Report: #904214

Complaint Review: sell fake cuban cigars online

  • Submitted: Thu, June 28, 2012
  • Updated: Wed, May 15, 2013
  • Reported By: Real deal — Miami Internet United States of America
  • sell fake cuban cigars online
    United States of America

Show customers why they should trust your business over your competitors...

This is one of several Cuban cigar websites that are operating online. They are actually SELLING FAKE Cuban cigars and here are my reasons why:

* Cheap prices compared to legit dealers and added discounts * Do not carry cigars packaged in tubes or 3 & 5 packs * No selection of Cigarillo sizes * Offer Limitada Edicions from 2001 -2006 which are non-existent or underpriced * Never have in stock any smaller gauge sizes or brands such as Quintero, La Flor de Cano, Fonseca and Jose L. Piedra. WHY? Because these are cheaper brands and its not worth counterfieting. * They warehouse is located in Costa Rica * They ship stripped cigars and then say they sent the boxes and rings but got seized if a US customer. You actually received Costa Rican cigars.

If you have fallen victim to this online fraud please e-mail as I disputed the charge and had a hard time getting a refund. K&P support them with payment processing.

They also dont mention a return policy and it would have cost just as much as the order to have it returned.

I have been buying from most online vendors and these are the websites I have discovered so far and all connected to this Costa Rica warehouse but use fictitious address like Spain,Switzerland,Cypress and so on to lure you into the con. I called the numbers and also e-mailed pretending to be a wholesaler interested in there product and got the same price list LOWER than that from an official Habanos dealer.

Here are a ones I have busted:


Read there a couple of FAQ below

Are cigars ship with their Original Boxes and Rings?

Yes, indeed. We DO NOT remove original rings and all cigars are ship in Original Boxes. We are in continuos pursuit to keep our cigars fresh and in perfect conditions. We have packaging standard procedures in which we include special seals and wrapping in order to conserve freshness and prevent damage. *** For USA customers we ship cigars and original box with rings SEPARATELY. We can not deliver cigars in original boxes to any U.S. address.

What payment methods do you accept?

We accept VISA, MASTER CARD, JCB and AMERICAN EXPERSS ( AMEX ). For security reasons and customers confidence, we DO NOT keep in records credit card information. Every order paid using this method will be procesed as a very first transaction in regards credit card information. Orders can be placed online, or thru our sales agents calling to our toll free # 312-473-2768 or email:

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This report was posted on Ripoff Report on 06/28/2012 01:22 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment


AUTHOR: Christopher - ()

just wanted to share some photos of my recent order with bigsmokersonline.



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#2 Consumer Comment


AUTHOR: Chris - ()

Well i put there offer up to the plate, the owner of this place Big Smokers sent me some cigars and i just got them, well there as perfect as i will expect a Cuban cigar to be, these are the real deal or these are the best fakes i have ever tasted.

The bottom line is that these guys sell real cubans there is no way these can be fakes, but i just dont understand how can the prices be so low if the cigars are NOT fake????


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#3 Consumer Comment and some other you mentioned!!!

AUTHOR: Stephen S - ()

Is real stupid guys if you trust these Habanos S.A price list why? Is real simple the Cohiba Esplendidos price from Habanos S.A is $115, trust me I know. The difference comes not like some ventors says the amount I purchasenop for Habanos S.A if you are a la casa del Habano and owns a Official license you will have the same prices ever, also it is real stupid that a guy who sales you for a lot of money Cohiba esplendidos which I know and you in the future will know that is not a fair price is selling you those for, he is just saying companies that are taking his business out that they are selling fake cigars! I saw after this post some place your mentioned I agree with you about not even cost price there, but there are some companies like they sell tubos, 2012 limited editions and I contact them and they give the boxes with the bar code on!!!! So how they cant be real? Also HabanosCr UFFF I see real high prices!!! There in my opinion your comments are completly fake and I will smoke for sure from some of the guys you mentioned, I contact Habanos S.A and in Costa Rica they have official Habanos S.A provider so why you are saying all the guys from there could sell from Habanos S.A of course not all of them but some of the websites you mentioned are not even in Costa Rica!!! I think Ripoff report is here for something different than these, but  It really upset when a guy like Damian just comment bulls*** to get clients!
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#4 Author of original report

Official Habanos SA list (Cohiba)

AUTHOR: Real deal - (United States of America)

To calculate the price in US$ divide by 1000 and multiply by the amount of cigars in a box.This is a partial price paste from a 2010 price list and since then Habanos raises around 3-4% every April which is there end of year report and also becuase of oil and inflation market worldwide.

10.8057.02.0940 CORONAS ESPECIALES             D-C-C/P-5-C/B-25         8.123,84
10.8057.02.0750 CORONAS ESPECIALES        BN-VW-C/L-12.13-n-25     8.123,84
10.9047.02.0821 ESPLENDIDOS                   D-C-C/P-3-C/B-15              14.622,70
10.9047.02.0750 ESPLENDIDOS                   BN-VW-C/L-12.13-n-25      14.622,70
10.7081.02.0940 EXQUISITOS                     D-C-C/P-5-C/B-25               5.042,42
10.7081.02.0750 EXQUISITOS                     BN-VW-C/L-12.13-n-25       5.042,42
10.8125.02.1590 GENIOS                            BN-VW-n-10-n-10               11.740,56365.50
10.8125.02.0750 GENIOS                           BN-VW-C/L-12.13-n-25        11.740,56
10.9056.02.0940 LANCEROS                       D-C-C/P-5-C/B-25        
10.9056.02.0750 LANCEROS                       BN-VW-C/L-12.13-n-25    
10.8122.02.1590 MGICOS                         BN-VW-n-10-n-10                10.577,74
10.8122.02.0750 MGICOS                          BN-VW-C/L-12.13-n-25       10.577,74

So the official wholesale price for a box of 25 Cohiba Esplendidos is 14,622.70 divied by 1000 is USD$14.62 per stick multiply by 25 in a box is USD$365.50 from Habanos SA.

