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Report: #1271251

Complaint Review: Biltmore Roofing - lawrenceville Georgia

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  • Reported By: Biltmor did not live up to promises — Conyers Georgia USA
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  • Biltmore Roofing lawrenceville, Georgia USA

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Biltmore Roofing was hired by my tenant after a warranty company sent them to my property for roof repair which was a result of storm damage.  They were hired to perform mold remediation and additional repairs.  Although they did perform some repairs and mold remediation, they threw out a number of items that could have and should have been cleaned (for example, linens and bedding, new yarn in bags; dishes); they threw out items being used (paint just purchased, shower rods), they damaged my property (tearing shelving off walls and scratching/gouging wooden floors) and removed items from the house and left them out (a heating/ac- unit from a sun-room), which then disappeared, and damaged walls and floors.  These are just my items as the homeowner; they also threw out items (linens, towels, bedding, clothing, etc.) belonging to my tenant and caused damage to her furniture.

When they submitted a final bill for over $9,000, it included the following:

(1)  They neglected to include a deposit of $1,915 paid against my deductible and deduct that from the amount they claim I owe.

(2)  They charged me $5600+, which was paid to my tenant, under her insurance and her claim, and which I am not responsible for.

(3)  They charged me for windows which had been paid for by the insurance company.

(4)  They also did not deduct for items that had been approved by the insurance company and for which they had been paid, but which they had not performed, which resulted in an overpayment by me.

When I disputed these items, Biltmore’s response was to tell me I was confused and to offer to send me videos and pictures.  When I questioned why they thought I was confused and why they thought pictures would address my issues, they did not address any of the above mentioned issues, but instead threatened to file a lien against my property.  I then told them to send the videos and asked them to hold off on any action.  Instead, they sent a certified letter with notice of filing a lien against my property.

About two weeks after that, one of their employees called my tenant and threatened her with a call to child protective services if this matter was not settled to their satisfaction.

This report was posted on Ripoff Report on 12/01/2015 09:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/biltmore-roofing/lawrenceville-georgia/biltmore-roofing-lisa-blaurock-tenee-shaw-fraud-breach-of-promise-duplicity-lawrencevil-1271251. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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4Consumer
2Employee/Owner

#10 Consumer Comment

biltmore roofing and contracting

AUTHOR: Babb - (USA)

POSTED: Tuesday, November 29, 2016

For more information on Tenee Shaw, she also goes by the name Tena McDonald. Interesting!!!!

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#9 Consumer Comment

biltmore roofing and contracting

AUTHOR: Wanda Babb - (USA)

POSTED: Wednesday, November 16, 2016

I do not think it wise to use my attorney, because you are in a different county. The best thing to do is. After reporting biltmore roofing and contracting, for leaving your house in bad condition. your tenant having small child or children. the blame of child abuse falls under biltmore's responsiblity.

Tell you tenant to report biltmore to DFAC. georgia department of human services. report to the cdc. the damage is directly effecting the child and you tenant. any of these agencies will help you tenant find an attorney in the county where your house is located.

I have notified and spoke with state farm. you need to do the same.

If you are not satisfied with the response contact georgia insurance commissioner.

I have also started reaching out to other contractors, general contractor, sub contractors. getting bid on the work that still has to be done to my home. when they come in my house to give me a bid and see the damage biltmore it.

they want details. I ask each one of these companies for proof of there work. everyone of them, have told me how and showed me their work. they complain that biltmore should not be allowed to leave my home in such condition. they get about 75% present of their work by word of mouth.

I ask them if that is the case. then what biltmore did to me and my house directly effects your business. they reply yes. because if one contractor does shoddy, inferior, price gouging,fraud. the consumers believes all contractor will do the same.

i ask each contractor. why then do you let a company like biltmore roofing and contracting, to remain in business? they do not follow any laws, ordinances, regulations.

i do believe i am mad at myself. i was sick, i had no one to help me. lisa, tenee feed me a line. i belived them. i've lived in gwinnett county all my life. i have never went through any scams such as this. in my neighborhood everyone knows me. if they pass my house, they say hey ms.babb, or hey grandma.

thank you for the offer aiding me. My neighbors have also informed me they would be beside me. for when biltmore had me out of my home for so long. they watch ever thing that was going on to my home. 

