged an additional $1000 for the work to be completed.  The left wet crap all over my basement and yard.  Broke Pictures, and glass that was in the basement that was pulled out of the way of the flooded basement. 

I wached them dig up the exact same spots that they had done before and not do anything new.  They left and the next rain our basement is flooded again.  We have now been waiting over three weeks.  It is spring rain season.  They were supposed to be here today to fix the basement again but no show no call, so I picked up the phone and was told it would be a couple weeks.  I said a couple weeks is not acceptable the warranty and your own web site says 24 hours. 

The owner of the company Floyd Ebersol started Cursing every other word was F*** and dont call me again and hung up the phone.  I called back and said hey there was no reason for your screaming or your language how can you own/run a business and talk to people like that.  I was cursed out again called a Mother F'er about 20 times and told to never call back and hung up on a second time.

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#1 General Comment

Response of Business

AUTHOR: TruthTeller - ()

The reports submitted by Bryan are false and completely inaccurate.  Big “E” Waterproofing and its owner Floyd Ebersol have sterling reputations for quality workmanship. 

In fact, the author of these posts and the actual owner of the property have admitted that Bryan’s reports are completely false. 

The customers who initially requested the service and the current owner of the property both agreed that Big “E” provided acceptable service in this matter and that criticism of Big “E” Waterproofing and Floyd Ebersol are completely unfounded.  

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#2 Author of original report

The Drama Continues

AUTHOR: Bryan - ()

 Big E promised to fix my basement if I would cancel my report with the BBB.  They came out put in more tile, next rain I had more leaks.  I called and it took over a week to get them back out to take a look and the owner Floyd Ebersol went into a rage started cursing at my wife picked up one of my kids bikes and threw it, I was not home but my wife had to scream to get him to leave.  I was not home or this would not have happend.  So if you have this guy come to your house dont leave him alone with your wife or children.  After 2 days of txt messages and threatining to take him to court.  I told him he was never allowed in my house again.  He sent employees out to put in a fourth sumppump.  My basement floor looks like crap, Concrete lines un-even and chips in my floor from the Jack Hammer.  Floyd Ebersol talks down to people and demands like you do not have an option.  I'm sure he has intimidated most people to not file any claims.  This guy should not be in business.  Next time my basement leaks and I'm sure it will by the looks of it I guess I will have to consult an attourney on what to do because he will not be back on my property.

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