Report: #964967

Complaint Review: Biogeniste

  • Submitted: Mon, November 05, 2012
  • Updated: Mon, November 05, 2012
  • Reported By: Teresa — Wilsonville Oregon United States of America
  • Biogeniste
    2338 Rowland Ave.
    Savannah, Georgia
    United States of America

Biogeniste in partnership with Derma Juvenate I ordered online the Illegal Slamming!! Biogeniste discounted product offer and the associated sample of Derma Juvenate ordered 08/2012 - two more orders of each have been sent + I was charged $84.76 Derma Juvenate, 2338 Rowland Ave., Savannah, Georgia

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On 08/20/2012, based on an online advertisement,  I ordered a onetime discounted product offer by BioGeniste C/O GLF, 41 Calan Street, Lewiston ME, 04240.  Additionally, in partnership with this order it was recommended its' use with Derma Juvenate.  Derma Juvenate, 2338 Rowland Ave., Savannah, GA 31404 offered a trail sample for $1.99.  I order Derma Juvenate at the same time.  Both products were delivered.  Both were ineffective.

In September and again in October I received one 10 oz. bottle of BioGeniste and one 1.7 oz. bottle of Derma Juvenate.  Within the packaging of BioGeniste was a invoice and a subsequent  charge to my debit account for $84.76.  The Derma Juvenate came without supporting invoice.  Neither provided a means to contact them.  The 1-888-965-3999 number provided by BioGeniste asks for the customer phone number, doesn't accept the number when entered, then disconnects the caller.

I returned both products in September demanding a refund and that both companines stopped the illegal slamming.  The cost to return these products was on me - Biogeniste and Derma Juvenate both stated on their original order confirmation e-mail I received for my original order - that marking the products "return to sender" would not result in a refund.

I am currently financially limited and the illegal charge to my debit card and the cost to ship these products back to the suppliers is crimminal.  I now have two more products to return.  I will do so.  They will be sent registered mail.  I have requested a refund of $84.76 for the September shipment and will be asking the same, $84.76, for the illegal charges made in October.

These companies are practicing crimminal slamming and illegally charging my debit/credit account.  Attempts to contact either/both companies has failed. Requests for refunds ignored.

Teresa, Wilsonville, Oregon  
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This report was posted on Ripoff Report on 11/05/2012 12:22 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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