 

 

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#8 Author of original report

your court case

AUTHOR: - ()

POSTED: Tuesday, November 15, 2016

Ms. Babb,

Thank you.  I already changed my credit card number after they published the last 4 numbers and the account has been flagged to report any unusual activity.  I have forwarded  your response to my tenant.

If you do have an attorney, my tenant in GA would love to hire him or her since there's already experience with Biltmore,  (so would I) and she would be more than happy to testify on your behalf, if you want.  If you need an affadavit from me, just let me know.

My claims examiner at State Farm told me, when this was happening, that they don't discuss claims with the contractor, only with the policy holder, but that doesn't mean the contractor might have pretended to be the policyholder.

I wish you luck with your case.

 

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#7 Consumer Comment

biltmore roofing and contracting

AUTHOR: Wanda Babb - (USA)

POSTED: Monday, November 14, 2016

I would get the pictures, put a code on your credit card. since a child is involved. i would report to child abuse. biltmore is guilty of leaving unsafe and unhealthy conditions on a home where a child is living. contact insurance commissioner.

another agency nari. check county to see if any permits were applied for. and recieve. check your county ordinances. check to see if it is the law and have a license to work in your county.

you also need to check backgroind tenee shaw. I am ready for my court. I have something better than pictures. if lisa shows any pictures of biltmores work in my home. lisa is in for a surprise.

if you are involved with hud. get hud to come to your home and inspect biltmores work. file a complaint with hud. they are mean when companies like biltmore. also contact news stations.

there are contractor in and around atlanta. that are on the lookout for biltmore. because biltmore's bad faith record and shoddie good. because the trust they have worked hard to get from consumers. biltmore is effecting their business.

i do not go on facebook. state farm may give information on all of biltmores claims. i am not sure how many people in gwinnett county they have ripped off. good luck.keep records very important. ms abbott, you are not alone. I stand behind you and support your actions. 

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#6 Author of original report

court 11 -22

AUTHOR: - ()

POSTED: Monday, November 14, 2016

Wanda, do you have an attorney?  If so, what is his/her name?

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#5 Author of original report

Consumer who was ripped off

AUTHOR: - ()

POSTED: Monday, November 14, 2016

Wanda, if there's some way for you to contact me, please do so.  I am on Facebook.  We're not allowed to post email addresses or phone numbers on this posting board. We might be able to help each other.

Fern Abbott

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#4 Consumer Comment

I am a client that got Ripped Off by Biltmore Roofing and Contracting.

AUTHOR: Wanda Babb - (USA)

POSTED: Sunday, November 13, 2016

my problem began dec./2015. I also had state farm, are my insurance. i was only out of my house 7 days at the most. i was allow to back in almost 2 months. i was not given a cost sheet for the work or a choice of work to be done. through state farm i was given of the claims submitted. everything in the my home was cheap. not properly unstalled. biltmore roofing and contracting are suing me. i have proof they were making fraud claims. i have state farm if they were going to do anything about the insurance fraud. they told me the were going to do anything. it seem state farm are guilty as biltmore. i wondered if state farm was going todo anything with your claim? i will be incourt nov.22,2016, biltmore broke their on contract before i left their office. 1. no cost write up sumitted to me. 2. tenee shaw was not anywhere around, yet she signed as a notory public,did not use her socalled seal, nor did she date it.3. I was not out of house when work began.

biltmore destoryed the inside of my home.everyday i find that something was thrown out. i believe state farm is suppoed to do something. this in insurance fraud. i have reported eldly abuse, extortion, fraud, 

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#3 Author of original report

Let's throw mud and see who it lands on...

AUTHOR: - ()

POSTED: Tuesday, June 28, 2016

Rather than slinging mud, hoping some of it will stick,  and indulging in slanderous name calling (“EXAMPLE OF A CUSTOMER COMMITTING THEFT OF SERVICES” or “NOW THAT SHE HAS HER GOVERNMENT FUNDING SHE REFUESED TO PAY” and “THAT CONSITIUTES INSURANCE FRAUD!” and “Since the tenant has a history of non compliance and dishonesty”), let’s just address the issues here:

When Biltmore invoiced me, both for the deductible and the amounts approved by the insurance company, I paid the invoices promptly, usually within a week’s time – more than reasonable. For Biltmore to have put my credit card number or any part of my card number on any public website for hackers to see is irresponsible and totally unprofessional (don’t worry, that card has now been cancelled); something any prospective customer should be concerned about. But by their own statement in their rebuttal, I WAS PAYING THEIR INVOICES.