Please how you can retail the same brand for USD$180.00? I dont think any moron in his right mind would beleive for a second that your product is authentic and whoever does so must know that they are deceiving buyers...even in Italy! The only thing not professional about this is that you are still online and need to be shut down along with the others listed.

I also found a few more out there such as and ALL FAKES and no doubt the same person or persons running these sites.
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#5 Consumer Comment

If this was true ill be broke by now

AUTHOR: Antonio - (Italy)

I wanted to take the chance to approach and give my feedback on big smoker. I live in Italy and i buy from them at wholesale quantities and resell in italy, we have many cigar shops and of course la casa del habano, Italian people are familiar with the product and know how to tell the difference from real cuban cigars and fake, and if there not sure they will take there time to go and find out if they are lots people here can assist you with that. I been selling bigmsokers cigars for 1 year and i have no complains all my customers super happy, they know they get real deal no fakes. So if they sell me fakes i will know by the first order i placed.

Grazie big Smoker

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#6 Consumer Comment

All these comments are very unprofecional

AUTHOR: Daniel Sperger - (United States of America)

I love this site Ripoff Report because it gives you actual facts of companies that rip you off as stealing your money etc.. I don't see the reason of this report of came along, the only comments we have is people who assume the sell fakes but has anyone got ripoff by them? Honestly both the negative comments come from author Real Deal Miami!! ummmm wired same author trying to be different people, are you just trying to brain wash people to by from this guy damien??? Very unprofessional i do not support any company that ripoff people, but if you don't have proof then how can you say they ripped you off even the owner of bigsmokers stepped up and offered a Free cigar so you can judge yourself if this guy was selling fakes wouldn't you think its a big risk for a lot a negative comments. I have seen a lot of comment on forums about them like you guys said in your report, but there all comments of people who assume they sell fake not because they bought just because!! there is no one who said i bought from them and i got fakes they did not give me my money back etc.. So like i said before you don't have a solid consumer argument because you not a consumer of Big Smokers.
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#7 Author of original report

Damian is the best out there!

AUTHOR: Real deal - (United States of America)

I know Damian and for the last 12 years have been buying onilne from him and product arrives in original sealed boxes and its the the real deal to the USA. He is highly respected on all cigar forums and cigar aficionados worldwide for his 15 years knowledge with authentic and how to spot fake Cuban cigars.

I am the moderator of 3 cigar forums and all the websites listed here are well know to sell FAKES!
Legit websites will always carry a large inventory including cigarillos,cigars in tubes,3 and 5 packs and accessories. Thank God for honest people like Damian that will expose these frauds!

I also came across this youtube video and man is it lame.Notice she says only the date and not the actual factory code.

B. Hogge

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#8 Author of original report

Cohiba Esplendidos for USD$180.00

AUTHOR: Real deal - (United States of America)

I think they should supply Cuba as there retail lprices are way below the official Habanos SA distributor price.  Cohiba Esplendidos n25 for USD$180.00 when Habanos wholesale is USD$312.00!! Poor fella! someone send this guy some real Cubans.
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#9 Consumer Comment

i been more than happy with

AUTHOR: Daniel Sperger - (United States of America)

i have done business with this CC for a about 2 years, i have been more than happy. I did suffer from some issue like delays in the shipment but the quality is just great. Ive ordered from them numerous times and am very happy with the low prices . A super company to deal with.

I think everyone has the right to have an opinion  and with so many CC that sells fakes its hard somethings to know if you are dealing with a real CC that sells the real deal. They are not a perfect company but there is no such thing as that, but besides the delays i have suffered with shipping i always get what i wanted in the first place real authentic cubans at a great price.

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#10 REBUTTAL Owner of company


AUTHOR: BigSmokers - (United States of America)

to all Big Smokers Customers and all cigar lovers, i wanted to take the time and clarify this negative report above, first of all this report comes from a company called
the contact person Damien who has posted all negative comments about my company and all others listed above. I want to ask you Duty Free Cuban Cigars not referring only to this Damien, how can you talk about a company's product if you have never purchased cigars from us? #1 i think it is very unprofessional that a company talks crap about another, whats the plan to have everyone buy cigars from you? To all there are hundreds of active big smokers clients that receive on a monthly or weekly status there cigars and they know they are getting the real deal. I can talk for hours why you should not buy from this site or that site, but that wont make a difference, also because its very unprofessional.
You also would think how do i know that it was the one who wrote this, you can check there website under cigar info there is a link that says fakes, Give me some proof that its true what you are talking about, show me some emails, show me pictures show me shipping slips show me something.

To all those how are not our customers, we sell the real deal i can sit here and talk all day about why they are the real deal, the best way you can be sure is to try our cigars. I invite all those who have never placed an order with us call us today and get 1 free cigar so you can judge yourself.
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