When the final invoice came in, I deducted for services billed but not provided, for items destroyed, damaged or disposed of, and for an item billed to my tenant (we’ll get back to that later), which I am certainly not responsible for.  When I disputed the invoice and brought these items to their attention, Biltmore’s response was to tell me I was confused and to offer to send me videos and pictures. They did not address any of the issues I brought up. When I questioned why they thought I was confused and why they thought pictures would address my issues, again, they did not address any of the above mentioned issues, but instead sent a certified letter with notice of filing a lien against my property.  THEY STILL HAVE NOT PROPERLY ANSWERED MY QUESTIONS.

So let’s break down some of their allegations:

WINDOWS:  Go to HomeDepot.com/Lowes.com or any window replacement company, and enter “window.”   What you’ll see is a frame, with x number of pieces of glass within each window.   A PANE OF GLASS IS NOT A WINDOW.  This was specified in the insurance inspector/adjuster’s report (“R&R Aluminum window, horiz slider (2 pane) 4 EA”), and was confirmed by my claims adjuster and examiner, AND was communicated to Biltmore more than once, yet Biltmore keeps ignoring this fact.  It doesn’t matter that their glass company refers to a pane of glass as a window (which, by the way is incorrect), what matters is what was specified by the insurance company: 4 windows, 2 panes of glass each. The HUD inspector said three more windows had to be replaced. So four windows = 8 pieces of glass, and 3 windows = 6 pieces of glass, and 8 + 6 = 14.  Biltmore says 12 windows were purchased.”  This is not true.  12 panes of glass were purchased.  Biltmore replaced 12 pieces of glass, NOT 12 windows; the insurance company paid for 4 windows (and the total window was not replaced, merely the glass within the window), which left me responsible for the rest of what was replaced, the cost of which I deducted from their final bill.  The work order called for windows, not panes of glass, so Biltmore did not fulfill the contract because they did not replace the whole window, just panes of glass within the window. Let me repeat that: Only six windows (or 12 pieces of glass) were replaced, not 12 windows. 

I did not DEMAND, as they claim, but I did inform them that if the work was not completed by the re-inspection, I could lose the rental subsidy (“This MUST be completed by the end of the week, as we are due for the HUD re-inspection next week.”).  That was a statement, not a demand, but if they chose to interpret it as such, so be it - but one has to wonder why this statement had to be made since they’d been given sufficient notice prior to this.  

OUR COMPANY NAME WAS CLEARLY STATED IN THE MEMO PORTON OF THE CHECK. WE INFORMED THE TENANT OF SUCH AND SHE CASHED CHECK ANYWAY. THAT CONSITIUTES INSURANCE FRAUD!”  Really???

(1) How does Biltmore know what was on the check?  State Farm does not reveal any information to anyone except the policyholder(s).  Did they use a subterfuge, pretending to be the tenant?  If so, this is unlawful.

(2)  Insurance fraud would be fraud against the insurance company. That is not the case.  And why did Mrs. Silva keep that check? Let’s see:

 

CRDN of Atlanta was hired by Biltmore to pack up Mrs. Silva’s belongings and have them cleaned.   Their estimate was over $8,000, which State Farm denied, authorizing only $5K, so they declined the assignment.  I spoke with one of the owners at CRDN - he said they packed all the soft goods into their bags. When State Farm denied the claim, they removed the items from their bags and put it all in trash bags and left them in the garage. Let me repeat that:  CRDN REMOVED THE ITEMS FROM THEIR BAGS AND PUT THEM INTO TRASH BAGS.  NOT BILTMORE.   He also said that ALL OF THE SOFT GOODS WERE CLEANABLE.   Apparently Biltmore, instead of trying to find another company to clean these items, decided to do it themselves, but instead of having the soft goods cleaned, threw them all out.  Biltmore did not advise the tenant that State Farm had denied that part of the claim and ask what she wanted to do with the soft goods. Instead, according to my tenant, Tenee Shaw of Biltmore said to throw out everything that was boxed because “State Farm will be replacing it.”  I spoke with the State Farm claims adjuster who told me that not only do they never advise a contractor to dispose of goods, he said the tenant was advised after an inspection NOT to dispose of her goods, so Biltmore was giving my tenant false information. So Ms. Shaw was either grossly mistaken and incompetent, or she lied. 

When Ms. Shaw of Biltmore said to throw out everything that was boxed because “State Farm will be replacing it,”   the tenant’s son initially agreed, but the tenant  said no – there were one-of-a-kind items in those boxes, hand-made items and some heirlooms, in addition to her clothing, linens, etc. So Ms. Shaw told them to go through the boxes and decide what to keep and what to throw out.  Mrs. Silva’ son and 12 year old grandson worked in the garage and went through at least 80 boxes, determining what to keep and what to dispose of.   Per Ms. Shaw’s instructions, they put all the “keep” boxes on one side of the garage, and the “throw out” boxes on the other side, and separated the boxes with an ironing board.   This took more than one day in GA heat and humidity.

When they came back, ALL the boxes had been thrown out. ALL OF THEM. And the truck was just starting to pull out.  Tenee Shaw said she wasn’t responsible (and if she wasn’t, who was???) and suggested that they go into the dumpster to pull out what they wanted, but in the meantime asked the tenant’s  son to come into the house to look at something.  While he was in the house, the truck pulled away.  That does not sound like a responsible company. Biltmore stated they said they’d give him all the time he needed to go through the items, but they did not. So I keep asking: who removed the boxes from the garage and put them in the dumpster, and who made the decision or gave the order to remove those boxes, and who told the truck to leave?  And that’s where the communication breaks down, because Biltmore will NOT answer that question and keeps cutting off all communication when I press them on this.

 

 Aside from that, why were the soft goods (linens, towels, curtains, clothing, etc.) disposed of and not cleaned?   Because it was easier for Biltmore to dispose of these items than clean them. So when the insurance company check came in, the check that Biltmore thinks it is entitled to, Mrs. Silva kept the funds to replace what Biltmore threw out. This was paid under her claim on HER renter’s insurance policy.  But because she kept that check, made out to her, Biltmore thinks I should pay them.

 

I KEEP ASKING: WHO REMOVED THE BOXES FROM THE GARAGE AND PUT THEM IN THE DUMPSTER, AND WHO MADE THE DECISION OR GAVE THE ORDER TO REMOVE ALL THE BOXES IN THE FIRST PLACE?  IT WOULDN’T MAKE SENSE FOR THE TENANT’S SON TO TELL THEM TO TAKE IT ALL AWAY IF HE’D JUST SPENT DAYS SEPARATING ITEMS, AND YET, THAT’S WHAT BILTMORE WANTS ME (and you) TO BELIEVE.

Biltmore states: “however she had not problem wanting to charge of for items in the home that belonged supposedly to her tenant.”  HOW WOULD THEY KNOW WHAT BELONGED TO MY TENANT AND WHAT BELONGED TO ME?

Biltmore further states: “I have included pictures of dumpsters filled by the tenants. THIS CLEARLY STATES THAT THE TENANT THREW OUT ITEMS ON HER OWN AND WANTS EITHER THE INSURANCE COMPANY OR US TO PAY FOR IT.”  That she threw out items on her own well may be, but the items in the dumpsters thrown by the tenant do not include the boxes from the garage. Pictures don’t tell the whole story.  Pictures also don’t show that she “WANTS EITHER THE INSURANCE COMPANY OR US TO PAY FOR IT.”  What a ridiculous thing to say.

Biltmore states: “that no working HVAC unit was found in the sunroom and if there had been a working unit the moisture problem might have been lessened.”  My information is that the unit didn’t work because the electricity was turned off. Duh. Biltmore says it had mold in it.  Did anyone from Biltmore contact the tenant and say, “This unit has mold, it needs to be cleaned or replaced.  It will cost $xxx to clean it, or $xxx to buy a new one.  Which way do you want to go?”   I can guarantee you, that conversation never took place.   If the unit had mold, then why wasn’t it cleaned as part of the remediation?   Biltmore removed it and left it out; therefore Biltmore is responsible for its replacement.  And yes, while they did drop off an air conditioner and called it a “gift,” they were told by the tenant:  (a) it’s not a heating/ac unit, and (b), it’s the wrong size; take it back.   And I did tell them that if they replaced that unit, I would take that issue off the table. If I have to replace it, I’ll just deduct that amount from what I’m responsible for.

 

Biltmore states:  “Also we have texts stating that they need to remove contents in the downstairs bedroom before the exterminator could spray for RATS. Before we were even allowed to begin our mold remediation we had to wait for the extermination of rats in the basement.”  Notice there are no quotation marks for the exact text, and this apparently is not true. My tenant told me there was one – ONE – field mouse, which the exterminator caught and took care of.  NO RATS. No rat droppings.  ONE FIELD MOUSE. Period.

Biltmore states: “We offered to send Ms. Abbott video and pictures but she wanted it to go to her tenant. Since the tenant has a history of non compliance and dishonesty I felt it was best not to send it.”  (1)  I hope you are prepared to defend this libelous statement in a court of law. Better call your defense attorney.  (2) It was not your decision as to what was best; I asked you to send these items to me at that address, and instead you sent a notice of lien. Tell me how that’s being reasonable and ethical.

Donnie Henderson left a voice mail on my home phone stating he was a consultant for Biltmore, but who told me on the telephone when we spoke that he was an employee of Biltmore assigned to try to resolve this issue, so I’m wondering if he is an actual employee of Biltmore, as he led me to believe during our conversation, or an outside consultant /attorney/mediator.  WHEN I SENT AN EMAIL ASKING FOR CLARIFICATION, THERE WAS NO RESPONSE.

Biltmore states: “We have contracted State Farm and asked that they come out to do an inspection since Ms. Abbott feels the job was not completed. They have agreed as long as the policy holder requests it.”  NOT TRUE.  State Farm will perform a re-inspection if THEY feel it’s warranted.  THEY WILL NOT INSPECT MERELY UPON THE POLICYHOLDER’S REQUEST.  THIS WAS ALSO COMMUNICATED TO BILTMORE BY MY CLAIMS EXAMINER, AND HER SUPERVISOR WHEN THEY TRIED TO DO AN END-RUN AROUND HER AND GO OVER HER HEAD.

Biltmore states that the insurance company paid X amount.  What Biltmore knows is how much was BILLED, not what they paid.  Every penny that the insurance company sent to me was sent to Biltmore. I'm not "trying to get out of paying" anything, as they allege;  I just want to make sure that I got what I'm paying for or have paid for, and that I' not being double charged, triple charged, or ripped off. 

Biltmore knows their charges are not valid, and yet keep trying to collect, to the extent that they hired a collection agency to harass me.  When I told the collection agency what the issues were, they apparently cancelled their arrangement with Biltmore, because I haven’t heard from them since.  How often does a collection agency NOT pursue a case?

The amount of the final bill they sent to me last year is outweighed by what they owe me for disposal of and damage to my property. According to Biltmore, NOTHING is their fault; everything is everyone else’s fault, and they are the victims of unscrupulous people who are trying to rep them off.  Let me ask you: Does a legitimate company call a client and threaten her with a call to child protective services if this matter was not settled to their satisfaction?

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#2 REBUTTAL Owner of company

Pictures

AUTHOR: Bla2694 - (U.S.A.)

POSTED: Thursday, June 23, 2016

Here are just a few of the 500 pictures we have on this file.   

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#1 REBUTTAL Owner of company

Perfect example of a customer committing theft of services

AUTHOR: Bla2694 - (U.S.A.)

POSTED: Wednesday, June 22, 2016

 On June 5th 2015 we were called by Home choice warranty to evaluate a leak at the a home in Conyers, Ga At that time we entered into a contract (see exhibit 1) for a roof repair of 2170.00 due to a leaking sunroom. We issued a credit for $185.00 for the portion of the warranty company paid for and send Ms. Abbott an invoice (#01069) for $1915.00. The payment of $1915.00 was FOR THE ROOF REPAIR NOT THE MOLD REMEMEDIATON AND THERE FOR NOT INCLUDED IN THE FINAL BILL ISSUED TO ABBOTT. IT CLEARLY STATES ON THE INVOICE THAT IS FOR A ROOF REPAIR (SEE EXHIBIT 1) It has been brought to our attention that Ms. Abbott is disputing charges on her card. She was sent an invoice via paypal and paid each one by going online and processing the payment. Exhibit one includes email dated 6/23 stating that her “credit card company has questioned this as its an unsusal transaction. I’ve called them and approved it, so if there is a hold, it should go thru now” 6/29/2015 “Would you be able to bill my master card, last 4 digits 8381 for $1400.00 on Wednesday or Thursday and them either debit the card again next week for the balance or send me another paypal request for the balance, which I should be able to pay next week?’ 7/1/2015 “Just made the payment; you should see it later today, or tomorrow. Thank you” WINDOWS There are 12 individual sliders that were replaced in the sunroom. According to the window manufacture each piece of glass is a window…. 12 windows were purchased (see exhibit 2 – bill from window manufactor). State farm paid for 4 of them. The remaining 8 were installed per the homeowners request. I have included an email from Ms. Abbott dated 9/3 stating “windows need to be repaired or replaced per HUD inspector; 7 in total. I will have to be responsible for what ever State Farm does not cover” State farm came out and denied the payment of the 8 additional windows so Ms. Abbott was billed for it. We also have included a copy of the contract she had her tenant (her sister sign for) which clearly states the amount of the windows $2728.00. 9/1/2015 email from h*o “ALL windows in the sun-room have not yet been replaced. Shelia told me she asked Tenee three times for the name of the window company and the contact person so that this work can be completed This MUST be completed by the end of the week, as we are due for the HUD re-inspection next week. NOT ONLY DID THE ABBOTT REQUEST THE WINDOWS BE INSTALLED BUT SHE DEMANDED THEY BE INSTALLED BY THE END OF THE WEEK. 9/3 “IF THE WINDOWS ARE NOT REPLACED BEFORE THE INSPECTION WE WILL EITHER FAIL INSPECTION OR LOSE THE SUBSIDY.” IT WAS CLEAR THAT MS. ABBOTT WAS GOING TO LOSS HER SECTION 8 FUNDING IF THE WINDOWS WERE NOT REPLACE… WE REPLACED THE WINDOWS DUE TO HER REQUEST. NOW THAT SHE HAS HER GOVERNMENT FUNDING SHE REFUESED TO PAY. Ms. Abbott stated that we should not have included her tenants (her sisters) contents on her invoice… the reason it was included on hers is that she is the owner of the home…. If you own a rental home and there is mold on the items due to a roof leak, according to HUD and The Georgia Landlord/ Tenant Handbook: What are the responsibilities of a landlord? “If you are a landlord, you are responsible for keeping the unit in a safe and habitable condition, making repairs, selecting tenants, and collecting rent from tenants.” Also we were sent a Text from her tenant on 7/8 “Please call me tomorrow. I have many questions and I have a list so far for fern abbotts things from the master bedroom” MS. Abbott was “astounded” that we included the contents on the invoice to her. however she had not problem wanting to charge of for items in the home that belonged supposedly to her tenant. As the homeowner she is ultimately responsible for the contract with Biltmore. Contents: Ms. Abbott has made several negative remarks about our company removing items not authorized by her or her tenant. Included in Exhibit 5 IS AN TEXT MESSAGE SENT TO THE STATE FARM ADJUSTER ….. KEVIN, "THIS IS SHELIA SILVA AT (((REDACTED))). I HAVE NOT HEARD FROM STATE FARM INSIDE ADJUSTER. IT HAS BEEN POURING RAIN EVERY DAY WITH A WEEK MORE PREDICTED. I RENTED A DUMPSTER TO START THROWING THINGS OUT. MY GRANDCHILDREN CANNOT TOLERATE THE MOLD SMELL DOWNSTAIRS AND ESPECIALLY THE SUNROOM. PLEASE HELP US." Also we have texts stating that they need to remove contents in the downstairs bedroom before the exterminator could spray for RATS. Before we were even allowed to begin our mold remediation we had to wait for the extermination of rats in the basement. The exterminator told the family to remove items from a closet in order for him to spray. I have included pictures of dumpsters filled by the tenants. THIS CLEARLY STATES THAT THE TENANT THREW OUT ITEMS ON HER OWN AND WANTS EITHER THE INSURANCE COMPANY OR US TO PAY FOR IT. ALSO WHEN THE CHECK FOR BILTMORE WAS SENT TO THE TENANT SHE CASHED IT. OUR COMPANY NAME WAS CLEARLY STATED IN THE MEMO PORTON OF THE CHECK. WE INFORMED THE TENANT OF SUCH AND SHE CASHED CHECK ANYWAY. THAT CONSITIUTES INSURANCE FRAUD! ALSO THE HOMEOWNER STATES THAT WE REMOVED HER BEDDING AND IS MISSING COMFORTERS, CLOTHING, MATTRESS COVERS ETC. THERE WERE REMOVED BY STATE FARMS PREFERRED VENDOR WHEN ALL THE FABRIC WERE COLLECTED. WE NEVER TOUCHED THE BEDDING SINCE IT WE REMOVED BEFORE REMEDATION. MATTRESSES AND AIRCONDITIONING UNIT: see pictures included According the air quality report ( which has been sent prior) • There were more aspergillus/ penicillium spores located in the basement than there were outside. (60% more) • Many people are sensitive to Aspergillus and Penicillum, particularly the young and older persons whose system is already compromised by medication or disease. • The spore samples that are supposed to be less that 1000 read 72,585 for the back porch, 2763 for left bedroom, and 2557 for the basement. This report was enough to trigger State Farm to remove the tenants and provide a place for the to stay…. It was very clear the toxicity of the home. When dealing with readings such as these it is important to remove porous items such as bedding and fabrics… (amrt manual 2010). As much as we would have liked to have Ms. Siliva on site to determine what could be removed it was too dangerous for her to be present especially with her health concerns noted in the air quality report. We carefully document (over 500 photos of before and after the remediation) and photographed the items discarded. I will be happy to provide you with the list. After viewing the photos it will be very clear of the toxicity of the home prior to our arrival. I am also confused about why we are discussing the hvac unit again … I sent an email on October 8th offering to purchase an upgraded unit from Home depot even though the air quality control report stated that no working HVAC unit was found in the sunroom and if there had been a working unit the moisture problem might have been lessened. With the age of the unit I doubt it could have been cleaned and 1 little spore that had remained in the unite would have contaminated the entire project. Other contractors; During our entire mold remediation project other contractors (hired by the home owner for the HUD inspection) were on our jobsite. During the air quality inspection they were even told it was unsafe for them to be there. We have videos and pictures of the damage caused by the other contractors while working in the home. As for the materials that they claimed we threw out … included are pictures of the materials while in the home. STATE FARM: During the entire claim we were in constant contact with State Farm, we took over 500 pictures and video during the entire process. State farm would have never released the money if the job had not completed. As a matter of fact we completed work beyond the scope of the insurance proceeds in the name of customer service. We even cleaned the garage floor and front porch and it was never on the scope of the contract. We have contracted State Farm and asked that they come out to do an inspection since Ms. Abbott feels the job was not completed. They have agreed as long as the policy holder requests it. WE WELCOME AN INSPECTION. I truly feel that Ms. Abbott may not have been given all the correct information from her tenant. We offered to send Ms. Abbott video and pictures but she wanted it to go to her tenant. Since the tenant has a history of non compliance and dishonesty I felt it was best not to send it. In conclusion: 1. Her accounting is wrong and she included payment for a non insurance related items (roof repair ) to be added to her payments for the mold remediation. 2. She agree to pay for the windows in order to get them installed for her inspection…. Once she passed she no longer will pay for it. 3. 4. She is the homeowner and clearly is responsible for the contents as a landlord according the the Tenant/ landlord Handbook in Georgia. Her tenant should be pursuing the landlord but since she is related she wants to use us a scape goat. 5. All we are asking for is the payment for the insurance proceeds minus the work done by the other contractor and payment for the windows that the homeowner demanded we installed. State Farm paid $24646.10 (Mold remediation and contents) Payments made by homeowner - $ 16515.04 Credit given for work not done by Biltmore - 1499.10 Windows 2728.00 Balance due: 9359.96 I WOULD LIKE TO GIVE THE BENEFIT OF DOUBT THAT SINCE MS ABBOTT IS IN NJ SHE IS UNAWARE THAT TRYING TO RECOVER MONEY FOR ITEMS THAT WERE DISCARDED BY HER TENTANT FITS THE DEFINITION OF INSURANCE FRAUD: Georgia Insurance Code Title 33, Section 33-1-9 What is Prohibited Knowingly lying about, or concealing an important fact in connection with a insurance claim or payment made under an insurance policy. Also applies to issuing fake insurance policies and rate-fixing. Penalties Felony, 2-10 yrs. in prison and a fine of not more than $10,000. Possible restitution to the victim(s). Also possible civil penalties. - See more at: statelaws.findlaw.com/georgia-law/georgia-insurance-fraud-laws.html#sthash.TcUEin3Y.dpuf

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